Took my truck in for an estimate October 12, 2021. Was told I would have an estimate that afternoon. October 14 I called again was told would have the estimate 10/15/21. Called 10/18/21 was told still working on the estimate. Since Priority is a preferred provider of my insurance company, I scheduled a date to drop it off for the repair, not concerned about the estimate. Scheduled the drop off for 11/8/21. On 11/23/21 I called my insurance company to find a new provider since my truck had not moved from the spot it was left in on the 8th and I was going to pick it up. The insurance company called Priority and suddenly, my truck was moved. I was told it would be two weeks. I called 12/7. No update and no call back. Called 12/14 and was told it's a big job and it takes time (person who answered the phone had quite the attitude) Called 12/21, was told maybe next week. Drove by on 12/29 and saw my trick sitting in their lot. Stopped in and found out it was finished and ready. Took it home and discovered the radio wasn't reconnected properly and had to take it back. Then, just this week on 1/8 found my rear tire on the repair side of my truck was loose, prompting a call for roadside assistance.
They NEVER called me. It took almost 3 months for them to complete the repair although, admittedly, they didn't start 6 or 7 weeks. The work looks good but there is no way I would ever recommend this business to anyone. No communication. No service. If it's possible to give no stars, please make the change for me. read more
