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    PrintCo

    5.0 (1 review)
    Open 8:30 am - 4:00 pm

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    Copymaking services

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    7 years ago

    THESE GUYS ARE AWESOME. Humor and reliability! Pricing too. Willing to work late to meet our needs.

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    Pitch Black Printing - Interior

    Pitch Black Printing

    (25 reviews)

    They helped design and then printed the program for my mother's celebration of life. They came out…read morebeautifully.

    I had an extremely frustrating experience with Pitch Black Printing that left me with a completely…read moreunusable product and no fair resolution. I ordered what I described as thank you cards, reasonably expecting folded cards with space to write inside -- which is standard across essentially every other print shop I've used, both online and locally. Instead, I received flat 4"x6" prints with full ink coverage on both sides, leaving zero space to write a thank-you note. As printed, the cards are unusable and can't be repurposed for any other event, making the entire order a loss. When I raised this, I was told the job was printed "to spec" and offered only a small discount on a full reprint -- meaning I would have to pay again to correct a problem caused by ambiguity in their process. There was no offer of a refund or complimentary reprint, despite the fact that the misunderstanding could have been prevented with minimal clarification. The underlying issue is Pitch Black Printing's order submission system, which relies on a bare-bones Google Form (name, email, and a free-response description). There are no clear, selectable options like "folded card vs. flat card," "opens vs. does not open," or "writeable interior." Customers are expected to know and correctly use print-industry terminology to avoid mistakes. If they invested even minimally in a modern ordering process with explicit choices instead of free-text descriptions, this issue likely would not have happened. What makes this especially frustrating is that staff took the time to double-check minor details like quantity (even asking if I wanted to increase it when I never mentioned doing so), yet never once clarified what kind of "card" I meant, despite later acknowledging that the term can mean different things to different customers. Given that the submitted design leaves no room for writing unless the card opens, this was an obvious place where clarification should have happened before printing. Secondarily, communication throughout the process was very slow. I submitted artwork on November 13, and the prints weren't ready for pickup until November 26 -- nearly two weeks for a small local print job. Responses from Maurice routinely took 24-72 hours, often accompanied by apologies for being behind on emails due to production or events. Those delays made an already frustrating situation harder to resolve in a timely way. Between the unusable final product, lack of accountability in resolving the issue, ambiguous ordering system, and slow communication, I can't recommend Pitch Black Printing -- especially for something as standard and expectation-driven as thank you cards. Here's my reply to Meagan's comment below(since yelp wont let you reply to comments): Hi Meagan, I want to clarify a few points in your response. When I first raised concerns, I explicitly stated in writing that I was traveling for Thanksgiving and unavailable for a phone call at that time. Additionally, my phone number was provided on the original order form, so there was nothing preventing a call at any other point before or after the holiday if clarification was needed. Framing this as an inability to connect overlooks both of those facts. Regarding communication timing, while I understand and respect that you are a small studio, response times throughout this process consistently ranged from 24 to 72 hours with one response coming in 7 days after my reply and another response coming in 5 days after my reply, both of these well after the issue was identified. Those delays materially contributed to how difficult it was to resolve a time-sensitive order. As for the resolution offered: the discount provided was 15% off a full reprint (later increased to 30% only after extended back-and-forth). In the printing industry, when a product is unusable for its stated purpose due to an ambiguity that could have been prevented with basic clarification or clearer ordering options, a complimentary reprint or substantial accommodation is standard. Asking a customer to pay most of the cost again is not a reasonable remedy for receiving a product that cannot be used at all. You also noted that your ordering process has since been updated. However, the entry point of the online ordering process remains unchanged -- customers are still asked to initiate orders through a free-response form without being guided through explicit, selectable options like "folded vs. flat" or "writeable interior." That was the core issue here, and it appears largely unresolved. I appreciate the acknowledgment that improvements are needed, but that recognition only came after the fact and at my expense. I shared this feedback publicly so future customers can make informed decisions and so this situation doesn't repeat. -- Natalie

    Reno Type - Real experts work here.

    Reno Type

    (35 reviews)

    A CUSTOM PRINTER is not easy to find...And it is NO WONDER this company has 100% FIVE star reviews…read more Robert has gone above and beyond to get me this quote. Finding a company that takes customer service SERIOUSLY is AMAZING these days...finding a company with great customer service FOLLOW-THRU...great communication AND providing the service for $100's of dollars LESS than other quotes...THAT is PRICELESS. I highly recommend Reno Type. We have found our custom printer! I'm posting pics of an email that demonstrates Robert's excellent communication. It is almost impossible to find such thorough communication these days. If you are busy, Reno Type is your best bet. Robert has handled everything through email. If you find this review helpful please VOTE!

    I had initially planned on getting a flyer printed at Office Depot but they didn't offer the square…read moresize I needed. I was nervous that if I sourced locally the cost for 25 flyers would go up significantly. Either way I called Reno Type and was pleasantly attended by Charles who took all my information down and helped me through the whole process We started an email conversation as there were details that had to be exchanged. Turnaround time was about a day and a half- amazing. And they were able to provide me with the square size I needed at a fair price. When I got to the store to pick the flyers I got to meet Charles which was very nice since I got to thank him in person.

    Staples - Business exterior

    Staples

    (62 reviews)

    My experience has proved, without any doubt, that I should remain a devoted Office Depot customer…read more I swore of this location about eight years ago, alas, I was forced to purchase here. Online order was not ready, as informed. I was told, "You can always shop it yourself now you're here". Which I did and couldn't locate one item that was supposed to be in stock. "Yeah, we don't keep that one out. (Big sigh). I'll go and get it" I was then told I needed access to the email which it was purchased through, or the cashier couldn't release the products to me. After a back-and-forth, I was instructed to "just sign the phone". The store phone, not the individuals personal phone that seemed to be of greater importance, was grimy and utterly disgusting. I asked could the person just wipe or clean it first. "Everybody else uses it, what the problem ?" Errrrrrrm....exactly. Fortunately I have hand wipes in the car, as one does. I signed it. Grabbed my stuff. Exited. This entitled, lazy, obnoxious, 'ratchet', 'slore' of a girl is a perfect example of how the world is degenerating. Before I die, which is soon with any luck, I will continue my allegiance to Office Depot.

    My niece and I dropped by Staples in search of a mouse pad. When we entered the store, there was…read morehardly anyone else in there; maybe two people by their business center, but cashier greeted us warmly as we entered. We wandered around for a bit and finally asked for help. A young lady was kind enough to point us in the right direction. There were a couple of mouse pads to choose from; we made our selection, headed to the cashier and was on our merry way. Overall, we had a fairly lackluster but positive shopping experience.

    PrintCo - copyshops - Updated May 2026

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