This property management company, EMS, has many bad reviews. I am writing this to counter that. As…read moreI read the reviews, I do see the property OWNERS are happier with EMS than property RENTERS. My review is as a RENTER/TENANT. Part of the confusion is that some landlords/property owners hire EMS to only perform PART of the rental process, so EMS gets blamed when it is really the decision or responsibility of the landlord, or some other entity. I have been renting with them almost a year, and I have found EMS staff to be courteous and responsive during my many complaints living in an older property. It seemed like something broke every day! I would submit a repair request via the EMS portal, and I usually received a communication in response on the same day! I would consider them very responsive to my concerns. Delays would occur because the property owners had to approve repairs in excess of a certain amount of money. During an extensive bathroom plumbing repair, the plumbers kept finding new problems and many issues had to be approved before they could continue. It took weeks to complete, but I was kept in the loop, and it was not EMS's fault that the plumbing was old and in terrible shape. It was finally resolved and I am satisfied with the outcome. The apartment is immaculate. It could have been maintained better, but most of the issues are cosmetic. For example, they painted over drawer pulls, hinges, and window fixture hardware instead of masking, and then painting, or removing and replacing hardware, which is how it is supposed to be performed. At this price point, I am happy with the apartment and EMS, the property management company.

I've been living at one of their properties, the staff have been amazing to my boyfriend and I the…read morewhole time being there. whenever we have an issue, they are very helpful with us and so kind!

Kara Jersey is Associa's manager for the HOA for Ice House Lofts, a unique condominium community…read morenear historic downtown Tucson. In my experience as a long-time landlady there, Kara has done a tremendous job for the residents, investors and our HOA's board. She works hard to build good relationships, pays attention to little things & truly cares about preserving the "specialness" of this property for us. Kara is the best there is in Tucson at this! She makes Associa shine.

According to the manage, they are responsible for nothing. Condescending towards owners, slow to…read moreact in urgent situations and deny accountability for absolutely everything. The way my neighbors were spoken to with the homeowners association. Meeting with associate manager present is atrocious. Apparently she can't do anything about anything. If they are two dogs, she can send a letter and that's all. However, she's not going to send that letter because she think anything. My neighbor has a leak and she won't send a to make sure that it's not a main line. She will not rule out, even though my is saying that it is a main line, refuses to acknowledge that she has any responsibility, the company has any responsibility to go in and assess the situation. , the company has any responsibility to go in and assess the situation. I've never seen anything like it. And believe me, as a community of homeowners this is not going to stand. We are not going to accept it. She'll be hearing from us frequently. Roofs are leaking, floors are leaking, basic around important issues are being ignored.

Beatrice P. has been absolutely amazing! She has helped me with so many situations over the years…read more From arranging roofers, to fixing appliances, getting landscapers, and help with moving, etc, etc...That's for my rental property. She also helped me find the house of my dreams! I moved many times in my lifetime and "B" has been the best Realtor/Property Manager I ever had!

AMAZING! I loved the little time we rented with genesis. Unfortunately they did sell off to Blue…read moreFox Property management . all I can say that was the worst decision ever. I had the worst worst time with blue fox and everyday wished you never sold to them. Or possibly someone else. Moral of the review. Great company. As a tenant and human bein. DO NOT ever sell off to blue fox again!! (for future reference) again LOVE Genesis!!!

We recently filled out an application for a rental property in Tucson. They require that all…read morepeople, over the age of 18, fill out the application. So that meant our son, who is a freshmen in college (just graduated from high school last year) had to fill out an application as well. He is living with us to save money and only have to pay tuition. My husband and I both have credit scores in the 800s. Our son, who really doesn't have any credit yet due to his age and recently graduating high school, does not have any credit right now; therefore, his score is low. They denied our rental request due to our son's credit score. FYI, we spent $55 per applicant ($165 total) as well as $60 for both of our pets' "application." Also, our realtor reached out as well, since we recently sold our house, to help us with this situation. This company refuses to call our realtor back and he has called three times. This is extremely unprofessional. I do not agree with this policy, especially since there is no way to fill out another form to explain the situation. However, even if I did understand the policy, they should be more up front with the information. When we emailed the representative about our 19 year old son still living with us, she could have easily told us that there was a high chance we wouldn't get approved due to our young adult son not having a credit score. DO NOT DO BUSINESS WITH THIS COMPANY!! They will take your application fee(s) and not have any cares about extenuating circumstances or any customer service decency.

I'm extremely disappointed with the way this entire rental experience was handled. I've rented from…read moremultiple companies over the years, and this has by far been the most unprofessional and frustrating process I've ever dealt with. First of all- your office is for appoint only. In which you refuse to meet your tenants and I'm assuming it's due to the shady practices you guys are known for. I've been to your actual "unmarked" office- about 8 offices down from where it's says you guys are on google- where you all hide and brag about how "property owner" comes first but the tenant doesn't matter. The tenant is the one paying your bills- may want to rethink and restructure. From day one, communication was inconsistent, and when issues arose, it always felt like the responsibility was pushed back onto the tenant, even when we followed every step required of us. The sliding glass door situation is a perfect example -- we reported it, waited for a response, were ignored, and then somehow became responsible for a drastically inflated repair bill from the same vendor who quoted us $700 directly. Being charged $2,100 for the exact same repair is unacceptable and absolutely feels like taking advantage of tenants. Regarding my security deposit of $2,992: The home was brand new when we moved in, and we took excellent care of it. The house was still in great condition when we left -- cleaned, maintained, and without any damage beyond normal wear. The charges you've submitted do not reflect the actual condition of the home, and I do not accept the validity of the invoices you provided. I know for a fact the move-out repairs did not cost anywhere close to the deposit amount. This entire experience -- the communication, the handling of maintenance issues, the inflated charges, and the lack of accountability -- has left an extremely negative impression. I will not be recommending your company to anyone, and I will be advising friends, family, coworkers, and anyone seeking housing to avoid renting from you

I strongly recommend avoiding anything listed by Fenton Investments…read more My father would say this place is like, "putting lipstick on a pig." Don't let the charm of the building fool you--stay away. Yes, the Academy Lofts is a beautiful old stone building in a historic neighborhood. I was drawn in by the high ceilings and tall windows. It looked great at first. But once you move in, the problems start: Plumbing is a mess. My dishwasher broke almost immediately and stayed broken even after being replaced. A year later, they finally discovered the real issue was the plumbing. The garbage disposal never worked, and the sink broke twice--I waited weeks for maintenance both times, with no way to wash dishes. Maintenance is elusive. Requests go unanswered for days or weeks, and problems linger far too long. Management is unprofessional and hostile. They rarely respond, and when they do, they're combative and insulting. I've been parking my new car on the street for five months because I lost my gate clicker--and they refuse to replace it. Safety concerns ignored. A hornet nest above my door grew to the size of a dessert plate. I was stung twice before they finally removed it--a month later, after multiple emails and calls. It's back now. I notified them over a week ago. No response. Bottom line: This place is mismanaged, neglected, and not worth the headache.

It is my intent for this to be a fact-based, living review based on continuous interactions with…read moreFenton Investment Co. It will be updated based on an ongoing relationship. In each update, I will state the previous rating and an updated rating. I am doing this to create transparency around Fenton's processes and to give the reviewee credit where credit is due over time. Application Process This living review begins with a two-star rating ("Could've been better") based on my experience with the application process. My partner and I viewed two Fenton properties: one located in Armory Park which was a bit run-down; and another very nice property in West University. We submitted an application for the latter and were approved. Fenton requires submission of a holding deposit at application stage via money order. We submitted this, along with our application forms and medical documentation for an assistance animal directly to their office in Oro Valley. We submitted our application on a Friday, and it was approved on Monday. This was a straightforward process on our end. The week we were approved was a busy one for us, as we were both leaving on out-of-state travel. The application form states that a lease agreement must be signed within 48 hours of approval. This can be done digitally and did not pose a problem. However, they require the balance of the security deposit and first month's rent to be submitted by cashier's check, which was not possible for us on this timeline. We communicated that we could sign the rental agreement and requested a week's extension on the submission of funds until we returned to town. This was refused on the basis that it was against policy. I pointed out that application form does not state that funds are due at the time of signing the rental agreement, and they responded with details about internal processes and timelines not previously communicated to us. This escalated to Steven Fenton, who ultimately agreed to grant the extension. In a separate issue, the medical documentation for our assistance animal was overlooked and not noted in the rental agreement. The Fenton application form does not have a section for including information on any service/assistance animals or pets, only instructions to attach a request for an assistance animal. We followed these instructions. In a conversation with Steven Fenton, I was asked why I didn't declare a pet on the application form -- this was because there is no section or check box to do so -- and that they would have to assess whether our assistance animal should be treated as a pet for the purpose of imposing fees and pet rent. I responded with information about the Arizona Fair Housing Act, explaining that the responsibility of classification was not their decision. He conceded this point and suggested that we sign the rental agreement as-is, adding our assistance animal later. I declined this suggestion. Fenton redrafted the lease, adapting their standard pet agreement for the purposes of an assistance animal. I received legal advice that one of the clauses was not enforceable under FHA law and requested that the document be updated. They responded that they did not feel changes were necessary, then agreed to make the change upon my response that I'd received legal advice to the contrary. It is notable that Fenton ultimately agreed to grant an extension to submit the funds associated with executing the lease, redrafting the lease to include an assistance animal, and redrafting the pet agreement. However, these were all rife with conflict. I wonder how much more trust could have been established had responses been dialogs rather than arguments. We are moving forward on the rental with very cautious optimism. At this stage, we are fearful of retaliation based on the bellicose responses we received around exercising our tenants' rights. If you are entering an agreement with Fenton Investment Co., I strongly recommend familiarizing yourself with your rights and documenting communications. We were assured that most of their tenants are happy, and we are open to giving Fenton Investment Co. an opportunity to move forward with us positively.

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.

The best property management I personally have experience! I have been with them for over 5 years…read moreand have nothing bad to say! Office personnel is so sweet and professional

Update: James ended up getting ahold of us and he was understanding and helpful in letting us leave…read morethis place. Thank you James for taking the time to hear us out and coming to an agreement. I hope changes truly happen around this place. But from the looks of it it would have to be James to step up and do i

We searched the Tucson area for property managers ... and found many…read more Many we wouldn't consider! Then we checked Rentals America reviews and were very favorably impressed by the positive reviews by both owners and renters. We're delighted that Charity King represent us. To paraphrase the advice for having a happy life ... Happy renter, Happy owner Ira

I was re/searching property management companies for my first-ever rental property. I wanted…read moresomething local but also an agency that had longevity and, of course, good reputation/reviews. I recognized early that given the sheer impossibility of satisfying all tenants, or owners, no property mgmt company is going to have higher than a 4-star average. And then I came across R.A. with a solid 4+ star average. As I read through dozens and dozens of reviews (here and other platforms), there were a couple of managers themselves who stood out. One was Laina (who turns out to be a supervisor) and the other was Irene. My first inquiries (whether to retain them, what I need to know to be a good LL, and what to watch out for) were directed to Laina as I was preliminarily curious about their management style, prerequisites, and costs. I was especially concerned about the tenant vetting and application process. Laina was extraordinary - always easy to reach and never rushed me in my relentlessly probing questions. I was impressed by the guarantees and the no-commitment promise that RA stands by as well (that's confidence!). Once I had finally settled on RA to manage the house I had purchased I was fortunate to be assigned to Irene. She is meticulous, punctual, responsive, demanding, patient, persistent, and somehow still manages to accomplish all that with good nature. I wouldn't want anyone possessing less than every one of those standards to be responsible for supervising my home. She is also accessible by direct texting and email and has always responded within hours if not minutes. When I thought my house was ready to be listed Irene stopped by to lend her critical eye. I kid you not, she found 15-18 things that needed fixing, cleaning, removing, painting, or installing. And fair warning, many of those issues are deal-breakers for RA (refusing to publish my rental until they were fixed). However, their high operational standards translate into presentability. It took me, plus a hired handyman, almost 2 weeks working every evening and wknd to get the entire list finished... and it made a world of difference. It's remarkable what "you can live with" vs what is appropriately marketable. R.A. was running a summer retainer special of $599 that included all of the above and also professional photos for the listing - on par with the industry. The $99 flat fee/month for management was another selling point. There are a couple of companies that will manage for slightly less (e.g., $75/mo) and a couple that charge a flat 10% per month no matter how high the rental price is (which is ab$urd). RA's costs include two random inspections/year, the dreaded eviction scenario, and it places them between you and the tenant as the primary contact for all things - from complaints, to rent, to repairs. Once you've hired RA, you'll get a monthly newsletter and occasional articles about being a "landlord" and about market conditions in your metro area. They are loaded with helpful tidbits and illuminating graphics. Note: rent is typically due from the tenants on the first of the month but the transfer to your bank account will occur on the 10th or 11th of the month so digure how to float your mrtg payments accordingly. There is a bricks/mortar location just north of Campbell/Ft. Lowell and that was also important to me - to lend legitimacy to the company. It is modest, with basically a front desk and small office but it's staffed by a receptionist M-F from whom you can get sample documents and preliminary questions answered too. At the end of the day, property management is 30% fees/costs and 70% skilled diplomacy -- between owner/Mgmt and between tenant/Mgmt. You need to have those relationships working smoothly, precisely because of the inherent friction points that they so easily generate. In Laina and Irene RA's mgmt team does a tremendous job navigating each.

This company is awesome..It is run by honest down to earth good people.....I can say enough good…read morethings about Kat.

Said they would give me a free month if i ended my lease early (bc owner wanted to sell home) i…read moreagreed and ended my lease but never received a free month like agreed. Learned my lesson! Will always get everything in writing from here on out!

Marni Allen is nothing short of astounding. She recently sold three properties for me in what is…read moreNOT a seller's market. A few specifics- 1) She's diligent. She just WORKS. All I had to do was kind of let her loose. 2) She makes it EASY. A couple of my places needed some painting and make ready. She just handled it all! She dogs down any information needed. She even visited the City for info on my behalf. 3) She is a GREAT COMMUNICATOR! THIS is where other realtors failed me. One guy even blamed me (when I fired him) for making his job hard-- but he'd never communicated this to me along the way. Marni tells you what you need to do to reach your goal. But she's not pushy and she'll work with you. 4) She's responsive-- usually within minutes. This works really well for me. When some issue or question is in front of me I'd much rather get it DONE than have to keep checking messages and emails or worse forgetting it altogether. 5) She has a deep network. She knows various vendors with good prices. She also doesn't hesitate to ask colleagues for their perspective. 6) She's fun. I could live without this for sure-- but why not ENJOY the process. We spoke very frankly and had some laughs along the way. All in the service of getting results. Real estate transactions are too important to leave with a lesser partner. Go with the best. Thank you Marni!

These guys are the worst. Kept my security deposit and screwed me on a bunch of fees. Threatened to…read moresue me and never did because they know they wouldn't win. Bums