Very good service. Thank you for your service. I walked in and was greeted with a smile. They…read moreprocessed my paperwork to get the x-rays done quickly.. I was in and out quickly so I could go home. Thank you for your service.

Outstanding service. Each time that I go, it gets better. Had CT today with Caroline. She was…read morefriendly, efficient and explained what would happen. This place is a real find! Thank You.

Very professional staff. Beautiful facility! Scheduler is so pleasant and was able to get me in…read morequickly so I would have my results for my next doctor appointment. I will definitely go back to the Langhorne, PA location again!

The people up front are ridiculously rude and seem to go out of their way to make you feel stupid…read morefor not knowing certain things. Once I was in the back for my scans, the people there were a bit nicer. It's so sad that in healthcare, when people are already suffering, to be treated this way. I always felt like if you hate your job so much why not just find a new job instead of talking down to people that are in pain?

MRI went well with them. Appointment is hard to get with attendants who claim they can't find the…read moreorders.

The Receptionist was very polite and quickly got me signed in. The Radiologist was efficient and…read moredidn't waste my time. The whole X-ray process took about 20-30 minutes. She even had the disc ready for me in under 5 minutes. I am very impressed.

I called to schedule my annual appointment for July. While on the phone, I asked if there was any…read moreway that I, a 33-year-old woman, could gain more insight into my currently fertility status so that I would know whether my boyfriend and I should start to think about having children sooner rather than later. The receptionist put me on the phone with the nurse practitioner, who said that they could do bloodwork to determine that sort of thing. I made an appointment for May to come in and get blood work done. I came to my appointment in May, checked in, had my weight and blood pressure taken (which I assumed was being done before bloodwork), and then spoke to the nurse/doctor (not sure what her status was). This person then told me that they do not do bloodwork there, and that they do not even do any kind of fertility testing unless you are 35-years-old or older and have been trying to get pregnant for about 5 months. I explained that if I had known that, I would not have made the appointment, especially since my annual appointment is coming up anyway. Our entire conversation only lasted a few minutes (I think that the only other question she asked me was if my cycle was normal). On my way out, I explained to the receptionist that there had been a misunderstanding, and that I would not have made the appointment if I had known that they would NOT be taking bloodwork. I said that I did not think I should be charged for this appointment. The receptionist said that someone would follow up with me. Someone reached out to follow up with me, and I explained the situation. They said that the appointment would still be billed as a consult. I strongly disagreed with this decision, as again, I would not have even made the appointment if I had known they would not be doing the bloodwork that I was told would be done. The person on the phone refused to not bill me, since my vitals were taken during the appointment and a brief conversation - a "consult" - occurred during the appointment as well. She also said that if I had gone to my annual and asked any questions relating to my fertility, that would have been billed as an additional consult rather than just my annual exam. This sounds absurd - I'm not supposed to ask any questions relating to my reproductive health/status during my annual, other than questions relating to what they are doing in that exact moment? I feel like this would be the equivalent of going to the dentist for a teeth cleaning, and not being allowed to mention tooth sensitivity without being billed for two appointments. I am extremely disappointed in the miscommunication that occurred on Athena's end and their refusal to rectify the situation. I am now going to be charged over $100 for an appointment that consisted of taking my weight and blood pressure and informing me that they would NOT be taking the bloodwork which was the sole reason I had scheduled the appointment in the first place. I took off some time from work to make this appointment, and the whole situation is extremely frustrating. It's clear that Athena cares more about making money than their patient's wellbeing. I am hoping to find a different doctor, as I no longer trust that they prioritize patient care. My co-workers, who have the same insurance as me, have had similar frustrating experiences. We are all looking for a new doctor who accepts Aetna insurance. I hope this post can save someone else the headache that I went through.

Be prepared to wait an unspecified long amount of time with no communication or warning.read more

I have never gotten such fast x-rays, ultrasounds, and MRIs. You can actually book them on the…read morephone when you walk in. You're seen within 10 minutes. The ultrasound techs are super friendly. I have to go for kidney stones on a regular basis. Just a real cheerful staff back there!

East Brunswick, Nj The front Desk woman, Had A Loud, And A Nasty Attitude! Maybe Tired, Or Having A…read moreBad Day. We didn't Know, Exactly What The Prescription Was For, We Thought It Was For A Different Procedure. We Are Changing Location! We Don't Need, That Kind Of Treatment !

Terrible customer service. The office manager, "Jen", lacks any type of professional skill or…read morewillingness to deal with the public. Just answering the phone seemed to be a challenge - unfriendly and short from the start. One question about a bill spiraled to the point of nonsense. Asking questions seems to be off-limits when it comes to dealing with Upper Dublin MRI. The actual Medical Staff - AMAZING!!!

upper Dublin MRI is simply the best health care can find…read more Carly and Kim are so kind and efficient. Patient care comes first for them. it is easy to make an appointment. Wait time is short. it's easy to get reports. you can actually talk to a human being, not an automated phone or portal. And they care about their patients.Thank you so much!

This was my first time coming to this Medical center to have…read moresome testing performed. I have the hospital app on my phone, so I checked in prior to going into the building , by doing that you receive a barcode that you can scan at the kiosk to let them Know your there for your appointment, which is much easier then filling everything out on the kiosk. I had to have some CT scan images of a couple areas Of my body, I was called in by technician Angela, who was so kind and caring. Medical facilities need more workers that care about the patients these days. Thank you Angela for making me feel comfortable during a scary time.

Very friendly and professional staff. We've use the lab, walk in center, and physical therapy…read moreservices here and have been very pleased.

I have been trying for 3 days constantly from morning until 5:00 to request an appointment for an…read moreMRI but no one ever picks up. I have to contact my gastroenterologist and get her to allow me to go to someplace else for an MRI I'm not waiting for them to pick up their phone which they never will.

Easiest imaging appointment I've ever had in my 53 years. In and out. Pleasant personable staff…read more Caring and knowledgeable. Will no longer be doing imagining at the hospitals.

BAIT and SWITCH Called MRI place in my network, they talked…read moreme into going to their 'nicer one in EB'. Over the phone gave me an up-front total price of $350 for the service I needed, because "using your insurance - the deductible would be so much higher'. Asked twice if that was the full price. Day of, they showed up 20 minutes late, took my payment, asked for ID and insurance. Assured me that they weren't billing the insurance, just needed it for records. Guess what I received a week later - a denial of claim as out of network and a bill for $2200+. They ran my insurance and now expect me to pay them over $2200. Don't fall for the "it's one price and so much cheaper than your deductible' scam. On top of that the report sent to my Dr said that I had no gallbladder. I most certainly do. So their results are as questionable as their manner of doing business.

Had the best experience Ever! They where able to accommodate me the same day. Orfelina was my…read moretechnician and she was very professional. I will be returning and recommending family and Friends!