My previous review was in error! Sorry wrong grays automotive. I sure they are good as well.read more

Just left this place and I gotta say. The owner Josh is great. Funny, honest, reliable. We just…read morestarted our road trip across the country. And it wouldn't be a road trip with out something going wrong the first day haha. Our heater core gave out and started to leak on the inside of our van. I called Grays and was told that they were closed but that the owner was going to be there all day, so if we showed up he'd do what he could for us. When we showed up he came right out took a look at the van and told us exactly what he could do for us, to get us on back on the road ASAP. Fixed the problem and we were on our way. Very honest and affordable work. Rare to these days. Especially when your just passing through a town. Anyways, thanks so much for the help. Highly recommend this spot.

I was in a jam; They answered! they made room! they were Honest and kept their word! I'll be taking…read moreevery oil change, every tire rotation, brakes... they might be sorry they met me, but hey ps thank you all for all you do!

Fantastic prices compared to others I've checked. Great service. Emmanuel, the helper, was…read moreabsolutely attentive to the deepest goals I had. Will definitely switch from the place I use to take my vehicles.

My insurance company/road assistance was giving me the run around, and Will with Interstate Transit…read moreSafety saved the day! I was told he was at least 45 minutes out, but instead as soon as he was dispatched I got a courtesy call from him within a couple of minutes. He got me within 20 minutes. He was professional and very nice too. Thank you Will! :) Nadia Adams

From the owner: Towing & Emergency Roadside Assistance: Flatbed Transport,…read moreVehicle Lockouts, Battery Jump Start, Fuel Delivery, Spare Tire Change.

7PM on a Monday night. Supposed to head out on a camping trip tomorrow morning and I lock myself…read moreout of my van which has a dead battery and is parked inches from my fence where the only key access is located (FOB would have gotten me inside but the power door locks won't work with a dead battery.) Casey was kind enough to drop what he was doing and come rescue me. It was probably the shortest tow job he ever did (5 feet) but I would have been late to the campsite if I hadn't come across Casey and Cascade Heavy Rescue. Thank you for saving the day. He pulled the van forward, I climbed in and activated the battery boost button (jumps the chassis battery with the rv house battery), started the van and re-parked it a couple feet from the fence. Lesson learned.

Awesome young man Ty my freind for coming out today…read more The scout was has been sitting for a long while Casey had the equipment to load it up and transfer

If I could give ZERO stars I would have. Because that was the amount of work this "company" did…read more In reading the reviews, I had a similar experience. I was told initially they didn't have room for my RV and wouldn't for a couple of weeks. This continued for about a month and a half. Then they said they could come to my residence (about a 10-15 minutes drive from the shop) to give an estimate for the small fee of $300!!!! Are you kidding? When I said no, they made room. The RV had a rooftop water leak, which they knew. After we took it over to them, they let it sit out in the weather for TWO MORE MONTHS!!! Uncovered!!! In the springtime. (More to come on this) I called every week or two to check on progress and was told the same thing every time. Something to the effect of "We are backed up and are waiting on parts for the job ahead of yours, but we should get those in this week and have your trailer in the shop the week after." Ok! Great! But I heard this from March until May when I called my insurance company and told them I needed to get it to a shop that would actually work on it. I gave a courtesy call back to them to leave them a message that I was having it taken to another shop. A couple of days later I got a call from the owner who yelled at me for hanging up on his wife, (who was also the lady telling me 2 weeks for 2+months). He wanted to know what day I spoke to her so he could charge me storage fees for the trailer from that date until I picked it up. I was flabbergasted! I told him I would pick it up that day after work. He said he would have it all ready for me to pick it up. I rushed home and when I arrived at the shop, my trailer was not there! I was stunned. I was told by a nice young man, who is the son, that they trailer had been taken by another tow company to the shop I had it going to in Oregon City. WHAT?!?!?!?!?!? Who gave permission for that? Not me! So, calls were made and actually STANTON TOWED IT THERE!!! No one called me to tell me this, no one asked my permission, not even a text saying not to come they had it handled. So, I asked the poor kid to confirm that the new shop had the keys (random thought) He was on the phone with his dad at the time and asked. The owner told the kid, we didn't leave keys when we dropped it off. I knew that wasn't true and told the kid. I called and spoke to the owner again. I ensured that they indeed DID have the keys as both parties that dropped off the trailer had confirmed they had left the keys. He told me they were lying. (NOT GOOD) Meanwhile, the mom, called the son and told him that IF they did have the keys, they would be in the key box in the office. I could hear her in the background of my phone call as well as over the kid's phone. He checked and guess what he found. Our keys! As we were driving out, I saw the Stanton big rig exiting the freeway, from the direction of Oregon City, towing another big rig and trailer. Our trailer was a bumper pull, no need to tow it with a big rig, unless you wanna get paid BOTH WAYS by the insurance company for going to the Portland area. I honestly don't know how they still exist. He made a point to tell me that they had been around and were an "institution" in The Dalles area. They are the ONLY shop around for big rigs. And I will definitely NEVER recommend them and drive the extra distance to go ANYWHERE else for trailer repairs. 0 out of 10. Negative stars if I could. Borderline fraudulent, but I'll leave that up to the insurance investigators. Multiple lies, pawn offs, disregard for customer service, no communication, acting without permission, doing things they weren't told to do with my trailer and on and on.

when I was stuck on an icy mountain and no tow truck within 2 hours would help us Stanton was…read morewilling to help no matter the distance, they just wanted us to be safe. in the end they talked us through how to safely maneuver it on our own and it felt like I had an angel helping us out who truly cared. I highly recommend this company for their caring and kindness.

As bad as a breakdown is when pulling a fifth wheel, Consolidated Towing made it a bit bright. When…read morecalling, the lady in the office (sorry I don't recall your name) was outstanding. She was able to understand our needs and walk us through sharing our location. (We had a coolant leak in our pickup about 10 miles west of Sisters.) She found a driver that could be there in 3-4 hours. In about two hours, she called to say the driver was on his way and would be there in about an hour. Russell arrived as expected, was very friendly, conscientious, and thorough. Kept us informed about the steps he was taking and delivered us and our pickup and fifth wheel to the dealership. He even dropped us off to pick up our rental vehicle. They made an unfortunate situation as positive as they could! Thank you both!

The tow truck driver was so kind, considerate of me and of surrounding parked cars. He really knew…read morewhat he was doing !

They responded quickly with a reasonable quote for my towing. They were able to do the job the next…read moreday at an agreeable time. The young man that showed up (Miguel) was awesome. He was very careful with our classic car and sent me a picture when they got it off-loaded at the destination. I would highly recommend them!

From the owner: Call us 24/7 :) We’re here to help! Whether you’re stuck on the side of the road, stuck with a dead…read morebattery, or stuck in deep snow, we’ll get you back to your adventures