I want to be honest about the three reasons I will not returning to your services:
1. About 4 months ago, after my hair coloring I found I had dye around my face where you have brushed the dye on my skin and neglected to remove it. It was above my eyebrows and below the eyebrows. After trying to remove the stains I couldn't and I tried to cover it up, but couldn't the stains were too deep and wide around the eyebrows. I texted you about it and your response was "use alcohol". At that point I thought about finding someone else because I hadn't had a hair dresser do this. I used do my own hair and I never did this. I discussed this with the nail person working on her own business. I felt something was going on with your life and decided to give you another opportunity and decided to continue with you.
2. The second incident happened on the next coloring, I had just left your business and happened to look in the mirror in my car. I was shocked to find I had dye all around my forehead face skin, above and below the eyebrows, ear and ear lobes. I texted you about having an important meeting to attend but could not go looking like this. It was obvious to anybody to see but you responded " use alcohol" and " I thought I had removed it." There was no apology or feelings of correcting the mistake. I am very nearsighted, I saw it. Why didn't you? It also seems that sometimes your mind is somewhere else and not on the colorings, haircuts and styling.
3. You have on your website online appointments that the customer can select, once that is done, the website requires you to pay twenty dollars. It doesn't have an explanation of the purpose of the $20 or the consequences if the customer doesn't comply based on your unwritten rules. The same applies to the other two people in business in the shop. We had a discussion about this and your response was that that you tell all your clients. The nail person said that it was typical and understood, without stating it in the website before you make the appointment. Part of the reasoning I was told was that is that if service providers are up front, they might have second thoughts about going to that nail person. Scam or deceitful, I know that all other businesses, such as doctors, banks credit cards, have such rules but it is plainly stated for the customer to know. It's not the money, it's the integrity in running a business. Be upfront with your customers.
The above mentioned problems were not mistakes an experienced professional makes. As a customer paying good money and expecting professional services and not getting them, I refuse to return for those services. I am saddened by the lack of responsibility taken for what was done and lack of responsiveness to a customer's complaints because it is not professional.
Lastly, I don't need the quality of services you provided. This is not personal Jacky and I hope you take it as feedback on your work. read more
