This was our first time to Primo's after going to the Lake House for years. I am sad to say, it will probably be our last visit as well.
I will start with the good. The staff are wonderful; everyone from the hostess to the servers were very friendly, conversational, and helpful. Also, the decor is still beautiful. We chose to sit outside on this visit, and I feel like they could do more to make the tables outside look as nice as the atmosphere inside, but that is a very small thing.
Now for the bad. The food. Well, I suppose that is somewhat harsh, so I will break it down from best to worst. My husband and I are not drinking alcohol at the moment, so we very much appreciated the NA options on the menu. We each had a hibiscus ginger mocktail that was very good and not overly sweet/sugary. I liked it a lot and may try to make my own at home. We then ordered the grilled peach and burrata salad. This was my first clue that things were going to go horribly wrong. The salad came out with several uncut leaves of lettuce, not ideal for eating, but I guess it is about the presentation. With said lettuce was one very sad, very small, piece of burrata. I have actually never seen a piece of burrata that small, so I am assuming they just cut a normal piece of burrata into smaller sections maybe? And then there was one half of a small, hard, grilled peach. The peach was not ripe to begin with, but even so, not grilled to the point of being soft. It was also topped with some sort of a drizzle I guess you could say, of something that was an artificial pink color. It was edible, but none of it was that great. A salad is such an easy thing! This could have been mixed greens dressing with a light lemon and olive oil dressing, topped with an actual burrata, and a peach cut in half and grilled. Then maybe dress the burrata with a beautiful basil vinaigrette for color and flavor. But sadly, that was not the case.
Ok, after the salad we ordered a ribeye medium rare and the mushroom risotto. The ribeye was cooked the way that it was supposed to, but definitely needed salt. It was presented sliced nicely and the interior was cooked perfectly, so I can't be too mad. BUT the risotto was AWFUL. I'm not even sure how someone can ruin risotto unless it came from a box. The risotto had zero flavor. It was a pasty grey color and tasted like someone mixed in drywall. It was inedible. Even the mushrooms in the risotto were grey. The creaminess from risotto comes from slow cooking the rice NOT from adding any form of cream or milk (which was obviously done in this case), and you have to caramelize the mushrooms in a hot pan with butter before adding them to your risotto, otherwise they are just boiled grey slimy bits. Gross. Also, risotto when cooked properly will have SALT in it. Salt from the butter that you saute the rice in before you ever start to add liquid. Salt from the chicken broth that you add to the rice as it cooks. And finally, salt from the parmesan or asiago that you add to the risotto at the end of cooking. This risotto was the opposite of all of those things. No salt, bland, tasteless, grey, sad.
If I had to guess, whomever is working in the kitchen does not actually know how to make Italian food. It is possible that we came on a day when the backup to the backup chef was working, or someone new had just started and has little to no experience, I don't know, but at a time when eating at restaurants can be quite expensive, it is really hard to convince myself to come back and try a place like this again.
Just to be clear, I can't say one single bad thing about the staff that helped us. They were all wonderful. They are the only reason I could give two starts instead of one. read more