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    Primo Technology

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    11 months ago

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    Ask the Community - Primo Technology

    Bitworks - We carry a wide range of parts and add on equipment.

    Bitworks

    (5 reviews)

    $$

    I had brought in my iPad to have a screen replaced in November. They had told me that if they had…read moreto order a screen that it may take a bit longer than normal and I said that was fine. After three weeks of not hearing anything I did receive a phone call and was told that while they replaced my screen they broke the center button and will have to order a new one. I said ok and after 4 weeks I hadn't heard anything and called and was told they were still waiting for the part. A week later I received a phone call letting me know that they had fried the mother board of my iPad and had to order a new iPad in to replace mine. A few days later I was called to let me know that my iPad arrived and was ready for pick up. They asked me where the Sim card was and I had left it in my old device that was damaged but it wasn't there any longer. When I arrived I was still charged for the screen repair of $200 dollars which I thought was a bit weird due to them taking two months to damage and replace the original but either way I paid it and left. I'm still puzzled where the Sim card went and why with my new device I never received a box with it just was handed it and walked out after paying. The customer service was not the best and the small town nice feeling was definitely not there. I worked with AT&T and will be getting a new sim card but as much as I like to shop local I won't be able to work with them again or even recommend them to anybody.

    Just last week my husband said that he needed some work done on his computer and we like to use…read morelocal businesses to get this type of work done. We looked up the Bitworks and went into Taylors Falls to see their shop. We were pleasantly surprised with the location and dropped off the desktop for repair. We had some work done and some other issues appeared when we got it home! I called and Riley and the owner of Bitworks worked to get it fixed. (A driver issue). Today it is fixed and working better than ever! Please give this business a try if you have ANY issues with your computers or phones. It will be great to have them as a local resource and keep them in business!

    Verizon Authorized Retailer - Wireless Zone

    Verizon Authorized Retailer - Wireless Zone

    (4 reviews)

    Mel really saved the day! My Vzn bill was a mess - almost tripled in 3 months after attempting to…read moreget one phone line for a family member and one device. Although I was not able to get help online to correct the problem, Mel got on the phone with Vzn and resolved the issue (after at least an hour with various departments). I had almost lost hope that the situation could be resolved, but she managed to untangle it in short order. Working with her resulted in a huge savings - way beyond what I'd been offered with the online agents. I walked away with complete confidence that I was in good hands -- the right plan, the right phones and a commitment on her part to resolve any future problems. She is a great advocate -- knowledgeable and 100% on integrity. I went there because it was close to home; however, if I moved 100 miles away, I'd still go there - it was worth it.

    We went to Verizon today as our bill increased $20. We worked with Ethan the Verizon specialist. He…read morewas very knowledgeable and provided great customer service. They found that our loyalty discount had expired, contacted Verizon online, and reapplied it. In our past visits, we've experienced long wait times, and long experiences. We were in and out so fast, and are very satisfied. Hats to Ethan. What a great asset to Verizon! We have been with Verizon for 23 years and will continue as long as you have experts like Ethan!! Thank you!

    Primo Technology - itservices - Updated June 2026

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