Way overpriced and overhyped (especially the drinks!!)
From the description of this restaurant, my husband and I expected upscale (not quite luxury) Louisiana food restaurant.
When we walked in, we looked at each other like, Surely, this isn't the right place?!!! Then we saw the Prime XO logo behind the bar and realized that we were where we were supposed to be. The only way that I can describe the ambiance is that it looked like someone tried to turn a basement with a 1980's decor into a restaurant on a very tight budget. The patio was nice, but we had to sit inside due to the cold.
It was the waitress's first night, but she was very friendly and as helpful as possible.
The majority of the reviews were great so we decided to stay. We had Texas Street Wings, Gumbeaux, 5 cheese Mac N cheese and drinks. The food was mediocre at best. My husband had tea. I originally ordered a gummy bear shot from the menu which was $5. Great drink and decent price. I then asked for a double cranberry juice and vodka. When asked for my preference of vodka, I said Tito's. (It was listed on the cocktail menu.) I was told that they didn't have Tito's, so I just asked them to give me the house vodka. It was the absolute weakest drink I've ever received. I ordered a double because I wanted to warm up because it was so cold that night, but the drink tasted like there was absolutely zero vodka in it. I told my husband maybe she didn't hear me say double. He suggested that maybe it was because the glass was a tad bit larger than the usual cranberry/vodka glass, so I explained to the waitress that I would like another shot to add to it because it was a very weak drink. She didn't offer to have the bartender remake it, add extra vodka or anything that would've been good customer service. She did; however, bring a shot of vodka for me to add to my drink which made it taste like a normal cranberry & vodka. I really don't think that there was any vodka in it to begin with.
Then we got our check....HOLY *#%! My original double cranberry n vodka (that I swear had zero vodka in it) was $20!!!!!!! (Their most expensive drink on the entire menu was $18, yet a supposed cranberry juice with double??? house vodka was $20?????!!!) The shot of vodka that I ordered to make my drink taste like a normal cocktail instead of just cranberry juice was $10!!!!!!
So after tipping the waitress 15-20%, 1 bowl of gumbeaux, one appetizer, one side, one $5 shot, a glass of cranberry juice that was missing the double shot of house vodka), one shot of house vodka and a glass of iced tea, our total was right at $90.
We left the restaurant swearing that we would never go back. The only reason I gave two stars was because our waitress was very friendly and she tried to be helpful for the most part. Also, the gummy bear shot was very tasty and it wasn't overpriced.
I hate giving bad reviews, but I felt cheated when I left Prime XO. I can't remember ever feeling that way leaving any other restaurant I have eaten in. Their website states that they're upscale and they describe some of their offerings as the finest in town. Unfortunately, I didn't experience anything that was upscale or fine. read more