Zero stars.
The only thing this facility is good at is raising its prices and hitting you with fees. If you have a choice, go anywhere else but Prime Storage. The former owner and staff were friendly and very reasonably priced.
When Prime took ownership, they raised the price, and they raised it again, and then raised it again. And just for fun, they changed the gait access without notifying me. I had to guess!
At the beginning of the COVID-19 outbreak when other companies were doing their best to help people, Prime Storage was applying late fees and placing leans on their customers. When you call Greg and Sarah, they use the "It's coming from corporate, there is nothing we can do" line. When Greg offered to wave a late fee but was not available when payment was made, the late fee was not waived because Sarah couldn't do it.
So, even if you have to go miles further, you will find better service for better prices if you go anywhere but Prime Storage. read more