1. Prime Electrical Services

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Prime Electrical Services

5.0 (2 reviews)
Open • Open 24 hours
Updated 1 month ago

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10 minutes

Response rate

100%

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4 days ago

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1 month ago

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Veteran Heating, Cooling, Plumbing & Electric

Veteran Heating, Cooling, Plumbing & Electric

(4 reviews)

On May 30 was scheduled for June 1…read more June 1 received a notice that the appointment was a mistake due to a scheduling system error. Re-scheduled June 9. Sent text to confirm visit time. After my text on June 9, I received a notice that the team is behind due to calls that came in on June 8 and requested to re-scheduled for July 1.

Avoid Veterans Heating and Plumbing - Administrative Negligence Cost Me My Rebate…read moreDo not let their good first impression fool you. My experience started off great but turned into a total nightmare of missed deadlines, zero communication, and direct financial loss. * The Setup: On Aug 21, Mitchell gave me an estimate for a heat pump installation. They scheduled the job for Sep 24-25. I explicitly told them the work had to be done before Oct 1 to qualify for the full Xcel Energy rebate. I even took two days off work for the installation. * The Failure: On the night of Sep 22 (after 5 PM), they called to cancel. They claimed they couldn't get the electrical permit, then asked what electrical company I had. It was obvious they hadn't even applied for the permit yet. * The Ghosting: Mitchell was on vacation and promised an employee named Maya would call me. No one ever did. * The Damage: As of today, nobody has reached out. The Oct 1 deadline has officially passed. Because of their administrative laziness and total lack of communication, I have completely lost out on Xcel Energy's full heat pump rebate and wasted my valuable paid time off. Save yourself the headache, the ghosting, and the financial loss. Go with a company that actually pulls their permits on time and respects their customers.

Prime Electrical Services - electricians - Updated November 2026

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