I did not have a good experience with Prime Air. they installed the AC unit without bulling the permit. They told me to sign the contract and the permit application and we will process the permit for you but they did not even submit the permit application to the city . I called the city after 10 days of the contract , the city said they did not receive any permit application for my address and they will send someone to my address since there is work has been done without permit . This not only problem I have with Prime Air they played with me three times and they have changed everything we agreed about, I agreed with them about Rheem but they installed Ruud when I talked to them about that change they said it's the same company , yes it's the same company that makes both but I wanted Rheem not Ruud because Rheem is more efficient than Ruud and all my church members have Rheem and they are happy with it , I had quotes from other companies for Rheem that I showed them , we agreed about two years labors they said okay but in the contract with they put only one year they played with me when they wrote the contract they put Rheem/Ruud so when I got back to the company the owner said go read the contract . so what you agree about with the salesman who says yes we agree don't worry is completely diffrent than they wrote in the contract.
When they installed the unit it did not work because they did not attached it the right way so the employees kept cursing and saying F words there was no respect , the workers were very rude and very mean. I am a single mom who had to deal with rudeness by my self . I called the office asking for help and I told them how the workers are very rude and cursing. the office told me that the owner is gone for the today so I had to call a friend to help and support me because I couldn't handle that by myself.
They had to come the next day to fix the unit and make it work but before they started they asked me for more money $1850 extra than the amount we agreed about when I said there is no extra money it's your job to make the unit work they started yelling and screaming at me so I had to call the office they confirmed that I have to pay the extra money or they wont do the work . They turned the AC off because it wasn't working after the installation .
Something else I want to mention is I paid the unit cash but I had to keep $500 that I would pay after I get the permit and the inspection done this is the advise that I got from a friend who works with AC company but Prime Aire wanted to get the whole amount cash in advance even if the service is not complete and is not done. for not paying the $500 that I kept to pay after the inspection and the permit is done Raphael the owner of the company threatened me that he will send lien to my property and lawsuit for not paying the the $500 that we agreed to pay after the city inspection. This is the worst situation I had experience with an Ac company So I do not recommend this company to anyone very poor service plus very rude and very mean staff and workers.
Raphael, I recorded your employee John when he was cursing and saying F word please stop talking about professionalism because you guys do not know anything about it. I called Elena and I reported the rudeness of your employees how they were yelling and screaming at me asking me to sign another bill with $1850 extra than the amount we agreed about. and I did ask her to send you to my house as I wasn't able to handle their behaviors but she said that you are gone for the day that's why I had to call a friend to come to my house and stay with me until you finish the work.
I also can provide evidence with the first receipt and the second receipt with the extra money your employees requested in order to make the new unit that they installed works properly. they also opened the dog house in a very bad way and instead of replacing it they just sealed it what makes it look ugly and I do not think that it will pass the inspection.
We agreed about completing the work first then pay the full amount but until this moment you did not pull the permit and I want you to understand that you can not held the permit it should be the first thing you do before starting the work and I was very clear with Ronn about that . I remember that I called Elena and I asked her to send Ronn again with the city application to sign it and get it done before starting the work but you guys saying something but you are doing something else.
I only kept $500 until you you finish the permit and replace the the top of the doghouse that Jhon messed up with it but instead of completing your work and you are asking me to pay in full first which is not professional at all . You have to give me a completed service then I would give you the $500 because I really can not trust you anymore . there is no honesty from your part . read more