The guys at Primary Water and sewer always do a great job whenever we need them. Always professional, always courteous, and never have an issue. We've used the 4 or 5 times at this point and have never had an issue. They have snaked drains, fixed and replaced leaking pipes, repaired the plumbing under our kitchen sink and helped when our bathroom sprung a major leak into the first floor of our house. Always a fantastic experience with them. read more

READ As ex primary water and sewer employee i would like to say stay away from this company the owner ryan fisher is NOT currently LICENSE to perform plumbing he's using someone else license, he's very unresponsible boss he promised us Christmas bonuses, trips and never kept his promises i work for this company 2 years and every payday was a hassle because checks will bounce he got me into some problems with the IRS due to him not pay the right amount of taxes and June 30 was my last day of work he gave me a paycheck with no funds I felt embarrassed at the bank wen the guy told me he didn't have funds on the account and till this day I haven't get payed for my labor and he keep making promises and also lost the contract with awr American water for been unresponsible I dint wanted to do this but he left me no choice I have a 1 year old to feed and rent to pay and these guy going around playing with people money and making up stories for people to feel bad for him criminal charges will be file and a lawsuit coming BEWARE I WARNED YOU PLEASE TELL AMERICAN WATER PRIMARY WATER AND SEWER NOT GOOD COMPANY and here is a picture of the check he gave me with no funds read more

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Primary Water and Sewer vendor under the NJ American Water Company Service Plan. Problem started in September 2020 when the hot water heater leaked and was in need of replacement. The first quote was over $1000 because they said it was not covered under the plan. After questioning the quote, I received another quote for $345 to upgrade gas valve, flue pipe and shut off valve (components not covered under the plan). On November 1, 2021 - the Rheem hot water heater failed. Called the office on November 2, 2021 and spoke with Crystal. I explained that I terminated the service plan with New Jersey in October 2021 but the component should be covered under warranty. Crystal told me that Rheem had many problems with failed shut off valves. I agreed to pay for the labor if the parts are covered under warranty. An appointment was scheduled for November 3, 2021 between 9am - 12pm. Much to my surprise, I received a phone call from Crystal at 4 pm on November 2, 2021 (one day prior to the appointment) stating that the owner of the company is not taking additional business because they are focused on NJ American Water customers. I stated that I am a Primary Water and Sewer customer and they should honor the Rheem warranty. She refused to honor the appointment. PLEASE DO NOT CONDONE THIS TYPE OF BUSINESS PRACTICE. read more

I had insurance for a water leak and the insurance company uses Primary Water and Sewer. After cancelling the first appointment, they showed up a few weeks later and repaired the leak. However, they said they would come 2 weeks later and perform restoration services on my property, which was a mess from digging it up. It has now been 6 weeks since the leak was repaired and no restoration service has been performed. I have had 4 appointments for this service. They have not shown up for any of these appointments and, in addition, have not had the decency to call and explain. When I called them, their excuse is always that they had an emergency. I am tired of seeing my property all dug up this summer since I take pride in my landscaping. Once they start a job, they should make finishing it a top priority! read more

We had a leak so booked an appointment. I took the day off of work to be here and they never showed up. I had texted and left voice mails for them but they never returned the calls. No calls even to explain why they didn't show or return message. They don't care if your time is money I guess. Bad business model. Don't risk booking them. read more

NJ American Water sent us here as part of our warranty service. They came out promptly and scoped the project, we gave them a green light, and they disappeared. Person you need to talk to is out of the office. Meanwhile our sewage line is backing up into the basement for weeks. Stay away. Stay away. Stay away. read more

Terrible company. Arrived late and I refused service after waiting 4 hours. Charged me $50 for nothing. Called office and was told I shouldn't have been charged. Said they would refund the money. They didn't and do not answer or return calls. STAY AWAY! read more

I had an appointment on July 16th, 2019 with Joseph from your company, and even though the job according to him was done and it will not happen again and on top of that I was charged $350.00, let me tell you it rain last night and water started coming in like crazy through the same spot and it broke a whole on the tart he put it. Bad job, I tried contact him last night so he could look at while the water was coming in and he never responded. read more

The American Water Resources dispatched Primary Water & Sewer to replace my main water line. The main water line was changed and replaced with a PVC pipe on 09/23/19. Ten days later, in the middle of the night of October 3, the PVC pipe burst open and flooded my basement. Both the American Water Resources and Primary Water & Sewer were notified about the bursting pipe immediately. Within two hours after the notification, the Primary Water & Sewer arrived to my house and replaced the broken PVC pipe with a metal one and then left my premises. I made several unsuccessful phone calls to both Primary Water & Sewer and the American Water Resources requesting about liability insurance to cover my loss. I finally drove to the County Public Works' office in the morning of 10/07/19 with videos and photos of my water damage basement, and requested a copy the Primary Water & Sewer's work permit and liability insurance. My request for the documents was granted immediately. I was able to file an insurance claim against Primary Water & Sewer. Although the claim has been approved by the Primary Water & Sewer's liability insurance, I have not received any reimbursement for my loss yet more than sixteen weeks after filing the insurance claim. Please pay attention to the blue PVC pipe that was installed in a high-pressure water line. I WILL DEFINITELY NOT HIRE PRIMARY WATER & SEWER. (Please see water pipes below). read more

Primary Water & Sewer - Plumbing Near Me - Atlantic Highlands, New Jersey

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If I can give negative rating, I would do that. I have an insurance plan from American Water Resources, and they assigned this company to fix my water leak. The initial appointment took 2 weeks. When the person came, he could not find curb box to turn off the water. So I asked local water company to shut off the water and called this company again. Left two messages and no one called me back. I finally spoke to someone, and he told me that someone would come at 8 am today but no one showed up. I missed my two other appointments waiting for them, could not reach anyone by phone, their voicemail box is not set up. Are they seriously in business? If you cannot make it, don't schedule that time. If you have any reason to be late, let me know so I can plan accordingly. Cannot believe that American Water Resources use this company as a contractor! read more

Scheduled for morning between 8-12. No news until at 11:30 called to tell me running late and will move me to afternoon. Wasted my entire morning. So zero stars. Cannot seem to unselect the 1 star but I meant to do 0 stars. Rude receptionist as well. read more

Stay away from this company!! I had coverage through my water company for my AC unit. Joe came out on Tuesday, July 14th to assess the issue. He said he was calling to inquire about parts and that he would get back to us. He left and we did not hear back from him. Called today and was told that Joe told our water company that we had third-party work done that caused the issue that we were having now and therefore our water company would not cover the repair. This was untrue, the repair that we had done three months ago has nothing to do with the issue we are dealing with now. Would never use them again. read more

This company is the worst they came out to fix a sewer issue in my house. Since they fixed it my basement has been over flowing with water when it rains and now since it snowed last night it's even worse. They have been back to my house 3 times and the problem is not fixed. DO NOT USE THIS COMPANY read more

I had my landlord hire this company to do a job. They came into my home and said they had to get supplies. They came back and they weren't stable enough to do the job they had to reschedule. Awful customer service and unprofessional for going into people's homes. read more

American Water NJ are using this company as a subcontractor as their Protection Plan service company. I am so sad to have to share this review with you. I am having a sewer issue. It started March 2019, they came out 9 times to snake the line and I don't know what happened the last time but turned out the line is broken and it backed up. I am out of my bathrooms, toilet, cannot use a dishwasher and washing machine since 1/31/2020. Today they finally came to fix my sewer but their machine is broken. I don't have words to say how disappointed and so so surprised that American Water has a contract with this company. read more