Charged me over 200 to repair pressure washer claimed he cleaned carb and when I took apart due to…read morenot working carb was so dirty! Ripped us off plus took over a month to get back. Terrible customer service do not deal with these people just out for easy money!!

These reviewers are . These guys have been around for generations and know what they're doing.read more

I am sharing my experience with the service I received from Carl's Mower regarding my 2-year-old…read moreHonda HRX217 self-propelled lawn mower. My experience has raised serious concerns about their service practices, warranty support, and customer treatment at this Honda dealership. On April 17, 2025, Carl's Mower performed a camshaft replacement under Honda's official safety recall warranty service. During this service, they also replaced the mower's carburetor without my prior knowledge or authorization. I submitted a written complaint to Carl's Mower about replacing the carburetor to which they responded by stating they would strive to improve communication. On May 8, 2025, I had to return the mower to Carl's Mower because the mower would no longer idle - an issue clearly related to the newly installed carburetor. Later that same evening, I received a voicemail saying the mower was ready for pickup. When I arrived the next morning, May 9, the sales representative asked if I had used any ethanol-containing gasoline in the mower since their warranty work to replace the camshaft. I said Yes, I used regular unleaded gasoline from the gas station which contained up to 10% ethanol (E10) - which fully complies with Honda's published fuel recommendations. Despite this, they refused to perform any adjustments under warranty, citing the use of ethanol content gasoline was a disqualifier, and that I would have to pay to adjust the carburetor idle. I pointed out that even the Honda Owner's Manual (WPC.204008.2021.04) on page 15 explicitly states that gasoline containing up to 10% ethanol (E10) is acceptable. The representative stood by their decision and reiterated they would not perform any service unless I would pay for it. I refused of course and asked for my mower back. To my surprise, when I left the building, I found they had strangely already loaded my mower into the bed of my truck without my knowledge or consent. After bringing the mower home, I personally adjusted the throttle cable to correct the idle issue. But when I went to fill the fuel tank, I found a significant amount of dirt and debris inside the mower's plastic fuel tank - as if a handful of dirt had been thrown inside. I have used the same clean, filtered gas can for years and cannot explain the dirt contamination. The only times the mower has been handled or refueled were during Carl's Mower's camshaft recall warranty work and the follow-up carburetor service. I thoroughly cleaned the tank, the lines, tank filter and carburetor bowl, and refilled the mower with gasoline. There was no dirt or contaminants in the gas tank. Since then, the mower has run without issue, and no further contamination has appeared. This experience leaves me deeply concerned about Carl's Mower's service integrity: * Unauthorized part replacement * Not providing the old carburetor part when requested * Refusal to provide follow-up service on their own parts replacement work * Misrepresentation of Honda's safe fuel guidelines specifically regarding the Authorized use of 10% ethanol containing gasoline * Apparent mishandling or contamination of my mower's fuel tank Based on these events, I no longer trust Carl's Mower and will never return, choosing to take my business to Lynden. I am also disappointed that such a dealership represents the Honda brand, which I have long trusted for quality and reliability in my mower, pressure washer, and generator for decades. Customers deserve authorized service centers that act professionally, follow manufacturer safe fuel guidelines, and treat warranty claims with integrity.

I'm somewhat conflicted on my review but here it is. I am a return customer but may go elsewhere…read morefor future lawn equipment needs. The good: This is a great local business if you're in the market for yard equipment. Staff seems to be knowledgeable and provide several options for whatever you need. The store is clean and easy to navigate. When purchasing a chainsaw, we received a personal demonstration with instruction. You certainly won't get that at a big box store. Could be better: It's very annoying that, on one occasion while shopping with my husband, Carl primarily spoke to him. I was the primary consumer, asked questions, and made the final decision when selecting a chainsaw but received only a few glances. If you are a lady, you understand how rude this is.

Sending out a HUGE Thank You to Power Tractor for all the wonderful Customer Service I received…read morewhen purchasing my new lawn mower. Power Tractor went over and above it making sure that my Tractor was set up perfectly to fit me. They even installed a custom bracket on my mower which was Awesome. Beautiful job in the workmanship on the bracket as well. The job was done with pride you can tell. It was a true pleasure purchasing my mower from Power Tractor & I so do enjoy my new mower. It works AWESOME .. Thanks to Everyone at Power Tractor you know how to make a customer feel valued .. 5 stars for sure .. LMM

From the owner: Welcome To Power Tractor: Your Trusted Partner for Outdoor Equipment and Expert Service…read moreBorn from a passion to serve our community with the finest service, Power Tractor has evolved into a trusted partner for all your outdoor equipment needs. We proudly offer KIOTI's comprehensive range of tractors and compact construction equipment, complemented by our carefully curated selection of cutting-edge products from Stihl, Husqvarna, and Cub Cadet for zero-turn mowers, handheld tools, and other essential equipment. Our team of seasoned technicians, with decades of experience honed while supporting some of the most iconic brands in the industry, brings a deep understanding of what it takes to keep your equipment running at peak performance. Whether you own a KIOTI, or equipment from our other trusted partners, our experts are dedicated to providing top-notch service and support. From routine maintenance to complex repairs, we're committed to ensuring that your machinery runs strong, making us your one-stop shop for everything from yard care to heavy-duty outdoor projects.

I went in with a really odd request. I needed beefier tires on the front of my knee scooter. And…read morethe guys were absolutely amazing and they outfitted my knee scooter with wider beefier tires. So now I'm definitely gonna be safer going over the terrain. I need to for getting into my house and getting into my office at work.

I have had The Shop service my lawn mowers multiple times over the years, with very mixed results…read more My most recent experience was great, so they must have a good mechanic now, because 20 years ago when they serviced my mower it ran horrible after I had it tuned up and the owner told be my mower was shot (after charging over $100) and then tried to sell me a new mower. I took my mower to Consumer Rental, who at that time repaired mowers, and they got my Snapper mower running flawless. Oh BTW, I still have that mower, and it still runs great, 20 years after the owner of The Shop told me it was no good and needed to be thrown away. Now let's talk about my gas weed eater that The Shop serviced. A month after they serviced my Stihl Weed Eater I started having trouble with it. I brought it back and asked the owner if he could look at it. He said they didn't service this brand, even though the tag was still on it from just a month ago when they serviced it last! How is that for service? I would only give them two stars, but the owners wife makes really good cookies, I enjoy them and always look for them when I walk in. Not sure I'll ever go back now that there are other options in town.