Would give no stars if I could.
I highly advise against using this facility for boarding any dog.
Penny the owner did not return any of my phone call after several attempts over several days. I left numerous voicemails. The call kept being forwarded to voicemail.
I also sent numerous emails with no response.
I just wanted to make sure how my dog was doing good since this was her first boarding experience.
The facility is not clean at all. It smells like urine and that it is not cleaned or sanitized.
I provided a bag of dental treats for my dog, and gave instructions on how much to give to my dog. She came home with only one gone.
Also, I provided Penny my dog's bed and was told that the dogs can only have their bed at night.
I do not agree with at all, as no dog should be forced to lay on a cold concrete floor all day when they are used to laying on a dog bed at home all day.
My dog came home smelling horrible, she has had two baths since coming home and still smells horrible. She smelled of urine/unclean.
My dog's bed had urine and water on it. I ended up having to throw it away as the smell of urine is not coming out and the unclean scent. Mind you my dog is potty trained and has never had an accident, so my guess is she was not let out enough or at all.
Her dog bed also had so many ants/bugs on it.
My dog returned home, she ate so much and drank so much as if she was not fed appropriately. Which there were also instructions on her diet, we provided her own food and it's like the bag is not even touched. Her bowls were not touched/used that we provided.
Facility also only accepts cash or check. My assumption is to avoid paying taxes. This was not mentioned at time of drop off or on the website.
Had to return to make payment after visiting the bank. read more