We have used this Vet clinic for many years now and have always gotten excellent treatment for our…read moredogs.

Dr. Scott Rapp took care of my Chow Chow for 10 years. He is one amazing veterinarian! Thanks for…read morethe great memories! Mahalo

While they were busy... . We did get off and on text…read morecommunication. And an appointment within 24 hrs when someone wise cancelled. They are not big on answering the phone. As I suspect they are chronically spammed. Messages and texts work. Be patient. They accept last minute stuff based on basic triage. If you don't know what triage is. You are going to be frustrated.

Called to have our family member euthanize. Being a customer for years we set it up we went there…read moreand the Harridan @ the counter insisted we weigh our dying dog on their scale. Who in their compassionate lives does this? Particularly at this emotional time? Wait for ever for phone returns, not to mention overly priced. Be cautious!

Even though my pet does not like the place, they have always be in the most kindness care. The…read morestaff is very professional. All my concerns are address. My pet will just have to put up with the doctor just like we all do.

I took Hammy in for vax/boosters, wellness check, nails & teefs consult. From reception to vet…read moretech, vet, and back to reception, Hammy had the best time and met his treat quota for the month in one day. All staff were warm and friendly and poured their love on my best friend. Hammy received excellent care in office, and a comprehensive plan for his continued wellness. Outside of necessary vax/boosters and specific to visit services, Hammy got this wellness checkup for free ($117 value) as a first time patient. We didn't know this was a thing, and he also got a goodie bag with helpful items in it (poo bags). I trust the high level of care my dog received and booked a follow up appointment the same day.

I brought my dog to this pet urgent care because she was in pain and I was genuinely worried. I…read moreended up waiting over TWO HOURS in the lobby with no communication, no updates, and ultimately no guarantee of ever being seen. The receptionist was incredibly rude and dismissive. I was told on the phone that there were "only two people ahead of me," yet nothing was explained about appointments taking 2+ hours or the possibility of not being seen at all. After waiting an unreasonable amount of time, I was finally told there was no guarantee my dog would even be seen that night. That should have been explained before I wasted hours sitting there with an injured pet. The lack of empathy was shocking. No kindness, no concern, no basic customer service, just attitude and indifference while people sit there stressed and scared about their animals. If you're considering this place, be prepared to: * Wait for hours * Be ignored * Be treated rudely * Possibly never be seen at all Pet owners deserve honesty, communication, and compassion, especially in urgent situations. This place failed on all fronts. I would never return and strongly suggest others look elsewhere to avoid the frustration and emotional stress I went through.

My dogs have been having a rough start to the year. I've now visited Pet Urgent Care twice in the…read morelast two weeks and I cannot tell you how appreciative I am of the staff at this clinic. Everyone from the receptionist from the veterinarian is exactly how they ought to be - compassionate and understanding. I always call before I come in, as a nervous dog mom I want to make sure I am not letting emotions rule my decisions. Both times I've visited on a Saturday, my normal vet wasn't open and even if they were, my normal vet has been too busy to get my dogs in to a doctor in a sufficient amount of time. I am so eternally grateful for the people that work at the Pet Urgent Care.

I've brought two pets here, one needing to be euthanized and I agree with the comments that the…read morestaff is amazing. The prices are not. I do appreciate them being open 24/7 as well. My cat had cancer and was nearing the end of his time. We had an appointment scheduled for Friday but he took a turn and I knew he wouldn't make it so we spent the entire day with him and brought him in in the evening. Over the phone I was quoted $195. I brought $300 with me, all I have until my next paycheck. They asked if I wanted ashes back and I desperately did but it would've taken the price to $343. I told them I only had $300 and they offered to take off the ashes and do a paw print or a nose print. I agreed on a nose print and it took the final price to $266. All I wanted was to bring my baby back home with me. They did make the experience as nice as they could for both of us. I just wish the prices weren't so high. It could have been worse though - my regular vet wanted to charge about $588 for it. Which would've included a $100 exam, $160 for the procedure, and the remaining cost for cremation and a paw print and none of it was optional. People should be able to take their pets ashes home. I wish they would've at least worked with me a little on it, maybe take my $300 and have me pay the rest when I come back or find a way to make it $300. I was only $43 short. It's been such a rough year and especially a rough December. My good friend passed away two weeks before Christmas, my sisters house burned down, the day after Christmas I find out my cat is nearing the end of his life, and on top of helping replace things for my sister and helping take care of them it was just the holidays so money is already tight enough. It felt like I failed a little bit hearing I was only $43 short from taking my baby's ashes home.

Hire Vets. that are qualified to preform the simplest tasks . The one working tonight isn't…read morequalified to write a health certificate. Exactly what medical education or I Q is required to write a simple medical health certificate ? Obviously one that requires more than a third grade education. I DO NOT RECOMMEND PAYING FOR ANY SERVICES AT THIS SO CALLED EMERGENCY PET HOSPITAL!!!! WHY ARE THEY EVEN OPEN 24/7 ?!?!?

We had an amazing experience at Midnight Sun Animal Hospital when we brought our dog, in for her…read moreinjured tail. From start to finish, everything about this visit exceeded our expectations. They were incredibly helpful over the phone, walking us through next steps and using their waitlist call-back system, which was such a game changer. We were able to call, explain our dog's injury, and then wait comfortably at home until they called us to head in. Once we arrived, we were seen within about 15 minutes, and the entire visit took around 30 minutes total, so efficient and stress-free. The staff and doctor were so kind, calm, and reassuring, which made a stressful situation feel completely manageable. You can tell they genuinely care about both pets and their owners. On top of the excellent care, the ambience is beautiful and cozy, welcoming space with a warmly lit fireplace that feels homey yet modern. It honestly doesn't feel like a typical vet office at all. 10/10 would recommend Midnight Sun Animal Hospital to anyone looking for compassionate, efficient, and high-quality veterinary care. We're so grateful we brought our dog here!

The veterinarians and vet techs were so nice! They had a very calming energy. They made my cat feel…read moreat ease. I will say, we did wait quite a long time, but I'm willing to wait for better care than some of the other clinics I've been to. The estimate was also almost $1000 cheaper than what I was quoted from another urgent care clinic in Anchorage.

this was my review in google two years ago and wanted to share here as well and still same opinion…read moreof our experience still continue having today. This is the best place to take your pets, the staff is amazing and the doctor is very caring of your pet's needs. I get updates and phone calls to see how my Omega is doing. Recommended to anyone 1000%

Reached out twice recently, in person at the clinic and over the phone. Provided my contact…read moreinformation and the questions I had about the services. No one followed up despite saying they would. We have plenty vet clinics in town, i dont know who is better who is worse but Hillside misses the mark on a basic level.

My dog has been going to Arctic Tails since she was a puppy. She loves it soooo much. The staff…read morelove her too! They regularly share updates on her day, report cards, photos and videos about her day. They practice some basic training skills and have lots of play time. They also offer advantix, teeth cleaning, nail trimming, etc. So it's great that she can have that all done while she's at school. The same staff have been there for a while so it's nice to see the employees are treated well and make a decent wage.

Stella is our second dog that we've had at Arctic Tails doggy daycare. The staff is very caring of…read moreall the pups and our puppy Stella loves it here. she has her besties that she plays with every day. She's always happy to come. The owners are very caring of all the dogs and there is dog enrichment going on daily. I highly recommend this doggy daycare.

We might be VSOAs best paying customers at this point. In the last nine months we have received…read morethree surgeries from VSOA including: TPLO, mast cell tumor removal, and Gastropexy, also water therapy treadmill. I am not exaggerating when I say that VSOA is the best speciality vet in Anchorage. The staff (front desk, techs, surgeons) genuinely care for every pet that walks in the door. They are so knowledgeable, considerate, patient, and kind. Even after three intense surgeries my dog still runs into VSOA to see the staff, he loves it there. Thank you so much VSOA for taking care of Brady and getting him back to himself and always answering all the questions I have.

Not happy with my care. AT ALL. Spent 5,000 on a surgery that didnt work. My surgeon moved without…read moretelling me, and they swapped providers on me. Then she left without explanation. The only reason im giving them two stars and not 1 is because James, and the front desk were the easiest to work with. Not happy what so ever. They will never see me in their clinic again.

Never in my 45 years of having animals have I had such an experience with a clinic. I left because…read moreI refused to argue. They called me to say they videotaped me, and agreed I said I do not want to argue. They criticized me because they said I left "in a huff" and they wanted to sever the relationship. All of this because I was nine minutes late for an appointment. They did not serve me as a client and were respectful. The last visit we went in for was for they didn't know what even though they made the appointment and we ended up having a vaccine sooner than needed because they didn't know what to do with the appointment. This time they didn't also know what to do with the appointment or exactly what tests to run at the appointment time. Somebody who is in the know is not in charge. It must be frustrating not to know your job.

I have taken my pets for their healthcare at this clinic since 2005. I recently called this clinic…read moreto obtain a 2nd opinion on my senior dog's (12 year old) severe incontinent and bloody urine. Jordan booked me to see a new Dr. Natalie Drozdowski and I liked her profile on their website stating she specializes in senior pet care. When I arrived for my appointment we received exam from Dr Evans instead of Drozdowski. My pet's incontinence since this exam and administration of a 2nd round of antibiotics has not improved the severe incontinence. I walked into the clinic this morning requesting euthanasia and the clinic refused services. As the pet owner who is compassionate about my multiple pets' lives I know what is best for my pets. I am dissappointed in the refusal of services by Dr. Evans. I had to schedule euthanasia for my dog Luna elsewhere and plan to find another clinic for future services for my cats.