If you do the Chichen Itza trip don't do the deluxe. For an extra $35 (us) my "continental…read morebreakfast" was a bag with a banana, granola bar, bologna sandwich and apple juice. The person next to me had the non-deluxe and had everything I did except the continental breakfast. There is a guy at a taco restaurant across from Riu Palace Americas who sells trips a lot cheaper. He is from Portland, OR, and people said good things.

booked 6 months in advance for wedding, and paid extra for car seat. Checked in 24 hrs ahead,…read moreconfirmed. And no one came to get us, taxi had no car seat and my baby is driving through mexico with no seat belt on....... DO NOT BOOK AMSTAR! They are far from professional.

We had a good experience with BD Experience (or "BDExperience"), a business line of Best Day Travel…read moreGroup, based in Cancun. I'm surprised to see an average 2.2-star Yelp rating for this business (137 reviews), at the time of writing this review. Our experience was a solid four stars. Side note: Based on some of the pictures here, I'm also surprised to see that Best Day Travel hosted what appeared to be an official Yelp event back in March 2016. My wife and I booked a vacation package to Grand Velas Riviera Maya resort, located in Playa del Carmen, through Costco Travel. As part of that package, BD Experience was our ground transportation between Cancun International Airport and the resort. The arrival and departure transfers went well. Both ways, we were safely and efficiently transported in nice, air-conditioned, private vans with music. Each way, it was just us and a dedicated driver. Getting from the airport to Grand Velas took about 45 minutes. The return trip from Grand Velas to the airport took less time, about 35 minutes. Upon arrival to Cancun and exiting the airport, it was very easy to spot the BD Experience employees holding Costco Travel signs. There were many BD Experience employees, wearing red shirts, and BD Experience branded vehicles. This appeared to be a popular service with a lot of American customers waiting in groups, clustered near the vans. We waited about 5-10 minutes outside before we were led to a van, our luggage loaded in, and on our way. Going to the resort, we rode in a BD Experience branded van. Going back to the airport, we were picked up in a sleek, luxurious, black Mercedes van. Both drivers were great. One of the drivers spoke very little English while the other spoke good English. Communication with BD Experience was done via WhatsApp. I mostly messaged with BD Experience's business account at +52 998 321 5963. I also messaged with Hugo Figueroa regarding our departure confirmation. I had a pleasant experience with Hugo. We had a good laugh about my WhatsApp profile picture with "Nature Boy" Ric Flair. Woooo! But seriously, everything with BD Experience went smoothly. Pickup times and other details were well communicated in advance. We had no issues. Bring cash to tip your driver. I suggest $5-10 USD each way. Tip more if you have a larger party with lots of luggage. In case we had any issues, Costco Travel gave us the following phone number for BD Experience: +52 998 113 1814. Check out BD Experience on Instagram at https://www.instagram.com/bd_experience/?hl=en

Avoid BD Experience -- Especially If You're Traveling with Kids or Want a Stress-Free Trip…read more We recently traveled to Cancun and booked BD Experience as part of a Travelocity package. I strongly advise avoiding this company if you're traveling with children or simply want a smooth, reliable experience. To confirm your shuttle, you're required to reach out to BD Experience about 24 hours in advance -- but they don't make it easy. You have to contact them through WhatsApp Business, and even then, they redirect you to a different number because the first one supposedly has issues. I followed the instructions and confirmed our arrival. No one ever reached out to me directly. Upon arrival in Cancun, we located their kiosk and were told to wait 30 minutes. Eventually, we -- along with several other groups -- were shuttled to our resorts without issue. The problems began the day before our return flight. I messaged them to confirm our pickup, only to be told that our booking only included a one-way trip to the resort. This was incorrect -- my itinerary clearly showed a round-trip transfer. I even sent them a screenshot as proof. Still, they insisted I contact Travelocity to obtain specific voucher numbers. After wasting time tracking those down, BD Experience finally acknowledged our round-trip booking. I requested a 10:00 AM pickup for our 1:00 PM flight. They refused, saying we had to leave at 9:00 AM because another guest was scheduled at that time and we'd have to share the shuttle. This change effectively cut short our last day -- our kids couldn't even use the pool before leaving. We were ready in the lobby by 8:30 AM. Multiple shuttle drivers arrived and called out guest names, but no one ever called ours. By 9:10, still no driver. I messaged BD Experience -- no reply. Ten more minutes went by. I asked the Hilton staff for help. One kind employee tried calling BD Experience (he speaks Spanish), but they didn't answer. At 10:14 AM, an hour after our scheduled pickup, BD finally responded via WhatsApp saying the driver was there and we weren't -- a complete lie. They didn't even attempt to send another vehicle, just told me to contact Travelocity for a refund. At that point, we were stranded with two small kids and no ride to the airport -- and already late. Thankfully, the Hilton staff stepped up. One of the lobby attendants (guy in a black t-shirt -- please thank him!) called us a taxi, which cost us $60 USD. We barely made it to the airport on time. If I hadn't insisted on leaving early, we might have missed our flight -- with a 3- and 5-year-old in tow. Can you imagine missing your flight, having to rebook last-minute, possibly being separated from your children during seating? Travelocity -- why are you partnering with a company that provides such unreliable service? BD Experience -- you caused us stress, wasted our time, and left us scrambling with young kids. If anyone wants proof, I have the WhatsApp chat log.

I hadn't received a receipt for my purchase and only had the booking reservation confirmation so I…read morestarted to worry the night before my stay, especially after seeing so many negative reviews here. I called the hotel and the clerk verified my reservation and the prepayment and even waived the destination charge for me. Perhaps there are some problems, however, I believe in giving good reviews when they are deserved. Except for not receiving a receipt, nor reminder of my purchase (I did receive a couple of emails from Ticketmaster who referred me to PriceTravel urging me to book a room), I am satisfied with the reservation and booking service provided by PriceTravel.

Very disappointing and unprofessional experience. My…read moredaughter made a confirmed hotel reservation through this company a couple of months ago, and they cancelled it without any notice the same day that she was supposed to stay there. I personally called to find out what happened, but it was almost impossible to reach anyone. I called countless times -- sometimes they would just let the phone ring endlessly, other times they would answer and hang up right away. When I finally managed to speak to someone, they put me on hold for more than 25 minutes. The representative who eventually answered couldn't give me a clear explanation or offer any kind of solution. They simply said the offer had sold out, even though we had already received a confirmed booking. The company is completely unreliable, and their customer service is disastrous -- practically nonexistent. The lack of communication, empathy, and professionalism is unacceptable. I would strongly recommend avoiding this company and booking elsewhere. I'm giving one star only because it's not possible to leave a review with zero.

One of the best. Easy to book online last minute. Always have availability. Quick service at…read moreairport. Just look for the USA sign. Options to book cold drinks for the ride. Always on time and you can change your pick up time as needed. They check flights so they know if your plane is late. Friendly service and appreciate if you know a little Spanish. Cant really get much better

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

Picked us up from the Cancun airport right on time, with a sign right outside the exit. Also picked…read moreus up from the hotel back to the airport right on time.

Booking with Cheap transfers was easy and reasonable. I called the number on the site after having…read moresome issues trying to book on my iPhone. I expected to get a voicemail being that it was after 6 on a Sunday, but the representative was able to make my reservation with in a few minutes and emailed details and a PayPal invoice shortly after. The airport pick up transfer was there with our names on a small white dry erase board, he greeted us and walked us down to a parking spot then radioed the SUV which arrived within 5 minutes and the pick up was just as smooth. When I booked I relied on trip advisor reviews and they were 100% correct, this company is cheaper than all the rest, but there is no catch. I will book them and recommend for future trips to Cancun.

Terrible service, poor communication, and very misleading. We bought a golf package for two. We…read moreasked if we had to pay extra for equipment such as clubs, and they said "no, it is included." It wasn't included. $250 just to be drove to and from the course, greens fees and golf cart rental. The clubs were an extra $120. This was for two people. We asked the reps the next day and all they could say was no, even after pointing out their stupid misleading brochure.

My friend and I were traveling to Punta Cana and booked round-trip transportation in advance…read morespecifically for safety and convenience, since we were two young women traveling internationally alone. When it was time to leave the resort, our transportation was scheduled for a 12:00 PM pickup. After waiting about 10 minutes and noticing none of the drivers were calling our names, we reached out to the staff for assistance. That's when we were informed that our names were not listed for the 12:00 PM pickup time. After finally getting in contact with customer service, we were told that our car had actually arrived at 11:00 AM. However, we never received any notification, email, call, or message that our pickup time had been changed. The customer service agent simply told us there was nothing they could do and suggested we book a taxi instead. This situation was extremely frustrating and stressful, especially considering we intentionally booked group transportation for safety reasons while traveling abroad

Erick Herrera our greeter was super nice. He was very helpful and let us know what are ride would…read morebe like and everything we needed. He explained everything to us also of when we would be picked up at the hotel on our way back. Juan Pablo Fragoso our driver was super friendly. He was a very safe driver and did not go to fast or weaved as he drove. He chatted with us when we asked questions but he did not talk to much. Our driver from the hotel to the airport on our way back home was also friendly but he was not as talkative. He arrived early to the hotel to pick us up and we were ready to go. He was also a very good driver and got us to the place we needed to be timely.

We utilized Kalido Travel for 3 different legs of our trip and all 3 instances, the driver arrived…read moreearly and we left right on time. The vehicles are large, clean, spacious. The drivers are prompt, professional, and good at driving. Highly recommended!

It's important to have reliable transportation from the airport that you know will be there when…read moreyou step out of the doors. Carm is that company. We use their services whenever we need a ride to the ferry terminal or a private Marina, or a hotel. You can trust them. They are flexible and reasonably priced. The communication/ customer service is great. And you can prepurchase drinks for the ride, and ferry tickets, too... it doesn't get any better than that IMO.

Extremely affordable and communicative throughout every step along the way…read more We booked a round trip airport transfer to/from Playa del Carmen for group of 4; only costed us $139. Easy to book and pay via credit card online which is a huge plus, since I detest having to bring large wads of cash when traveling. On arrival day I received a text message indicating where they were waiting for me. When we got out to the exit after finishing up customs, we saw our CARM holding a sign with my name on it. We walked to him and he quickly message the driver to let him know we've arrived. The CARM rep then graciously offered to help carry our luggage and brought us to the van where our van was at. The ride to Playa was smooth. A/C on full blast which was so wonderful. Similarly getting picked up from the resort back to airport was hassle free. Highly recommend.

Very disappointing experience. Bus was uncomfortable, smelly and A/C turned off during the tour…read more Didn't spend enough time in Chichen Itza and Valladolid. Spend your money elsewhere. !! Warning !! Do not book your tours at those Xcaret booths. You will end up with this company and they won't tell you until the night before.

If you do not speak SPANISH, DO NOT TAKE THIS TOUR! It was…read more$85.00 to Chichen Itza, Cenote and Valladoid. They picked us up at the RIU Cancun with a van and took us to a warehouse and made us wait for 45 minutes. Then put us in an older tour bus and spoke zero English to us. Although 1/3 of the bus only spoke English. We kept asking him to tell us what was happening in English, but he couldn't. We spent too much time at the other two places and not enough time at Chichen Itza. The tour guide was on his phone on the way back, listening to videos and social media. He was extremely rude. He was also playing his own music from his phone on the blue tooth speaker. The tour guide's name was Alejandro. When they dropped us off he let out a big scream as if too say -he was so happy that we were finally off of the bus. Do not use Dream Tours!