In short, you have to be willing to act as a full-time property manager if you find yourself living in a unit with multiple issues. The staff neither respond nor show any concern for your well-being. I say this with complete seriousness.I've spent an excessive amount of time following up on maintenance requests, from an A/C leak that ran for several weeks and spread to another level, to something as simple as getting the fridge's water filter replaced. Even after informing them that our A/C unit lacks a ground wire, which is required for the water heater, no one has been sent to fix the issue. It's been weeks. We paid for a building inspection out of our own pocket, which uncovered this and several other problems I won't even get into here. These are just a few of the reasons we're deeply dissatisfied. Not just with their performance, but with the complete lack of human empathy shown. When your home is falling apart and your concerns are ignored during already difficult times, it's demoralizing. It shakes your faith in basic decency. ^ this is my original Google review to PRG. To anyone reading this who might care: please take your mental and physical health into serious consideration when choosing where to live. I was able to move thanks to the RLTO but had absolutely no help or care from management. Stephanie Soto is rude and unprofessional. I would even mysteriously be logged out of my tenant portal when making a request and it would say my password was incorrect it. If this has happened to you, you are not alone. I posted this on Google and the owner actively attempted to get my review removed and I believe in transparency. *There were no disagreements on the repairs. The repairs were set to be made and the company failed to complete the repairs in the required timeline for Chicago's RLTO. I waited months for them to fix it. Then, gave them their legal 14 day notice and they still were incompetent. The owner of this company never respected my privacy once, he posted my previous address on google. He even emailed me after I posted here even though I and the person I use to live with have specifically requested he not reach out to us. We made this request after his numerous attempts at using my partner's personal numbers to ask us to review my Google review even though he was directed to contact me himself numerous times. This is the most disgusting rental management company I have ever seen. I hope he never does contact me again as it's genuinely uncomfortable and Stephanie Soto is reprimanded for her horrible professionalism that I see continues to be an issue. read more

PRG Property Management - Property Management Near Me - Chicago, Illinois

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PRG took over management of my apartment building about five months ago. The prior managers were ok, so I didn't see any particular need for a change, but they did. So far PRG has been ok. No major problems, minor maintenance issues taken care of, building still kept clean, quick to respond. The only problem was that they badly screwed up the instructions for us to sign into their online tenant portal. Their response was equally wrong. I eventually figured it out. In this age of computer tech that should not have been an issue. read more

I had an extremely unprofessional experience with a staff member named Stephanie Soto. She was rude, dismissive, and spoke with an unnecessary attitude during our interaction. Rather than listening or attempting to help, she cut me off and made me feel like my concerns were an inconvenience. Good customer service requires basic courtesy and professionalism, neither of which were demonstrated. This interaction left a very poor impression of the management company as a whole. I hope management addresses how tenants are spoken to, because no one should be treated this way when seeking assistance. read more

Property Management is a tough business to be in. Having experienced very very bad property management and several lukewarm property managers I would say PRG is the best in a tough industry. I work with Casey on two properties I own at and his dedication to the job and customer satisfaction is an incredible plus. Not to mention Austin and his team are responsive to concerns that are larger then just one property. I also appreciate that property managers who aren't cutting it are transitioned out, as PRG has a laser focus on customer service. Juggling owners, HOAs, and vendors in this city is a minefield and PRG does a great job of it. read more

I worked with this company for several years. They managed 4 units for me. The company charged for things that didn't exist - both real items and services that were never rendered. They would claim it was too difficult to get competitive bids - roof work for instance, their inside handyman wanted to charge me 3.5K to patch a leak. I had to arrange a visit from an actual roofer on my own time - the charge was $900 for a perfect job. Charges for cleaning - when no cleaning was done - imaginary sets of keys. I called them on all of this and they defended their mistakes, attempts to rip me off and dereliction of duty. I've been with another company for 1 month and they have addressed half a dozen things that PRG had missed. Sloppy, Untrustworthy, Liars. read more

My husband and I own a few properties throughout the US and we use PRG to manage our property in Chicago. All I can say is, I am so grateful to have these guys on our team. Their streamlined operations have greatly diminished the challenges I have faced with other property management companies which in turn has enhanced the profitability of our property. I strongly endorse their services for anyone in search of excellent property management. You guys are the best! read more

If I could give a zero I would. They are AWFUL. The "24 hour maintainance" service is not at all useful. They have a phone number that just routes back to PRG which isn't open so nothing, not even emergency requests, get handled unless it's within business hours. PRG is an insane waste of ANY amount of money. Update: Just received a call from Austin (see below response) who's customer service leaves A LOT to be desired. He was nice for the first few minutes then got very agitated and began speaking to me as though I was a child and arguing with me. I would NOT recommend anything about this company. He's extremely rude considering he's in a customer service industry and the level of service from the company as a whole is VERY LOW...the company is AWFUL. DO NOT HIRE! read more

Jennifer Tinucci and PRG Management are incredibly slow at responding to even the smallest request. For every request, we must follow up with them several times. Not only slow, they show no concern for safety of the residents of their buildings. In the year that we have been living in one of their units, we have gone without properly working AC May-July, we have had window treatments fall from the celling and almost hit our newborn son. This window treatment had been reported as faulty several times in the many months leading up to the incident. This has become a dangerous situation, due their lack of response and follow through. I have tried several times to reach out to management (Jennifer's Supervisor) within PRG to address these concerns but I cannot get a response. Either through Jennifer not allowing the message to go through or the Supervisor being unconcerned with the request to escalate these issues. If you are looking to rent and the management company is PRG - I recommend looking elsewhere. If you are a owner and looking for a company to manage your property - again I recommend looking elsewhere. read more

I'd like to make a correction to the previous review under Client A. made 20 days ago. The first management company that managed the same two multis stabilized them in 2018 in one season for 26k making all necessary repairs to the interior & exterior that were flagged in the home inspection reports when investing in them... there were HVAC, plumbing, electrical, roof, masonry, detailing, finishes, floors, window treatments and appliances that were installed in the two multis from a far rawer condition than when PRG/Two Blue Management began managing (i.e. PRG was charging 1500 to haul out trash when I found GotJunk to do it for 320). They remitted 52k+ of that profit to the Client Account that first year after fully rehabbing and stabilizing the properties with steady income and no arrears thereafter. That is an over 50% return of profit the first year of stabilization and management that would net closer to 75% of profit or 78k in Net Income if the properties were already fully stabilized. PRG's record is 118k+ credits from income and 30k in contributions in 1y flowing SOLELY into PRG/Two Blue Management's pockets without even the 2k reserves returned upon contract cancellation on May 29, 2023. PRG/Two Blue also still refuse to provide all invoices & receipts for projects in the 000's and there has also been a doubling of the arrears by "management" cancellation date. PRG/Two Blue Management also continuously gaslight the receipts and invoices are on the Client Portal though after going through the menus multiple times, never found them there! I apologize for the discrepancy as was also managing two other accounts and was flustered by PRG's ignoring of communications (text, emails and calls) for months and wrote the review in a hurry. There was not enough remitted by PRG/Two Blue Management throughout the 1y of management with them to even pay for the mortgage and insurance that forced the properties into forbearance for the first time! read more

PRG Management (formerly Two Blue Management) is one of the worst property management companies in Chicago. I used them to manage two buildings I owned in Chicago, and they underdelivered / mismanaged my buildings over and over and over again. They always had some kind of excuse, but never actually took accountability for their actions (or inactions). Nor did they do anything to make it right when they screwed up (which was extremely frequent). A few examples: Left multiple rental units empty for months. When I asked why they hadn't been rented I was told the property manager never listed the units for rent. Cost me thousands of dollars of lost building revenue that I can never get back. Tried to "make me feel better" by firing the property manager, only to put another equally incompetent one in place. Was not proactive at all about getting my units leased. Rather than dropping the rent / checking in with me, they just didn't do anything. Told me it was "lack of interest" as to why they weren't getting rented out. I listed them myself and got 15+ showings scheduled within 48 hours... Didn't coordinate with me on expensive projects at all- paid $3k for turnover on a small 1 bed 1 bath unit... Constant accounting & billing screw ups (overcharging on rental commission, not paying utility bills etc) Ignored and did not respond to tenant inquiries. It got to the point where tenants had to reach out to me (the owner) directly to get involved. The whole point of a management company is to take the day-to-day stuff off my plate, but instead I had to exert considerable effort "managing" the management company... Hard to believe I paid them 6% of my building income to do such a bad job. Ignored and did not respond to owner inquiries... Me, the owner of the property, didn't get responses for multiple days, and not even after emailing the property manager repeatedly about the same issues. I saw a few reviews on Google referencing Erin- I was fortunate to work with her for a few months (before they fired her). She was great at her job, responsive, and seemed to genuinely care about the experience that both owners and tenants were having. If PRG had more people like her maybe they wouldn't be so terrible. In general, whether you own, rent, or are looking to sell a property, I would avoid anything related to Pearson Realty Group, PRG Management or Two Blue. It would be one thing if they knew they were doing a bad job, constantly acknowledged their mistakes, and worked to improve things. But their approach is just to blame the problems on one employee, apologize, and fire that person. They never make things right financially, nor do they seem to try and correct the underlying issues, which is why the same problems pop up again and again. If you've read this far- avoid avoid avoid. Edit: The fun continues, even after I left them and found a new management company. The attached email is from two months later, my new management company trying to clean up the mess that PRG left read more

PRG Property Management - Edit: The fun continues, even after I left them and found a new management company. The attached email is from two months later, my new mana - Property Management Near Me - Chicago, Illinois

Best property management services i ever had experienced whit. Jennifer Coppmans always been so helpful. As a business owner i understand how tough Is to deal whit multiple issues at the same time. I recommend PRG widely. read more

Fantastic and easy to work with. Helped resolve a stressful situation while we were away. Highly recommend Austin and his team!

We're in Chicago Illinois February 16 in the middle of a extreme winter storm. And we have no heat in our apartment. We've been begging them to fix the problem since October. These unprofessional slum lords had the nerve to bring us two space heaters that we can't even use because they're electrical setup can't maintain the wattage. every time we plug in a heater the power goes out. It's 37 degrees in here right now and we can't even get to a hotel because of the blizzard. Please never ever rent anything from these crooks read more

PRG Property Management - Indoor temp in my apartment. High of 41 low of 30 - Property Management Near Me - Chicago, Illinois

Great experience moving in and maintenance is super sweet and responsive! The property manager, Michelle, is responsive and is easily accessible for any concerns. read more

Two Blue (who recently re-branded as PRG Management Chicago because of their woeful reputation) are by far the WORST property managers I have EVER had to deal with. I'm normally a very reasonable person, but I am in complete disbelief at just how terrible their service was for me. I honestly struggle to understand how they are still in business based on how they treat property owners, let alone tenants. In short, they do not return phone calls. They rarely return emails (it often takes several reminders and several weeks just to get a basic reply). And they cannot be relied upon to deliver on their promises. They over-promise and under-deliver, and whenever you're given a date for a resolution, generally nothing happens. You follow up with them (and after several emails), you may then get an email giving you yet another date for the same resolution, which is weeks into the future, and this can happen several times before anything is done. Or in some situations, you'll just never be able to get answers from them and they'll basically just ignore any contact from you. I moved elsewhere, and what a breath of fresh air. The service is SO much better. I actually get replies to my emails and answers rather than excuses. Imagine that... read more

Great people to work with. Very responsive and takes care of issues without over paying for services. Easy to reach and they take care of business. read more

This is without a doubt the worst property management company I've ever encountered. If I could give negative stars, I would. I am consistently shocked by their sheer incompetence and lack of response to urgent issues like burst pipes, leaking toilets, heat not working. When our pipes burst and we had to live in a hotel for a few days, I was only reimbursed for half of our hotel stay even though they promised to pay for the whole thing. It is nearly impossible to actually get in touch with anyone and can quickly turn into a full time job just trying to get anything fixed. We will be moving out as soon as our lease is up because I just can't handle interacting with them any more. I will never again live in a property managed by Two Blue and I would highly encourage anyone considering it to look elsewhere for a place to live. It's simply not worth the stress. read more

Two Blue changed it's name to PRG Property Management (maybe because all the reviews are bad). I have had the worst experience with this management company. Property manager refused to provide basic information, provided false information, and was untruthful. He refused to provide contact information for his manager and told me I was not allowed to call the office. I called the office numerous times. Receptionist refused to let me talk to anyone. They would only take messages. No one ever called back. I finally got a hold of the owner because I made a negative review of the company's customer service. The owner asked me to take the review down and showed little concern for the behavior of the property manager or the lack of customer service in the office. I was only able to get in touch with the owner because I made a negative review online. Immediately, he responded. Avoid this organization. No customer service. Bad behavior is rewarded and goes unchecked. read more

This rental company is a scam. I left a message twice to view apartments. No one gets back to you about leasing an apartment and suddenly I've started getting spam scam phone calls. Steer clear of this 'management' company. read more

Very thorough in taking care of the property. Great customer service - done quickly to take care of reported problem.

Great services, great response times, great people! Would definitely use PRG for my next rental and would suggest to any one!

No shoveling! Walkway was extremely slippery like ice rink! There's a pool of standing water inside the door. Calls went into voicemail and were not returned. Very dangerous. Still waiting for any response. Awful! read more

As owners and board members of a condo building, we have been working with Michelle Simmons the past year to manage our building. We switched to PRG after complications with the prior management company and we have been satisfied since because of Michelle! We've been through odd scenarios and have leaned on Michelle's expertise for advice while addressing issues throughout the building and association. Michelle's positive demeanor makes working with PRG incredibly easy. Furthermore, her professionalism continues to reflect through the external contractors and everyday communication to tie up loose ends of long lasting issues. We couldn't be happier with Michelle and PRG! read more

I was referred to PRG by a friend to manage my property. So far PRG has gone above & beyond to make sure that I don't have to worry about rent collection, maintenance, etc. Would definitely recommend this management company. read more

I've lived with PRG Management for over a year now and I have no complaints. Their tenant portal is easy to access and my property manager, Erin, is always on top of any request I put in. They take great care of my building and I'm happy I just decided to renew for another year with them. Erin really cares about her tenants and is always there when I have a question. I'm very happy to have a landlord that cares about their tenant's needs. read more

Within three days of Two Blue taking over our building our heat shut off overnight. Even though we hadn't had all the proper introduction yet, we filed a maintence report and got almost immediate response. It was fixed that evening with no delay! Also- so far I have talked with three staff/affiliated maintence personnel and all have been friendly and attentive! read more

Two Blue Management is a great Management Company the property Manager Erin Gibson was Very professional and very prompt with any issue that I Had would highly recommend living in any of they properties read more

This complex was great with the winter property maintenance before the new owners bought it. Anytime it snowed the steps/sidewalks were always shoveled and parking lot was always plowed. They would even come and ring peoples doorbells to move their cars to the other side of the parking lot while they plowed and shoveled the parking spaces. They would leave buckets of salt in the front doorways in case it were to get icy and you could throw some salt down on the steps. With the new owners, the parking lot gets a quick half ass push through and it is usually about 2-3 days after the snow. Because of the half ass job that is done there ends up being large iced packed potholes from the snow that you are trying to avoid when coming or going. It is scary to walk through the parking lot for fear of falling. It has already snowed heavily 3-4 times and the end result is always the same. The apartments are nice and the people at the property management are nice but the service level is very minimal when it comes to grounds maintenance during the winter. Maybe they will take better action when there is a lawsuit from someone falling on the outside steps from not being shoveled or salted. It is very clear now that this is just an investment for them! Apartments at 312-316 Warwick Ave, Westmont, IL 60559 read more