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    PreVision Plumbing

    5.0 (1 review)
    Closed Closed

    Services - PreVision Plumbing

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Plumbing inspection

    4 More Services

    Plumbing installation or replacement

    Plumbing repair

    Water heater installation

    Water heater repair

    PreVision Plumbing Photos

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    3 years ago

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    Basin Refrigeration

    Basin Refrigeration

    (9 reviews)

    I called and requested an appointment to have someone diagnose my heat pump and find out why I had…read moreno air conditioning. An appointment was set for Friday March 28th, between 12 noon and 2pm. I was told the technician would call when they were on their way. We were home all day on Friday, expecting someone to show up for the service call. At 2:15 pm, when no one showed up, and we did not receive a phone call, I called Basin Refrigeration and the lady told me the technician probably got hung up on another call. I told her that the technician should have at least called to let us know. She checked with the technician and then told me he would be at our house within an hour. I informed her that if he did not show up within an hour, I wanted to cancel the service call. About 5 minutes later I received a call from a different lady at Basin Refrigeration, and she told me the only time they could guarantee that a technician would be at my house is if I booked for the first thing in the am! She then asked me if I wanted to cancel the service call, since they could not guarantee the technician would make it to my house today, the same day as the service call was scheduled. I cancelled the service call. Told her that if the service call was set up for Noon-2pm and I wasn't home when they showed up, they would be upset and mark me down as a "no show". I would not, under any circumstances recommend this company for any air conditioning, heating, plumbing or otherwise.

    Can I give negative stars? Basin doesn't care about the little guy AT ALL. I called Basin for…read morerough-in help (new construction) back in 2021. Despite my plea, they were "too busy" and made it clear they wouldn't help w my new construction. Two years later I practically BEGGED Basin to help with a mini-split AC installation and again I was shut down by the receptionist (who might be named Cruella I'm not sure ). "Could I speak with the owner?" Was my plea but I doubt my problem ever reached his desk. Basin is a very large company and they may have gotten large by doing the small things right and caring for us lonely homeowners but NOT ANY MORE. If you want caring, "community-driven" help from people who care - this is NOT Basin's model. GO SOMEWHERE ELSE.

    PreVision Plumbing - plumbing - Updated May 2026

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