Our daughter attended this daycare for only two days, and what happened during that short time left…read moreus shocked, angry, and heartbroken.
On her very first day, she came home with wet underwear. We tried to give the benefit of the doubt and assumed it might have been an adjustment issue since she was new. But on her second day, she came home soiled with both urine and feces, and when we cleaned her up, we discovered that her skin was raw, red, and broken -- front, back, and between her private parts. This was a severe rash, the kind that happens only when a child has been left sitting in wet or dirty clothing for a long period of time. No child develops skin that damaged from a single brief accident or if they had been properly checked and cleaned.
We immediately emailed the center director on Friday evening to report this serious issue, but no one ever responded. The center was closed Monday and Tuesday, but on Tuesday morning my husband went in person to speak with the director. She admitted she hadn't even checked her emails yet. He explained everything and asked for a refund, as we could not possibly send our child back after what happened. She said she would speak with corporate and call us back.
Later that day, we received a call from a corporate representative in California. She completely dodged the issue and refused to acknowledge what happened. She kept repeating the same line -- that our child was "checked throughout the day." I calmly told her that if our child was checked and cared for properly, there's no way she would come home with her skin raw and damaged like that. Instead of addressing that point, she just kept repeating the same scripted response and acted as if the rash didn't exist.
When I asked for escalation, she refused, claiming there was no one above her to speak with. She also said their "policy" required a 30-day withdrawal notice -- meaning we would not get a refund -- completely ignoring that we were withdrawing because of neglect and harm to our child. When I tried again to explain how serious this was, she became defensive and hung up on me.
We trusted this center with our child's safety, hygiene, and care. They failed completely. Then, instead of showing concern or accountability, they deflected, denied, and dismissed what happened. Our daughter came home hurt and in pain -- and all we got from corporate was denial and a refusal to even acknowledge reality.
If you are a parent considering this daycare, please think carefully. The lack of care, communication, and accountability we experienced is unacceptable. A daycare should be a safe, nurturing place -- not somewhere a child ends up in pain and parents are gaslighted when they speak up.
