Billie was amazing and so much fun to talk to! Time flew by as we talked. I got a facial for…read morereturning clients and feel brand new. Definitely go see Billie for your facial needs! She's great to work with! (:

My first visit to this Sparks spa. It is at the intersection of York and Pyramid and easy to…read morelocate. I arrived a little early as it was my first visit and I was immediately greeted by a very nice lady and offered a drink. She also messaged Sarah to let her know that I had arrived. It is a very cute location with several different services. Sarah is a very sweet, kind, knowledgeable young woman. I had never had this service before so I didn't know what to expect but Sarah put me immediately at ease and explained the procedure and when I was ready, we began. She has a very gentle touch and I was very comfortable throughout as she explained everything that she was doing. I find this location lovely and the people are extremely kind and I will be returning next month for another appointment. I highly recommend them to anyone looking for spa services as there are several different services available.

100% recommend. Envy Skin Studio is the best. She does an amazing job and I really look forward to…read moremy appointments because she is so nice!

This is an excellent salon and wonderful service. Fantastic staff. Always smiling and always makes…read moreyou feel welcome. I have moved out of state and I will miss this amazing salon.

My first facial with Sylvia was fantastic! Her room is serene and comfortable, with an extremely…read morecozy service bed and blankets. It's very clear she listens to you, wants you to have a great service, and is very attentive to your comfortability. Her intake form asks whether or not you've dealt with claustrophobia, which is something I do deal with but have never had a service provider ask about or consider. Due to this, she was very mindful of whether or not certain things would be overstimulating and I honestly appreciated this most of all. It speaks to her accessibility for all populations who are trying to engage in self care, even though those services aren't always 100% comfortable for us. Additionally, she utilized breath work, meditation, and energy work during the service which made it feel unique and dual purpose. I loved the spiritual based practice. I also appreciated the extra touches, such as a care package upon leaving and emphasis on continuing care post facial. She also uses incredibly reputable skincare brands. In short, I think that anyone who needs extra love, care, and sensitivity would love a facial from her.

This was my first facial and first energy healing. She was so sweet and welcoming. Everything she…read moredid was so calming and comfortable. She was so intentional with every single step of the process and I could feel how much care she put into everything. She had affirmation cards and goodie bags for me too! I highly recommend seeing her for your next facial if you'd love a more unique and personal experience.

I really enjoyed my facial with Erica, today. She's very friendly with a calm, gentle way about…read moreherself. The room I was in had a relaxing atmosphere and soothing music. She has a form you fill out before your appointment which helps her know you a little and personalize your facial. She was truly interested in my particular needs. I appreciated that. My face felt so good when she was done. I highly recommend her.

Erica is just fabulous! She is so very responsible, and got back to me much faster than I expected…read morewhen I sent a message through Yelp. Scheduling appointments is very easy, and she is fast to answer any questions you might have. It was definitely a sign of the good things to come. Her space is just immaculate, very nicely appointed, and your immediately put at ease as soon as you walk in the room. I think she offers excellent services at very competitive prices. I was so pleased walking out, and I will definitely be returning. My son will be seeing her this week as well, and I have very high hopes for his experience. I highly recommend Erica for any of her services. She's just a wonderful lady and gives a great facial!

Emily is awesome! She's friendly, helpful, honest, and fair! I've made Bella Grey Med Spa my go-to…read moreplace and so grateful to Emily and her staff for making me feel welcome and taking such good care of me during each visit!

It pains me to write this, but here you go..... and a bit long…read more Bella Grey Medical Spa! If you do AI on what a Medical Spa is, this is the definition: A medical spa, or med spa, is a hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments performed by licensed medical professionals, such as physicians, nurses, or physician assistants. 'These services are supervised by a physician' and go beyond traditional spa services by utilizing advanced technology for a range of non-surgical aesthetic and rejuvenation procedures like laser treatments, chemical peels, and injectables. So my first question/concern/issue is that 'these services are supervised by a physician'. This is most definitely not a Med Spa that is supervised by a Physician. Emily's credentials are MSN, APRN, FNP-BC. Clearly not MD, DO, anything that would indicate Physician supervised. So, IDK? What do you think? So let's move on to that it is a 'hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments'. I dare that you to go here and think that any treatment you have feels relaxing. Like wow, Emily, the owner does not give off a relaxing vibe at all. In and out in 15 - 20 minutes. Please tell me, absolutely not that. Relaxing? Definitely not. And let's move on to my last treatment. $10/unit botox special! Wow, she absolutely over injected my forehead, I had welts and had a Botox headache for 3 days. Have never had that in all the times that I have had Botox (30 years+). And the IPLs I have had are joke. It's just zap, zap, zap - I think 3 minutes? Others that I have had provided numbing cream before and gave 2 - 3 passes. I bought a 6 IPL package, did 4 - what a mistake. So I am 65, not that that matters - but for 30+ years I have been doing Botox, IPLs, Sculptra, Fillers, had a Face Lift, Eye Lift - you name it, I have done it. Am I vain? Absolutely! (just wait until you're 65, ha!) So, Emily will come back and say that I am the worst patient, that I asked a question over the phone if I could do an IPL and Botox on the same day. She will say that I was argumentative, that I yelled at here (I absolutely did not). She will say a lot of things.... but IMHO - take your time with your patients, just saying. I would also like to add that I have been in Healthcare for my entire career. 45+ years. This is not a place I would recommend or refer to friends. Clearly there are a lot of options in Reno, in town, find someone that is compassionate, understanding of your needs and takes time to give you what you need/want. Obviously you are paying out of pocket - so yeah, do your research! Now reading Emily's response, these are now my words/my response: I was never rude, I did not yell at her, I was most definitely not slurring, omg! I just asked a question on the phone. Could I do Botox and an IPL same - she responded and I booked my appointment for an IPL and Botox. That clearly did not go so well. She wants to keep on with the banter, make me look bad (why would you do that to a patient) I'm good and I know that I would never go back to her! So any of you that are in your 50s/60s as I am - I don't think Emily is the right person for you, I think she's early/mid 40s-ish?..... Look for someone that understands you, your age, takes their time with you. And this is an interesting response, right? 'Again, please stop. I have several witnesses to your belligerent phone calls where you are incredibly rude, slurring your words, and asked to no longer be a patient here. Please stop.' Oh my goodness! Please get over yourself! Yup, please provide those several witnesses, really? Honestly, who would say that? I will say the same to EMILY! You are a Healthcare Provider that is not compassionate, completely Rude, completely and truly all about you. So yeah, Please stop! Yowza! At the end of the Day, why would you want to go to a Provider that feels like they need to blast their patients? Emily is self absorbed/all about herself. So done!

I have received Sculptra from Bailey twice. She's fantastic! She's very knowledgeable, and takes…read moreher time with this procedure. So excited to see results! Everyone is very professional, and friendly. The spa is very welcoming and serene. I love the infused water they provide too! Highly recommend this top of the line med spa!

I've been to their sister spa, Refuge Spa, in the Renaissance hotel downtown and was very excited…read moreto try Dolce Vita!! it's a very modern space with beautiful views. I think the landscape is probably my favorite part. They don't have manicure/pedicures like other spas, but offer med spa treatments, which is nice if you're into that! I got a diamond glow facial and my Estetician was very nice and professional. I would say this has a little bit less amenities than the casino spas and the critique I have is there's only two showers for the women's locker room so I ended up waiting a bit to get in ready

My experience with the place has been so-so. Sarah Guittierez, the initial PA who I spoke with was…read moregreat and she was very thorough in her check up with me and in her answers. Dr. Staidle was also very personable and friendly, however, I would be careful with the results of any sort of surgery he does on you and the follow up. I had a lipoma and also a ruptured cyst removed last year, lipoma on my sternum and the cyst on the side of my neck. Prior to both surgeries, I asked for healing time, what the scar will look like, how long, treatment time, etc. I was assured that the scars would eventually decrease over time. After the surgery, it was unfortunately the same experience as many others, had another tech come in to take a picture both times and show it to the doctor who signed off on both and said they looked great. I fortunately got another meeting with Dr. Staidle after my sternum surgery because a piece of the stitching was stuck in my wound that was not taken out initially and was causing an irritation and healing issue. Obviously there is no guarantee that a scar will look exactly like is promised, but when your scar is looking like Frankenstein after almost a year with no sign of additional improvement, that's not what was promised. I am disappointed by the results and am kicking myself that I didn't go to an actual surgeon who could have done it and made it look much cleaner. Just be aware of the process from the initial surgery, the follow up, and then the end result. Prepare yourself for what your results will actually look like.

After care is not as expected after having your nose chopped up. Never saw the doctor in person…read moreagain. The techs were in charge and only took photos.

Highly recommend Andrea for hair and color, I've been going to her for years and would recommend…read moreher to anyone. She's always very sweet and will take good care of your hair. I can't say i like getting my eyebrows waxed but she lines them up perfectly every time!

Had my first brow appointment with Darcy. She was running about 25 minutes behind but I later…read morelearned that she accidentally took her appointment that was supposed to be after mine but the gal came early. Totally understandable. Mistakes happen. Darcy is super nice and friendly. She did a great job on my brows. She was also totally understanding on any frustration that I had about waiting so long for the appointment. But I'm sure glad I waited and I'm glad that I found this salon. They offer so many services. It's like a one stop shop. Decorating very cute and comfortable. I really like this gal and look forward to future appointments with her.

Love love love my hair has never looked healthier! The service is amazing everyone is so friendly…read moreand welcoming. Beau is incredible does amazing work! Best hair stylist I have had in a long time. The vibe is so fun and friendly and welcoming. Definitely found my salon and stylist I will be going to from here on out. Definitely give this salon and the staff here a shot there incredible.

Service, attentiveness, quality, and vibe! Experienced stylist!! Highly recommend Sara I'll be…read moreback for sure! She went above and beyond

I had an amazing pedi day at the Refuge Spa! My nail tech, Alison, was incredible and helped make…read moremy "me" day that much more wonderful! This is now my new go-to for mani/pedis. Can't wait to go back for my next self-care adventure!!

Prior to Christmas I booked a "Pedi Party for Two" for my mom and I. It was described on their…read morewebsite as a: Side-by-side treatment with softening soak and scrub, followed by nail care, trimming, buffing, and gel polish. Includes a bar beverage and a chocolate lava cake. Most of that was true, but I have to admit it was the chocolate lava cake that secured the appointment, because my mom is a chocoholic... and it was the chocolate lava cake that was neither offered, nor received. The staff was lovely and the nail technicians were competent, but the overall vibe was lacking. If there was music on, it was too low to hear. The central view was of a wall hanging fountain that was dirty and had a power cord hanging over the top of it. We opted out of gel polish, for personal reasons, and were fairly astounded at the slim pickings for regular polish... not even a basic, classic red was available (and that's what we were there for, at Christmastime). Lastly, because there were appointments stacked right behind us, understandably at the time of year, we were dismissed in flip flops. I was surprised there weren't drying lights available to us to wait under until our polish dried, in another area so the pedicure chairs could be evacuated and made ready for the next customers. It felt very slipshod to be walking my 75+yo mom out of the resort, in December, in barefoot and sandals. Because she was cold, she put her shoes on before exiting and messed up her polish. I know this isn't exactly the fault of the nail salon, but had we been given drying options, it wouldn't have happened. I was asked by the spa, afterward, in an automatic text form, to review my experience. I filled out a review, but I exceeded the allotted characters and was only able to address the lack of chocolate, promised in the price of the service, and the shortage of standard color options in the regular polish selections. It's been eleven days since our appointments, I understand Christmas happened between then and now and took that into account, but I have been surprised that no one reached out to address my dissatisfaction in the pricey package. Had I been contacted by the spa to simply acknowledge my concerns, I would have kept my review private.