I hired this "company" to repair and replace our sewer lines in our home. Upon first meeting John…read morehe seemed very professional but that was very short lived. John gave me a quote and assured me the job would be completed the next day. That was far from the truth. I paid his deposit of $2,217.00 that day. He did arrive with a tractor the following morning and I informed him that we had an irrigation system. He said not to worry that he'd repair anything damaged. He proceeded to dig an enormous trench in our yard, disconnected the working plumbing that we did have and left without any communication whatsoever. When I called him that day to ask about it, he told me to have myself and my family use the plumbing as usual and that it would drain into the trench that they would cover the next day. This was completely unacceptable and unsanitary! I took matters in my own hands and plumbed in one side of our home temporarily to get us through the night after we discovered that he also had broke the water line to my shop in the backyard so we weren't able to use that bathroom either! He did in fact come back the next day but only to dig some more and return the tractor to the rental company. I asked about the irrigation and he said that he wouldn't be able to repair that but, if I knew someone that could, to have them come out, which we did. Via phone text because he said he wasn't able to make it back out and his phone wasn't working , John told our landscaper to give him the bill and if it were too expensive he'd file it on his insurance. After my landscaper and his crew spent several ours trying to locate and repair all the wiring and plumbing the landscaper said that the damage was to severe to repair and would be cheaper to replace the system. John, told him and I to give him a quote and he'd move forward with an insurance claim. During this time we still had no plumbing and no plumber on site even though he assured us it would be done. That was the last time myself or my landscaper has heard from him. He will not answer our calls or texts. The damages that he caused to our plumbing, irrigation and yard combined has been quoted to us from other companies for $25,800!!!! I once again reached out to him both by phone call and text with no response. I sent a text stating that I would file a dispute with my credit card for the deposit and that this would be the best way for both us as we would walk our separate ways. Again, no response! Today I received a call from my credit card company stating the John is attempting to submit documentation of his costs. I responded with all of this information and they agreed that he should not be paid but would reach out again and allow another 30 days for his response. The attempt that I originally tried to patch the plumbing temporarily only lasted for about three days (I'm not a plumber) before it started backing up into our house. My family and I went without plumbing for three weeks while the other company worked to not only correct everything that John did wrong, but correct and repair the original issue. If John does not release the dispute that he has made with my credit card company, my family and I will absolutely address all of this with him in court for not only the deposit but all of the other costs that he has caused to our home and property. We have pictures, videos, other contractors who have volunteered to testify as they were working on our property at the same time and witnessed this all happen, our landscaper, as well as the new plumbers we hired along with formal quotes to repair the damages he did to back up all of these claims. In no way would we ever recommend this guy! I would STRONGLY recommend to anyone considering him, to Google his name and phone number. You will see that he has multiple business names with numerous negative reviews! I wish that I would have before hiring him originally. Don't get burned!!!

quick response, knowledgeable and friendly people, at a great price! We had a leak on our outside…read morefaucet and everyone else wanted to cut a hole in the wall to replace the entire line. They were able to work with us to replace just the "guts" and stop the leak ad a fraction of the price quoted by other guys! Will definitely use again!

I have used this company at my home and my place of Worship. Timely and thorough is how I would…read moredescribe their workmanship. Call this company and then refer them to a friend

We had real problems with both toilets plugged up. They came on a Sunday and cleaned our grinder…read more This saved us the cost of a new grinder. We highly recommend Coastal Plumbing.

I used this company to install a water heater.. they were contracted through Home Depot. They…read morescheduled it quite quickly but then the plumber couldn't find the water cutoff. In the plumber's defense, the tenants had not maintained the yard well and the meter... tho obvious to me as I had lived there, wasn't obvious to him. He did find it and continued the work. After the install.. all seemed to be going well. The old water heater was on a crummy, rotting piece of wood and they stuck the new one on top of it. I called to their business three different times on three different days and did get a callback eventually. They have agreed to come out and make things right, which makes me a happier customer. I was concerned, initially, about service after the sale but they have come through to make things good. The communications problem did give me pause but it happens. I have actually contracted with them to do another job for me.

I called at 0915, we were desperately needing to be able to use our water but couldn't due to the…read moremain house drain being clogged. Ms. Iris had the technician, Doug out at the house quickly and fixed our problem in less than 2 hours of my call. Doug was an expert and saved me time and money, I thought I might have a tree root issue and needed a camera. He was able to tell by the line that a tree wasn't the problem. I am so relieved that we called them and used their service. I'm a super grateful and now a huge fan of their business and will be using them for an additional running of some water pipes for our house, they were absolutely phenomenal! Thank you so very much!

Fantastic job! Connor arrived around 10:30 AM and had my new kitchen faucet installed before noon…read more Along the way he gave me some honest advice about the plumbing under the sink. Every bit of the service worth the money.

I recently had a slab leak, my gut wrenched when I discovered this. I am a Industrial electrician…read moreand generally do most of my own home repairs however a slab leak was outside of the barriers that I could do I lacked the tools and equipment needed to discover the leaks location and a jack hammer. So I made the dreaded call to Ellison plumbing for solutions. They referred a leak detection team found and repaired the leak. This mind you is not a inexpensive repair however it was fair and reasonable and the work performed professionally. I highly recommend them for service.

My elderly mother had a leak coming from underneath her garage slab. Blake was one of the first…read morepeople I spoke with, who recommended getting a leak detection company out first, to find exactly where the leak was coming from, so that we could avoid having to bust up all of the concrete looking for it. Once the leak was finally found (that's a whole other story, and was NOT the fault of Ellison Plumbing), Blake's guys replaced the busted pipe and poured concrete back over the holes in a timely manner. Both gentlemen (I can't remember their names) were friendly, professional and efficient! After getting quotes from a handful of companies, as well as looking over reviews of all companies, I'm so glad we chose Ellison Plumbing! Not only do they have outstanding customer service, they won't break the bank like a lot of other places. We will definitely recommend Ellison Plumbing every chance we get, and will absolutely use them again if we have other plumbing issues.

Had a busted clean out. Jeff came out from Satsuma up to Bay Minette to resolve our issues…read more Great person did the job and asked me to inspect the job after he got done.

They are very professional and have excellent customer service. They fixed my garbage disposal in…read moreless time that I thought it would take! Would recommend them to anyone.

Ethan and Jason were awesome. They handled our plumbing issue quickly and efficiently. I would…read morerecommend them to anyone. Thank you both for taking care of our plumbing needs. Christy Pickering

our hot water heater went out and they came out the same day in terrible weather. Taylor was our…read moretechnician and he was amazing , very personable and helpful. highly recommend .