Date of visit: 8/14/2012…read more Scenario: Our regular dentist while in the middle of working on my daughter's back lower molar, sheared the tooth off under the gum line. They wanted to continue to work on it and create a crown... okay even with insurance that's about $800. Since my daughter's teeth are too big for her mouth, and her wisdom tooth was coming in, I decided to have the tooth pulled and asked them for a referral. When we walked inside, it looked like we stepped back in time to the 70s... you know Back to the Future. But don't let the looks of this place fool you!! These people are really good. So we are there for the initial consult, and I asked the dentist (Female Indian Girl... yes she was HOT!!! and I was having problems concentrating on the topic at hand...LOL) about having the tooth pulled today. She said if I wanted general anesthesia for the tooth it would take about 2 - 4 weeks to set up the apt. I told her a local would be fine (what the heck, it's not my mouth...LOL. okay just kidding, they also offered Nitrous Oxide, ya know, Laughing Gas). In under 10 min, my daughter's offending tooth was a part of history. Prices: Reg Dentist: Visit: $0 (no copay) Crown/Root Canal: $800 Total $800 (still needs teeth pulled to make room for straightening, cosmetic cost not covered) Specialist Oral Surgeon: Copay to pull tooth $10 Nitrous Oxide (Laughing Gas): $125.00 Total $135.00 (extra space, free of charge) So back to stepping back into the 70's. This oral surgeon's office has not gone digital... X-rays are paper copy faxed, real X-rays films, light boards, & not a single computer to type notes on.

I would highly recommend finding a different oral surgeon. I scheduled an appointment to get my…read moreteeth extracted in August. They gave me the run around for about two months before I finally decided to go elsewhere. I was calling them every week for updates and they basically gave me nothing. I was told they'd call me to finally set up the surgery (this was in October two months later) the receptionist never called.

Fabulous dentist and cosmetic work. Uses state of the art equipment. Staff is friendly and…read moreknowledgeable.

Absolutely the best oral surgeon and staff I've visited. Dr. Mandel save my tooth when anther…read morewanted to yank it out! Not only skilled but a kind and gentle man. Rest of the staff is awesome too.

I had a couple of teeth on both sides that had root canals and had been crowned almost 20-years…read moreago, that were failing and all four needed to be pulled. The choice was a bridge on both sides, which I wasn't crazy about on my rear molars, or to venture into world of implants. My dentist didn't offer them and recommended me to a specialist, Dr Mandel. Upon my first visit, Dr Mandel took x-rays, did an examination, and offered a game plan to attack it one side at a time. The one-side needed bone grafts, and he suggested tackling that first, and then onto the other side. However, this doubled the time frame before new crowns could be installed to six-months on that side. We discussed the process, and he thoroughly walked me through the entire procedure, answering my questions, and offering a consultative approach to making sure I was comfortable and had realistic expectations. While I was very nervous about what was involved and how long it would take, the decision was made to have it done right and to move forward with the procedure. Well, almost one year later and now having the new crowns installed, and I can say without a doubt it was a great decision. They look great, feel great, and certainly beat a bridge or dentures. While it was indeed a process, Dr Mandel was a total pro throughout the entire ordeal. He was extremely meticulous in every aspect of the journey, from the first examination, to being unbelievably good at everything around implants. In fact, it went so well, I decided to finally have a cosmetic dental makeover on my entire upper teeth. I ask Dr Mandel for a recommendation, and he sent me to another very professional and talented dentist. When all the 20-year crowns were removed on my top teeth, it became necessary to have two more teeth extracted, and once again it was determined by my dentist that two of my top teeth were gone and it was either a bridge or a couple more implants, so back to Dr Mandel. The difference is this time I had total confidence in Dr Mandel, and as before it went incredibly smooth. In a matter of a couple of hours, he performed two very difficult extractions, and like a mad scientist, placed the two implants. In the meantime, I have a temp on my entire upper teeth and will wait out the next 3-4 months before having the crowns installed so it's all done at the same time and I can get the best match. For anyone who may be scared or nervous about considering having implants vs dentures, bridges, or simply missing a tooth, it's not nearly as scary as it sounds. The key is to see a real pro like Dr Mandel. This dentist is incredible, and his mannerisms and skill make it clear he is truly a maestro at what he does. He instilled confidence every step of the way, performed extremely difficult procedures, and the outcome has become wonderful. In addition to these very important aspects, he was also one heck of a nice guy that literally couldn't have made it more pleasant through it all. I'm very appreciative that I found him to go through this process, and that it actually gave me the motivation and desire to tackle a full dental makeover. I can honestly say I don't think I would have jumped all in without Dr Mandel's encouragement, guidance, and reassurances along the way. If you find you need to have implants, be sure to check out the maestro, Dr Mandel.

I'm stunned by the 1-star review that reflects nothing of what I experienced. The doctor and his…read morestaff are highly professional. Dr. Joseph worked an implant I'd been told had too little bone (he showed me exactly how much bone) and he saved me money referencing me back to my general dentist on another procedure rather than take the money and run. I am returning years later for a second opinion on a possible tooth replacement. While Dr. Joseph is clearly confident--with the skill to back it--he is also friendly, straightforward, and considerate of a patient's concerns. He is not cheap (or extravagant), but if I want a tough job done right, he's the guy.

Referred to Dr Joseph for bone graph work by another denist, within 10-minutes of meeting he was…read morethrowing me out of his office and calling the police. This whole unfortunate encounter was caused by my spontaneous reaction when he jabbed me in the gum. I'm no whimp, but after him jabbed me in the gum I reacted by pulling my head away and saying; "Ouch, what the f@ck?" He asked me to leave and when I questioned the reason for his strange behavior he kept saying; "leave the practice" "I'm calling the police". I've dealt with his alpha-personality type before, while acting nice if you do not allow them to dominate you then they become threatened and want to excert their assumed authority even more. I started taking a video towards the end of this bizarre encounter and you can see that he even tries to involve one of his patients sitting in the waiting room. Found on Youtube [/shorts/pdWLZ2Rsj7g] In my opinion, this is one Unprofessional who needs to see a professional. Greg O - March 01, 2023

First and foremost, I would like to thank Clear Choice for giving me the opportunity to get my…read moreconfidence back. The entire process was, from beginning to end, was above outstanding. I want to thank the following personnel for their professionalism and great customer service: Jen (PEC) - Who explained the entire process with ease Dr. Cho - Who gave me a detailed explanation of the procedure Dr. Rami - Who performed the initial procedure and was available until the last appointment Beth (Front Desk) - Who was, always, available to answers questions Keekee, Ciara, Laura and, Maria (Assistants) - Who were dedicated to giving me the best implants that I couldn't imagine I would like to say, as a USAF Veteran of the Armed Forces, who worked in Medical Treatment Facilities throughout his career, I can say that Clear Choice and their staff are phenomenal. They made me feel welcomed at each and every appointment. Once again, I'm very honored to have been a part of this enormous experience. I would recommend them to anyone who's looking for a "New Smile". Thanks again, Julius Bee Proud Patient of Clear Choice

I had the unfortunate pleasure of having an horrendous customer service experience with Chen &…read moreAssociates and particularly with Chennel Walters their Insurance Coordinator. I had an appointment scheduled for February 6th at 2025 at 8:20 in the morning. I woke up at 7:20am to find a text from Chen and Associates informing me that my appointment would need to be cancelled due to inclement weather causing icing. There was no serious storm just light rain in the forecast and it had been warm and mild the whole week. However, I did not think much of it and happily rescheduled for the following Monday. Unfortunately I developed an ear infection on Sunday and needed to make a urgent care visit for Monday morning. I informed Chen and Associates on Sunday at 4:00pm that I would need to cancel, significantly more notice then they gave me for my prior appointment, which they confirmed. On Thursday morning of that week I received a $50 dollar charge for a missed appointment. I was not pleased about this charge and demanded it be removed and inquired why there was no policy for a $50 credit for patients if Chen and Associates needs to cancel as that would only seem fair. They removed the charge and apologized which I would have been happy to leave it at. However Chennel Walters decided it was their mission to justify charging clients for missed appointments and not having a credit if Chen and Associates cancels. They eloquently, explained that the office had to control for "thoughtless" , they never asked me why I was canceling, cancellations from patients and that Chen and Associates would only cancel for a real reason like inclement weather which she likened to a medical emergency. She also explained that they would never try to overcharge "loyal" clients. I pointed out that the weather that day was not particularly inclement and their reason for cancelling may have also been thoughtless saying: "The inclement weather? It didn't even get below freezing temps at any point below Thursday morning and it was above freezing several hours before my appointment. In fact I'm fairly certain it was raining which Additionally it had been gorgeous all week leading up to the day. But I didn't see the need to assume the worst, I suggest the doctor do the same for people who need to "thoughtlessly" cancel appointments." Obviously left a sentence incomplete, I was at work while trying to respond to Chennel Walters lovely correspondence and made a mistake. However, I think anyone reading this could see that I was pointing out that the weather conditions made improbable justifying a cancellation on their end unlikely. Chennel snarkily informed me she couldn't respond to my statement because it was incomplete before then responding to the statement she said she couldn't respond to by saying that I didn't know the weather where all their staff lived. It was above freezing through the entire state on February 6th and had been in the high to mid 40s the entire week leading up to the appointment. Needless to say I will no longer be a patient at Chen and Associates despite being a "loyal" patient prior. I would highly recommend they use this as a learning moment for Chennel and reconsider if they are the kind of person who should be interacting with clients.

I've never been cancelled by a dental office 3 times in a month for lack of a dental hygienist?…read moreAlso, the person greeting customers and answering phones knows nothing or completely disregards HIPPA as she loudly informed the waiting room full of people listening that I have gingivitis! How embarrassing! Yes, I complained but nothing was done. The dentist who worked on my teeth did a great job though the price was $$$ and completely out of pocket. The dental hygienist who travelled between offices was also very kind and did a fantastic job with the first part of the cleaning. There are some good competent people working at the office but the receptionist needs to learn some manners and more importantly needs to understand about the consequences of violating HIPPA. Also, 3 cancellations in a month is unacceptable.

First of all, the staff is really slow and not very helpful to their customers. The young woman who…read moresits at the front desk is not very knowledgeable about anything. She has to ask the staff that sits in the back for answers. The dental hygienist was nice, but I don't think he was all that experienced at his job. This dental office cares about making money over their patients care. The dental work they wanted me to have done was already done two years ago. A cleaning, yes, I get that one, but another crown and root canal. I don't think so. Stay away from these crooked people because they will take all your insurance and out of pocket money period.

If you are seeking quality care, friendly & relatable staff, impeccable chair-side service, and a…read moreteam that is passionate about their practice and their people then this is the dental team for you! I found Dental Designs of Maryland (White Marsh Location) on Google and I am kicking myself that I haven't been here sooner! For context, I had a pretty gnarly dental experience that kept me away for two years (for shame, I know. Don't judge me), so I had a lot of trepidation going back after so long and after such a terrible experience. From the moment I walked through the door and was greeted by the biggest, brightest smiles, I knew I was in the right place. This office exudes warmth, inclusivity, and care. I was immediately taken into the back (I pre-filled my forms, so no wait time at all), given a tour of the office, and was informed every single step of the way to help me set expectations. Not only was Dr. Santos extremely knowledgable but her and her team were also kind and informative - I knew what was going to happen, what was happening, and what next steps would be each step of the way. I've already convinced my husband to make an appointment too! I have a long journey ahead (wisdom teeth removal, braces, and cleanings) and I couldn't feel more at home with this practice. I trust them completely to take great care of me on this journey to reinvent my smile! I'd give them 100 stars if I could!

So far, I'm impressed! After moving to Baltimore, I needed a new dentist. My search narrowed it…read moredown to 2 and one couldn't see me for months and then wouldn't answer the phone. Dental Designs it is, and I think I chose wisely. The staff was so pleasant when I arrived. I even got a quick tour, which included a peep at their 'molar making machine'. No that's not what it's called, but I don't remember its technical name. It's like a Dental 3D printing machine that makes teeth (an easy description, but in a nutshell). Can you believe that?! Crazy. Dr. Dezwirek and the whole team were on point. Of course, as a new patient I had to take Xrays. When Dr. Dez examined me he had already reviewed my XRays. And when Cindy cleaned my teeth I realized she too had reviewed my XRays. They were all on it. What's that saying, you never get a second chance to leave a first impression; they left a good one.