We had an emergency with my daughter yesterday, we were at the emergency room for a kidney…read moreinfection. We call the office to inform them that she was not up to coming due to just getting out of the hospital. They are going to charge a cancellation fee because we did not inform them 48 hours in advance. I was pissed. Our daughter was sick and how am I supposed to know that we were going to end up at the hospital. I was yelling at them because this was not right. They had charged us every cancellation fee since February because our daughter got sick. Most doctor offices have a 24 hour cancellation policy not 48 hours. One pissed off costumer. I would not recommend this dentist office to anyone.

I was referres here by a current patient. I was able to get an appt very quickly being a new…read morepatient. This office and the staff are pleasant. The atmosphere and all was vibing. I was very apprehensive coming to a new practice after about 15 years at my previous until they stopped taking my dental insurance this year. I had my new patient visit with the Dr. and that was pleasant. My next appt was with the Hygientist. What a surprise. My Hygientist was Nicole....my long lost Hygientist that switches practices and we were reconnected. My anxiety was quelled and they have gained another long term patient. This office took care of dental necessities and treatments and kept my smile going perfect.

If you are seeking quality care, friendly & relatable staff, impeccable chair-side service, and a…read moreteam that is passionate about their practice and their people then this is the dental team for you! I found Dental Designs of Maryland (White Marsh Location) on Google and I am kicking myself that I haven't been here sooner! For context, I had a pretty gnarly dental experience that kept me away for two years (for shame, I know. Don't judge me), so I had a lot of trepidation going back after so long and after such a terrible experience. From the moment I walked through the door and was greeted by the biggest, brightest smiles, I knew I was in the right place. This office exudes warmth, inclusivity, and care. I was immediately taken into the back (I pre-filled my forms, so no wait time at all), given a tour of the office, and was informed every single step of the way to help me set expectations. Not only was Dr. Santos extremely knowledgable but her and her team were also kind and informative - I knew what was going to happen, what was happening, and what next steps would be each step of the way. I've already convinced my husband to make an appointment too! I have a long journey ahead (wisdom teeth removal, braces, and cleanings) and I couldn't feel more at home with this practice. I trust them completely to take great care of me on this journey to reinvent my smile! I'd give them 100 stars if I could!

So far, I'm impressed! After moving to Baltimore, I needed a new dentist. My search narrowed it…read moredown to 2 and one couldn't see me for months and then wouldn't answer the phone. Dental Designs it is, and I think I chose wisely. The staff was so pleasant when I arrived. I even got a quick tour, which included a peep at their 'molar making machine'. No that's not what it's called, but I don't remember its technical name. It's like a Dental 3D printing machine that makes teeth (an easy description, but in a nutshell). Can you believe that?! Crazy. Dr. Dezwirek and the whole team were on point. Of course, as a new patient I had to take Xrays. When Dr. Dez examined me he had already reviewed my XRays. And when Cindy cleaned my teeth I realized she too had reviewed my XRays. They were all on it. What's that saying, you never get a second chance to leave a first impression; they left a good one.

Dr. Owens is absolutely wonderful. She is very professional and genuinely cares about her patients…read more Jeannie, her dental assistant, is wonderful, too. Jeannie's very comforting whenever she knows something will be uncomfortable and they BOTH will talk you through the process to take your mind off of them working. I've dreaded dentists my entire life until I came here, now I actually like going to my dentist!!!

From the owner: Our office is a unique dental practice in Perry Hall as four generations of patients have been…read moretreated here. We are fortunate to be able to provide a solid history of patient care with modern technology to provide the best of experiences for our patients.

I had a terrible experience. Dr.Galvin was so rough and carless with the dental tools on my first…read morecleaning here. She was so rough scraping my teeth with the tools that she chipped my front teeth and then pulled out my gap filling saying "I didn't think it was your real tooth". She also tried to make the excuse because flossing the gap, It can come out. I floss my teeth two times a day, and my gap filling lasted over five years.. So she attempted to re fill the gap. Later that evening when I got home it was then I noticed my teeth had been chipped and she didn't fill the gap completely. She told me to come back I so she could "fix" it. She tried to say that my teeth that were chipped were the filling, but it was my tooth. She sloppily filled the gap. It was thick and looked cakey and also didn't match my teeth color exactly. Not even two weeks later, I was brushing and water flossing my teeth it came right out. Terrible careless work. I would never recommend this dentist. She does not do good quality work. Was looking for a dentist close by I guess this is not the place!! I can't believe the second time she filled my tooth it didn't last longer than two weeks.

My family has been coming to this dental group for years and has been happy with them. What is…read moreespecially notable is that they are compassionate in how they provide high quality dental care. When I have an appointment, they take the time to speak with me and really listen. They even remember little things about my life, which makes it feel like they are part of the neighborhood. Michelle at the front desk is warm and efficient, as is Dr. Galvin, the dentist who I see.

Date of visit: 8/14/2012…read more Scenario: Our regular dentist while in the middle of working on my daughter's back lower molar, sheared the tooth off under the gum line. They wanted to continue to work on it and create a crown... okay even with insurance that's about $800. Since my daughter's teeth are too big for her mouth, and her wisdom tooth was coming in, I decided to have the tooth pulled and asked them for a referral. When we walked inside, it looked like we stepped back in time to the 70s... you know Back to the Future. But don't let the looks of this place fool you!! These people are really good. So we are there for the initial consult, and I asked the dentist (Female Indian Girl... yes she was HOT!!! and I was having problems concentrating on the topic at hand...LOL) about having the tooth pulled today. She said if I wanted general anesthesia for the tooth it would take about 2 - 4 weeks to set up the apt. I told her a local would be fine (what the heck, it's not my mouth...LOL. okay just kidding, they also offered Nitrous Oxide, ya know, Laughing Gas). In under 10 min, my daughter's offending tooth was a part of history. Prices: Reg Dentist: Visit: $0 (no copay) Crown/Root Canal: $800 Total $800 (still needs teeth pulled to make room for straightening, cosmetic cost not covered) Specialist Oral Surgeon: Copay to pull tooth $10 Nitrous Oxide (Laughing Gas): $125.00 Total $135.00 (extra space, free of charge) So back to stepping back into the 70's. This oral surgeon's office has not gone digital... X-rays are paper copy faxed, real X-rays films, light boards, & not a single computer to type notes on.

I would highly recommend finding a different oral surgeon. I scheduled an appointment to get my…read moreteeth extracted in August. They gave me the run around for about two months before I finally decided to go elsewhere. I was calling them every week for updates and they basically gave me nothing. I was told they'd call me to finally set up the surgery (this was in October two months later) the receptionist never called.

First and foremost, I would like to thank Clear Choice for giving me the opportunity to get my…read moreconfidence back. The entire process was, from beginning to end, was above outstanding. I want to thank the following personnel for their professionalism and great customer service: Jen (PEC) - Who explained the entire process with ease Dr. Cho - Who gave me a detailed explanation of the procedure Dr. Rami - Who performed the initial procedure and was available until the last appointment Beth (Front Desk) - Who was, always, available to answers questions Keekee, Ciara, Laura and, Maria (Assistants) - Who were dedicated to giving me the best implants that I couldn't imagine I would like to say, as a USAF Veteran of the Armed Forces, who worked in Medical Treatment Facilities throughout his career, I can say that Clear Choice and their staff are phenomenal. They made me feel welcomed at each and every appointment. Once again, I'm very honored to have been a part of this enormous experience. I would recommend them to anyone who's looking for a "New Smile". Thanks again, Julius Bee Proud Patient of Clear Choice

I had the unfortunate pleasure of having an horrendous customer service experience with Chen &…read moreAssociates and particularly with Chennel Walters their Insurance Coordinator. I had an appointment scheduled for February 6th at 2025 at 8:20 in the morning. I woke up at 7:20am to find a text from Chen and Associates informing me that my appointment would need to be cancelled due to inclement weather causing icing. There was no serious storm just light rain in the forecast and it had been warm and mild the whole week. However, I did not think much of it and happily rescheduled for the following Monday. Unfortunately I developed an ear infection on Sunday and needed to make a urgent care visit for Monday morning. I informed Chen and Associates on Sunday at 4:00pm that I would need to cancel, significantly more notice then they gave me for my prior appointment, which they confirmed. On Thursday morning of that week I received a $50 dollar charge for a missed appointment. I was not pleased about this charge and demanded it be removed and inquired why there was no policy for a $50 credit for patients if Chen and Associates needs to cancel as that would only seem fair. They removed the charge and apologized which I would have been happy to leave it at. However Chennel Walters decided it was their mission to justify charging clients for missed appointments and not having a credit if Chen and Associates cancels. They eloquently, explained that the office had to control for "thoughtless" , they never asked me why I was canceling, cancellations from patients and that Chen and Associates would only cancel for a real reason like inclement weather which she likened to a medical emergency. She also explained that they would never try to overcharge "loyal" clients. I pointed out that the weather that day was not particularly inclement and their reason for cancelling may have also been thoughtless saying: "The inclement weather? It didn't even get below freezing temps at any point below Thursday morning and it was above freezing several hours before my appointment. In fact I'm fairly certain it was raining which Additionally it had been gorgeous all week leading up to the day. But I didn't see the need to assume the worst, I suggest the doctor do the same for people who need to "thoughtlessly" cancel appointments." Obviously left a sentence incomplete, I was at work while trying to respond to Chennel Walters lovely correspondence and made a mistake. However, I think anyone reading this could see that I was pointing out that the weather conditions made improbable justifying a cancellation on their end unlikely. Chennel snarkily informed me she couldn't respond to my statement because it was incomplete before then responding to the statement she said she couldn't respond to by saying that I didn't know the weather where all their staff lived. It was above freezing through the entire state on February 6th and had been in the high to mid 40s the entire week leading up to the appointment. Needless to say I will no longer be a patient at Chen and Associates despite being a "loyal" patient prior. I would highly recommend they use this as a learning moment for Chennel and reconsider if they are the kind of person who should be interacting with clients.

I'm stunned by the 1-star review that reflects nothing of what I experienced. The doctor and his…read morestaff are highly professional. Dr. Joseph worked an implant I'd been told had too little bone (he showed me exactly how much bone) and he saved me money referencing me back to my general dentist on another procedure rather than take the money and run. I am returning years later for a second opinion on a possible tooth replacement. While Dr. Joseph is clearly confident--with the skill to back it--he is also friendly, straightforward, and considerate of a patient's concerns. He is not cheap (or extravagant), but if I want a tough job done right, he's the guy.

Referred to Dr Joseph for bone graph work by another denist, within 10-minutes of meeting he was…read morethrowing me out of his office and calling the police. This whole unfortunate encounter was caused by my spontaneous reaction when he jabbed me in the gum. I'm no whimp, but after him jabbed me in the gum I reacted by pulling my head away and saying; "Ouch, what the f@ck?" He asked me to leave and when I questioned the reason for his strange behavior he kept saying; "leave the practice" "I'm calling the police". I've dealt with his alpha-personality type before, while acting nice if you do not allow them to dominate you then they become threatened and want to excert their assumed authority even more. I started taking a video towards the end of this bizarre encounter and you can see that he even tries to involve one of his patients sitting in the waiting room. Found on Youtube [/shorts/pdWLZ2Rsj7g] In my opinion, this is one Unprofessional who needs to see a professional. Greg O - March 01, 2023

Fabulous dentist and cosmetic work. Uses state of the art equipment. Staff is friendly and…read moreknowledgeable.