This place was recently taken over by Saber Health. It is severely understaffed in all areas:…read morehousekeeping, food services and management. My father was there for only 2 weeks and fell 3 times, resulting in a fractured rib. His room was not cleaned within those 2 weeks and he was not seen by a physician (as required) until his second hospital visit. A paramedic called me to voice their concern about his level of care, when his sugar levels were 380. I called the complaint number to finally get management to act. Definitely find a better facility- there's a reason why there are empty rooms and no wait list.

Ranson Ridge Assisted Living has now been open 4 years...and still looks as beautiful and clean as…read morethe day it opened. Families rave about the care their loved one receives from the loving staff. The in-house medical services are excellent. It's a very socially active community which the residents thrive on. The rooms are spacious and bathrooms are tiled with zero-threshold shower stalls...nicer than my own at home! This is a private pay community (no Medicaid). I work at Ranson Ridge and many of the other staff members have been there with me since we opened. We are proud to be a part of such a wonderful place!

It's a great place my mom has been there for 12 years. She loves it they are patient and kind and…read morecaring. The place is well kept it always smells good. My mom is always clean and smelling good and staff are excellent I love them all thank you so very much

This place don't deserve the 1 star. My mother was admitted into this facility on1/9/2023 , for…read moreshort term rehabilitation , after her hospital stay. This was to help her to regain her strength in standing and walking. It was a horrible experience, because rehab never happened.My mother is in worse shape than before she entered. I continue to blame myself, because I normally would check out reviews and do a visit. I was also told by a medical professional not to put her here , because they're not on the hospital radar. That's a flag , I should have payed attention. My mother visited this facility about 15 years ago and was very pleased , she had two knee replacement's.This was her request to go back and I wanted to honor that. First of all no Care meeting, or can I say no meeting at all until I suggested that meeting through the hotline, this meeting happened 2 weeks of her being at the facility. Care meetings , plans are held in advance or day after entrance into the facility. The care plan is like a vision board for patients progressing .After they utilize all money on her insurance they're ready to put her out. I did my early Monday morning visit before I went to my office. About 20 minutes into the visit the social worker enter the room, told me that day and that visit your mother is being discharged today which happens to be Monday 1/23/2023. My response no, absolutely not. You're supposed to give me a notice before that happens, not a 20 minutes notice. In other words you putting her out because insurance had ran out. Now this is a 93 year old lady we're speaking of. I had to bring it to her attention that she has a UTI , not in her right state of mind and you're doing this. Still no meeting with the care team , only the social worker to tell me she's been discharged. At that point she said that she may be able to get her a few more days because of the UTI. I left and she called me back and told me she could stay longer because of the UTI. Later on in the week Friday morning 1/272023 , I received another call to say she was been discharged on Saturday 1/28/2023. This is not a 48 hours notice that's required to give to patient or the family. At that point I reached out to Corp. after several attempts to reach the director who would not answer nor return my phone calls. At that time , I spoke to Corp , who got in touch with the director and he called me after I reached out to them. He set up the meeting This was the worst , unprofessional meeting that I've experienced. You got the business office in the meeting asking me to pay money that I was not aware of the debt. You used up all the insurance, no rehab and just did nothing and she's the worst as day one , you're discharging her without the proper care. At Novant Health before coming to the facility, she could stand with help, now she can't. Old my goodness director and staff unprofessional. A pack of liars and people that look at your love ones as a number, not a loving person. Also fast forward my mother discharged on Saturday 2/4/2023. Before I went to get her another patient at the facility entered her room and touched her. A male at that. When I arrived to get my mother you got 3 nurses in another hall talking and no one in the hall where my mother room was located. If someone would have been in the hall , this probably wouldn't have happened. When you touch someone with permission that's assault on that person. Why in the world are you touching her arm anyway, she don't know you and she didn't invite you in her room. She's 93 so why are you in her room and why are you touching her , that my question to Mr. Director that said residents are freely to go in each other's room.My mother is 93 and a unknown man touching her is not allowed .How can you freely go In someone one like that , not so. When you touch someone without consent and that's assault. That's clearly what he did , I wonder what else was his motive. But for the director that clearly told me this man is free to roam the facility and go where he's pleased is a red flag. I can write a book about this place. Please run away from this place if you really care for your love ones. Short staffed and hiring from staffing agencies , one actually said to me why do do have your mom here, this place is ran horribly , poorly.. Your love ones are better than the facility , I never wants another family to go through this. This has been a nightmare for me and my family..

My spouse was there for less than 60 days. It was a bad experience but I have been assured by the…read moreregional director that there are plans for improvement now being implemented.

Please do not put your loved one at the Laurels and or especially The Haven. They will go down…read morehill! fast!

The sales reps are becoming increasingly desperate there. I was at the doctors office with my child…read moreand I informed the rep that he could contact me on tomorrow since he mentioned that they have families in need and no agencies to service these clients which I do not believe. It's definitely a sales tactic. However, when I told the rep that I was at the doctors office with my son, he because extremely angry and said well I shouldn't have answered the phone if I'm at the doctors office. The nerve of some people. Steer away from these people. If they treat agencies this way then they certainly do not care about seniors. It's all about money for them. Also if you're a home care agency, please go into these Facebook groups and see how other agencies describe their service. All leads go to multiple agencies and you're paying a ridiculous amount of money each month and not guaranteed to attain a client.

Poor customer service., went with another placement company for my father, representative was very…read morepushy. Trying to force me to choose their service

I came here to do some volunteer work and play some bingo, because retired folk are super…read morecompetitive on that! Anyways, this retirement home is nestled in north Charlotte about 5 minutes away from Concord Mills. I think it's not bad, everyone has their own personal rooms and they have plenty of social activities and always keeps the folks busy. It seems like everyone I've asked that live there seem to enjoy and like living there. The place is also very clean and I've never seen it dirty. Personal chefs as they have cooked meals everyday and overall healthy food. I enjoyed volunteering here and look forward if there's another event that I can attend.

The Laurels told me my mother couldn't live there anymore because she falls so often. She elderly,…read morethat's very common with the elderly. The elderly is the Laurels demographic. Am I missing something?