The majority of the staff really works hard here they also do a good job caring for the people. I…read moreappreciate the personal care they show for my mother. Would recommend this facility to anyone needing assisted living quarters for family member Someone who cares

Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

Best Therapy team you'll ever have!! Their dedication and concern for the patients is obvious by…read morethe excellent work they do. Great place to get rehab and make new friends

Please Read: My elderly mom is at this facility, and the top administrators are terrible. They…read morerefuse to take responsibility for their serious mistakes and gaslight me whenever I confront them. The latest incident involved their failure to notify me when my mom fell at the facility. They sent her to the ER and had a contracted after-hours medical service call me from an 1800 number at 6:48 AM. This provider didn't inform me to look out for such a number in emergencies, so even if I had been awake, I wouldn't have known to answer. The Optum service team admitted they couldn't provide a specific number because calls come from various numbers. The facility claims Optum acts as their extension, while Optum says they aren't employees of the agency and that their relationship with the facility does not stop the facility nursing staff (staff in general) from contacting me directly. My mom has been at this facility for years, and they have always called me in the past when she fell or needed to go to the hospital, not the contracted Providers. From what I understand ( by research) this appears to be a state and federal violation. The bottom line is that my confused elderly mom was sent to the ER without my knowledge, and I only discovered it the next day when I noticed a wristband on her. She told me she asked the nursing home to call me, but they didn't. The facility continues to avoid accountability, as usual. I requested their grievance policy and form to file a complaint but was denied. Their regional Director decided he would not afford me this right and had the form completed by their Administration, not reflecting my chief complaint. I've received conflicting answers from the facility and the State Rep responsible for holding them accountable. This has been an ongoing battle just to protect my mom's rights and not be bullied by Administration (ignoring me many times, dismissing my concerns and gaslighting me) there because I am advocating for her.

Great job with taking care of the patients despite Covid. This facility has been around for a…read morewhile and has always provided great care. I recommended this place to several friends and family members and all had a good experience.

If I could leave negative stars I would. I was transferred here after a hospital stay. This place…read moreis terrible. The staff could care less. The residents are not cared for, like at all. I asked for my nausea medication and the OT guy told me the NP would be with me in "one minute to three hours." What a joke! The bathrooms are shared. Who wants to share a damn bathroom? The floors are FILTHY in the whole place. You hear residents yelling in the halls all hours of the night asking for help. I was FORCED to get up and do PT even though I was in unbearable pain. I asked for pain medication, none was provided. I left on my own after one day there. NEVER place your loved ones in this facility.

We took a tour of this facility on Saturday while researching options for my in laws. We decided to…read morevisit this facility because they offer the full continuum of care from independent living to assisted living to skilled nursing. I really liked a lot about the facility and all the employees we met were super nice and helpful. The main dining room, bar, and lounge areas looked like a country club and indeed we found out that they have a happy hour that is apparently very popular. I liked the fact that the independent living apartments had patios & balconies. However, there were a couple of negatives. The main one was that the facility seemed a little dark & dreary inside despite the fact that it was a beautiful sunny day. I think it is because the facility was built a long time ago (The Carriage Club has been there for over 20 years) and they have added on over time. It's a shame, but we ruled out this facility because of the darkness. They really should do some remodeling to give the space a more contemporary bright & open feel.

Brookdale was once a quality senior place, but things are deteriorating so fast that most want to…read moreleave. The management cannot keep up with basic services such as housecleaning and do not offer a rebate for services omitted but already paid for. The food has become so mediocre to bad that many residents go out more often than eat in, eve though meals are provided 25 times a month. And the place is decrepit. If it did not cost so much to move, most residents would be gone. Worst of all, the resident manager, Melissa, hides away in her distant office so that she does not have to interact with residents.

It's a great place my mom has been there for 12 years. She loves it they are patient and kind and…read morecaring. The place is well kept it always smells good. My mom is always clean and smelling good and staff are excellent I love them all thank you so very much

This place don't deserve the 1 star. My mother was admitted into this facility on1/9/2023 , for…read moreshort term rehabilitation , after her hospital stay. This was to help her to regain her strength in standing and walking. It was a horrible experience, because rehab never happened.My mother is in worse shape than before she entered. I continue to blame myself, because I normally would check out reviews and do a visit. I was also told by a medical professional not to put her here , because they're not on the hospital radar. That's a flag , I should have payed attention. My mother visited this facility about 15 years ago and was very pleased , she had two knee replacement's.This was her request to go back and I wanted to honor that. First of all no Care meeting, or can I say no meeting at all until I suggested that meeting through the hotline, this meeting happened 2 weeks of her being at the facility. Care meetings , plans are held in advance or day after entrance into the facility. The care plan is like a vision board for patients progressing .After they utilize all money on her insurance they're ready to put her out. I did my early Monday morning visit before I went to my office. About 20 minutes into the visit the social worker enter the room, told me that day and that visit your mother is being discharged today which happens to be Monday 1/23/2023. My response no, absolutely not. You're supposed to give me a notice before that happens, not a 20 minutes notice. In other words you putting her out because insurance had ran out. Now this is a 93 year old lady we're speaking of. I had to bring it to her attention that she has a UTI , not in her right state of mind and you're doing this. Still no meeting with the care team , only the social worker to tell me she's been discharged. At that point she said that she may be able to get her a few more days because of the UTI. I left and she called me back and told me she could stay longer because of the UTI. Later on in the week Friday morning 1/272023 , I received another call to say she was been discharged on Saturday 1/28/2023. This is not a 48 hours notice that's required to give to patient or the family. At that point I reached out to Corp. after several attempts to reach the director who would not answer nor return my phone calls. At that time , I spoke to Corp , who got in touch with the director and he called me after I reached out to them. He set up the meeting This was the worst , unprofessional meeting that I've experienced. You got the business office in the meeting asking me to pay money that I was not aware of the debt. You used up all the insurance, no rehab and just did nothing and she's the worst as day one , you're discharging her without the proper care. At Novant Health before coming to the facility, she could stand with help, now she can't. Old my goodness director and staff unprofessional. A pack of liars and people that look at your love ones as a number, not a loving person. Also fast forward my mother discharged on Saturday 2/4/2023. Before I went to get her another patient at the facility entered her room and touched her. A male at that. When I arrived to get my mother you got 3 nurses in another hall talking and no one in the hall where my mother room was located. If someone would have been in the hall , this probably wouldn't have happened. When you touch someone with permission that's assault on that person. Why in the world are you touching her arm anyway, she don't know you and she didn't invite you in her room. She's 93 so why are you in her room and why are you touching her , that my question to Mr. Director that said residents are freely to go in each other's room.My mother is 93 and a unknown man touching her is not allowed .How can you freely go In someone one like that , not so. When you touch someone without consent and that's assault. That's clearly what he did , I wonder what else was his motive. But for the director that clearly told me this man is free to roam the facility and go where he's pleased is a red flag. I can write a book about this place. Please run away from this place if you really care for your love ones. Short staffed and hiring from staffing agencies , one actually said to me why do do have your mom here, this place is ran horribly , poorly.. Your love ones are better than the facility , I never wants another family to go through this. This has been a nightmare for me and my family..

Visited a friend there yesterday for the first time and was impressed with the genuine hospitality…read moreand ambiance of Trinity Oaks. Both the staff and residents were so lovely. It was very clean and spacious with multiple options for dining, sitting on a porch or reading corner. I'm a pastor who has visited dozens of retirement facilities and while many/most of them feature the same calming colors, bulletin boards and wide hallways, this place strikes me as one of the best for safety, care, and community.

From the owner: Trinity Oaks is a premier continuing care retirement community in Salisbury, NC. Our beautiful 40…read moreacre campus offers an active lifestyle with independent living cottages and apartments. Assisted living, home health, skilled nursing care, Alzheimer's care and rehabilitation are on site.

Took a tour as we were checking out potential places to move my father in law. We came to see this…read moreplace because it is part of Brightmore, which is one of the few places that offers a full continuum of care... Independent Living, Assisted Living, And Skilled Nursing Facility. The Pavilion is the Skilled Nursing part of Brightmore. It looks a bit nicer than the typical nursing home/rehab facility.

My care was excellent! I had some of the most amazing staff that it wouldn't be right if I didn't…read more name them. My day staff includes my Nurse Quinn the other staff Jackie, Angela, and Bea. Night staff: my Nurse Valissia, CNA Omon and Janika. My PT and OT Nanda, Mary and Jamie these Therapist are so great at what they do that I looked forward to my time with them. Housekeeping: Lala and Candice Transport: Alice Does this place have issues? Of course. All of the things that most Facilities like this have under paid and over worked staff and although I understand that do to these issues you may find that in order to get help to use the bathroom you could expect a 20-30min wait. I sympathize with the Facilities issues but as a paying Client its simply not my problem. After reading other reviews I really feel sorry about their experiences but I can only speak about my own experience which again was excellent so much so that none of the various inconveniences were not enough for me to complain about.

Staff was very good. However, my room had roaches. I killed around 3 & there were more still when I…read morewas discharged. Dust could be seen in the AC unit & roaches came from it. Room needed a deep clean. You could see grim in places around the bed frame. I would not recommend the place.

My mother has been here for almost 2 years. She was first in assisted living and has now moved to…read morememory care. The staff seem friendly and my mother is happy.

My 93 yr old father came here after a hospitalization. He was not enthusiastic about going to…read morerehab, but he was won over by the outstanding people and care he received here. Every single person with whom he interacted (PT, OT, ST) with was professional, kind, and friendly. He made great progress with his strength and balance, and was enthusiastic about engaging with the team. I've seen some critiques of the food and while it's hard to provide food that meets all preferences, the team is working on their food options, The most important part of his care was that all of the therapists, nurses, and NPs were outstanding. If we needed similar care again, we would have no hesitation in recommending HHR.

My father stayed here briefly and it was a nightmare. I believe be may still he alive if it wasn't…read morefor this rehab center. Do not let your loved ones alone at this facility. Please.

I liked to hear it, Autumn Care of Cornelius this was a good facility with Good staff. The food was…read morebetter Then my previous facility I was out in the bed was very comfortable. Much appreciation to everyone who helped me out along the way.

I can easily say that this is the worst medical care I have ever received. This is the first…read morereview I have left on a facility--in general, it takes a lot to upset me. I am compelled to let others know what they may face in Autumn Care of Cornelius. It was recommended by the hospital that I receive rehab after treatment for a severe break in my femur. I was given a list to choose from with star ratings. Autumn Care of Cornelius had only a 2 star rating, but a woman visited my hospital room and really encouraged me to try their facility-- that the poor rating was an old rating and they were a 4-5 star facility currently. She showed beautiful pictures and we were impressed with what she had to say. I checked other ratings online and the ratings were wide ranging. We decided to give it a go because it was close to home. As I was being transported to the place, I got a call from a neighbor warning me that many of the members of the neighborhood were "aghast" that I had opted for Autumn Care of Cornelius. I figured "What the heck--I am pretty laid back, easy to please, and it's only for a few days anyway". I am so sorry I didn't listen to them. I have been treated for years for chronic pain, due to a failed spinal fusion and peripheral neuropathy. As a psychologist, I am well aware of the dangers of addiction and opioid use, but my treatment at ACOC was nothing less than torture. My pain level from the accident was extreme, but it was never treated adequately. They would only give about half the medication I was taking for pain PRIOR to the accident. My new injury wasn't being treated at all and it was joined by pain from my prior condition. After hours of unrelenting pain, I begged them to contact my pain doctor and my husband even brought in my prescription bottles to show them my baseline pain treatment levels, but they wouldn't budge. They said since I was scheduled to leave the facility for an appointment with my pain doctor in 2 days, that I could just have him send recommendations back with me and they would honor them. I suffered through 7-8 level pain for 2 days, came back from my appointment with recommendations of my regular pain treatment plus a little extra that I could request for an extreme break out of pain. I was so relieved that I was going to get some relief, but very little changed in the next day, so I demanded to be released. They tried hard to convince me otherwise. One nurse tried to explain that some of the staff were misreading the dosage of the pill given (no excuse at all!) Ironically, the Physical Therapy team was outstanding, but I can't recommend you send your loved one there due to the unresponsive medical team. It is hard to give even 1 star. I encourage you to heed the warnings that I ignored.