Put a 1K deposit down for a vehicle a few days out. They bait and switched for a vehicle one month out. Then extended to two months out. Refused to return deposit when I found another dealer. Beware of giving them a deposit. read more

Preston Collision Center - Car Dealers Near Me - New Castle, Pennsylvania

If minus stars was an option I'd use that. It was an extremely unsatisfying experience that continues today- I was told my vehicle had a 3rd row, it does not. 4 months later I still don't have a license plate (Preston says it's due to COVID but according to the state- not the problem)- need an out of state plate and the person in charge of that has very much dropped the ball. I've called over 15 times and the reasoning continues to change. Just completely dissatisfied with this experience. Encouraged by my sales person (same guy who told me 3rd row was in my 4Runner) to write a review so here it is. SHOP ELSEWHERE TO WALT- odd you want me to contact you now, I've left 3 messages for you and you didn't think it was important enough to return those calls. read more

My hatch to my Toyota Rav 4 wasn't closing due to a broken strut. Dan Klase gave me an estimate of $1000+ for the strut mechanism and a new tail light, as the strut broke off the tail light. I said that I wanted to get a second opinion and when I picked up my vehicle, they charged $167 for "diagnostics". I had requested the breakdown of the charge and he said this was the hourly rate. He said that I didn't have to sign the invoice, but then took it off the table (very passive aggressively) and marked that I REFUSED to sign it. Very disappointed with the service at the Toyota dealership on Wilmington Road. read more

We were promised another key for our vehicle. Of course it has been one excuse after another on why we don't have the extra key. We just purchased a 2022 Toyota Tacoma from another dealership because this dealership didn't send us what we were promised. I can't stand a person or a company that lies i was also told that this salesperson lies to his customers all the time. Don't get your vehicle from them since they don't care if they lie to their customers. read more

Awful experience. I bought a car on the condition that 4 repairs be done and a working key fob be provided. I was told in sales that they would do these things if I bought the car. I paid by check, in full. The car was delivered without ANY of the repairs done. I called and was told I had to bring it back to them. I live 1 1/2 hours away. I did that. They fixed 2 things, and one of them stopped working when the car was brought back to me, the driver told me. No remorse. I was told I should have bought an extended warranty. I didn't purchase that because I was assured the repairs would be done and the new key fob wouldn't be a problem. So, 2 repairs not done at all, 1 needs repaired again, and still no key fob. If that isn't enough, they argued with me about it all! Alex was the only nice person. Numerous calls were unanswered. The service manager kept in touch with me, but still no repairs were done. And then even he sent me a text concerning my review saying that it wasn't services fault and I gave a 'misguided response'. DO NOT GO HERE!! It will cost me approximately $1500 to get this car done somewhere else. I thought if I paid cash it would be an easy deal, but once they got my money, they didn't care anymore. Very sad to treat customers this way. read more

If I could rate this dealership any lower than a 1-Star, I certainly would. Preston Toyota of New Castle does not lead by their statement, "We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact." The only thing that I can see that this dealership "aims to do" is to take advantage of the elderly and accuse them of fraud. My father and his wife purchased a 2019 Toyota Camry with 14,000 miles on it in September 2020. The Camry supposedly was "inspected" (I use that term loosely) in August to "pass" state inspection. They had driven less than 300 miles on those tires when my father was sitting in the vehicle waiting for his wife to finish a doctor's appointment when a bystander at a doctor's appointment walked by and got his attention and stated, "that the steel belts were showing. My father got out of the car, and both gentlemen looked at the tires. All four tires were in terrible condition and were extremely dangerous to drive on."There is NO WAY that the tires on that vehicle at the time of purchase were the same tires that passed "inspection" in August. When my father and wife took the Camry back to the dealership, the employees were not only rude but insisted that they "must have driven pretty far." for the tires to be in that condition. The odometer proved differently. The comments continued to be snotty; the employees told them that tires were not covered under warranty and had the audacity to accuse my father and wife of changing the tires. It would appear that an employee decided that the rims and tires that were initially on the Camry were nice, and no one would know the difference if they swapped them to these death trap tires after the Camry "passed inspection." To add insult to injury, the dealership employees offered my father and his wife the option of purchasing three new tires and getting the fourth tire free as their "solution." It sounds like a good scam they have going on at Preston Toyota. I DO NOT Recommend ANYONE to use this dealership, and if you do, BUYER BEWARE!! I will continue to write negative reviews on every social media platform and file a BBB report until this matter is corrected to my father and his wife's satisfaction. My father and his wife may not have the strength or means to fight a "well-known" dealership, but I do, and I refuse to allow them to be taken advantage of or any other elderly person for that matter. read more

Preston was the only dealership within 200 miles that had an available 4Runner in the color and model I wanted. I inquired online and Ty contacted me right away. Living 3 hours away, Ty gave me all the instructions/guidance to get the loan started over the phone to secure the 4Runner before driving all that way. He was in constant contact throughout the day. Once I got to the dealership the next day, all I had to do was the financial paperwork and I was all set. Buying a car is a stressful process, especially these days, and I was very happy with my experience! Thank you! read more

Do not buy a car from this dealership. The service sucks can't replace a brake light or fog light properly. Lies about work they do to the cars they sale. Staff look like they may do drugs. read more

Never go for any type of service again. All they want to do is take your money. Wanted to charge me $79 for a cabin air filter, I bought one online for $11.95. Try to get you to buy things that you do not need. Make an appointment for 8AM oil change and they tell you it will be about an hour, 11:30 you're still waiting. I will drive to Elwood City from now on. read more

Went to buy in cash a vehicle from them that was listed at 19k. While on test drive we asked to get us a cash / out the door price when we got back. To our surprise, the price given to us was more than the listed price by over $1,000. When asked why, the sales manager Allison Brown said and I quote "We raise all our prices up every Saturday." Our sales rep just went along as well "Yeah every Saturday we do it." I'm highly suspicious at this point. Our rep was not prepared and unorganized. Sales manager was completely unprofessional and spoke as if I was completely ignorant and have never bought a car before. But after months of searching and research this was the car we wanted and ended up buying the car but had to triple check all the numbers to be safe. There where other reps there that seemed polite and professional like our finance manager handling our paper work Anthony Jafelice was pleasant. The bright side is that we found the car we wanted but the experience of so doing it at this dealership was barely and I mean "BARELY" worth it. These people have to remember, not everyone coming there to buy a car is buy a car for the "first time". BUT if this was the first time I ever bought a car and this was my experience, I'll go to Carvana next time. I've had tremendously more courteous experiences at a Wendy's drive-thro. read more

Excellent dealership. Any problems that arrive will be taken care of. Very courteous employees and very professional. read more

Not very happy right now. New to me truck is already getting towed to new castle. All because Preston sold me a truck with a junk battery. I would avoid preston at all costs. Today was the 7th time that ive had to jump my truck. Ive only had the truck a week and ive had to jump it 7 times. read more

Specifically the service department is awful. You cannot even get them to answer the phone or even return a call. There is absolutely no point in making an appointment because when you do, they wont get to your vehicle for another four hours. And when you show up upset because you need your vehicle that should have been done three hours ago they said "well you didn't tell me you needed it." At that point I asked to speak to the manager, (who conveniently not there at 2 pm on a Tuesday) so I was given his phone number. HE WILL NOT CALL ME BACK EITHER! Would highly suggest going elsewhere. read more

Great experience buying a new car and trading in an old one. Rick Ferrari was a great salesmen and very helpful!

My boyfriend went in for an oil change and they also did 2 recalls that needed done on his 2019 toyota. Took 2 hours and everyone working were very unprofessional, not to mention we showed up with a newborn baby and had to hear their conversations about "whore houses" and guys horse playing instead of working on the damn cars. A couple days of having the car home, sport mode stopped working, traction control stopped working, and the car didn't seem to drive right at fast speeds on the highway. Gave them a call and they denied that any of these problems could have been from them and they couldn't look at the car for another 2 weeks, after demanding to talk to a manager they told him he could get in on that Thursday (today). My boyfriend arrives to the location and notices they have never returned his registration. He goes in and they told him that they didn't have enough technicians today so he can wait around all day and they can get to his car when they get to it, COMPLETELY DISREGARDED HIS APPOINTMENT, and told him oops they must have lost his registration and he can come back Monday and they'll see what they can do. Couldn't have had a worse experience at this location and wouldn't recommend anyone taking their car here. We are contacting our lawyer and making sure something gets done about what happened. read more

Danny Torsello was knowledgable about all the vehicles I test drove and had unlimited patience with my questions and concerns. This is the 2nd time I've dealt with him and I highly recommend him to prospective customers. Buying a car is a tedious process but Danny and Tammy made sure it went smoothly. On a side note, having beverages and popcorn there is genius! You want to take your time making a big decision like that and Preston makes you comfortable and welcomed. read more

I enjoy coming to this dealership for service. It's a young, energetic and efficient staff. They treat me well every time and have given me no reason to service my car elsewhere. read more

My father recently purchased a brand new 2019 Toyota Highlander. On the day he came to finalize his purchase (scheduled in advance), he arrived at 9:30 a.m. and was unable to leave until at 3:30 p.m. During that time, they were busy with other customers and did not spend time with him. They did not have the time to give him instructions on the operation and features of his vehicle. Had they done so, they would have realized that his "parking assist" feature was not working. Following our purchase date, we made numerous attempts to get assistance with no success. Had they done their job of demonstrating the use of the parking assist feature, they may have realized that it wasn't working. Instead, he spent three weeks researching and reading the manual to determine that it wasn't working, and now we have to bring his new car in for service. We won't be taking it to New Castle. We were given a "delivery checklist". None of the items on the list were checked off as complete. Proof that the service was poor. I recommend you go to another Toyota dealership and not waste your valuable time here. read more

Nearly all of the salesman will tell you that adding an after-market part will void your warranty. This statement is illegal under the MAGNUM MOSS WARRANTY ACT They do not attempt to explain it in anyway. I have spent 2 years gathering information and they just will say things like this and only like this "if you add a remote start it will ruin your car and void the warranty" read more

Bought a used truck from here a couple months ago. Had a great salesman (Jordan Smiley). He actually stopped to give me a hand even though I had arrived shortly after closing hours. Took a few days and going back and forth, but finally was able to work out a decent deal. He and a few others even stuck around for a few minutes past closing hours since my work schedule was tight. read more

Update: Do not buy used vehicles from this dealer. I bought an 04 Tacoma that they assured me was fine from the rust. I brought it into my local dealer to change out the brakes and they couldn't believe a Toyota Dealer would sell a vehicle that was rusted so bad that it was going to cost 3000 to actually get the brakes replaced and everything working properly. My local Toyota dealer didn't even think it would help because so many things needed to be replaced. They recommend to contact the Preston and see if there is anything they could do. So I politely called multiple times leaving messages and voice messages for the manager and owner. I wasn't expecting much to be done but I thought I would give them the chance. And to my surprise no one bothered even calling me back. Living out of state I wasn't able to go back in and talk to them directly. All I know is that I'm extremely disappointed in this dealership and there inspection team on pre-owned vehicles. Im sure buying a new vehicle is a great and friendly experience but please be careful when it comes to used vehicles and have it checked out prior by a mechanic you pay for. read more

As a repeat Toyota customer, I have been to all of the Toyota dealerships in and around Pittsburgh. This dealership has by far the worst service I have experienced. My husband and I bought a vehicle 5 months ago with "brand new tires." 9,000 miles later Rohrich Toyota will not even align the vehicle because the tires are so bald. Luckily, Preston Toyota wants to make the situation right and replace the tires. So, I make an appointment for 8am (on my only day off) and drive an hour to the dealership. It takes over 4 hours for them to sort out the face that YES THE TIRES ARE BALD and replace them with another "no name" tire they don't even stock there. People getting tires came in after me and left hours before me. BUYER BEWARE FOR VEHICLES SOLD WITH NEW TIRES!!!!!! I should have just gone to Costco for tires (I will have to in 6 months anyways). Needless to say, I will buy another Toyota, but am terrified to be forced to buy another one from Preston Toyota. I never want to be forced to use their service department again. read more