I recently purchased a car from Gerald Honda and had an outstanding experience thanks to sales…read moreassociate Jim Hoey. He sat down with me, carefully walked through all the details, and patiently answered every question I had. Jim turned what is usually a stressful and unpleasant process into a smooth and genuinely positive one.

They are so dishonest and shady here and they say one thing one visit and then say something…read moredifferent the next visit. Changing price quotes and mysteriously finding new problems in between services just a week apart. They also tell me there are urgent and very expensive problems that need servicing but when I get a second look with another mechanic, they find no problem at all. I have regretted getting serviced here every time I've gone.

A Google review just isn't enough. I bought my '22 Outlander fresh off the lot, 3.5 yrs later,…read moreevery time I have to take my vehicle in for maintenance and step foot in that place, I am never disappointed! They take such great care of me as a vehicle owner, and my vehicle itself. They have taken care of every oil change I've gotten since I purchased. What a savings! I appreciate the car washes after my oil changes, the burst of air freshener when my vehicle is returned to me, as well as all the other little accommodations and perks that come along. The customer service in general is always FLAWLESS. It's been a no hassle situation since I purchased. I would be lying if I said I wasn't happy with choosing South Suburban Mitsubishi for my vehicle choice. Would I recommend to anyone.... 1000%

My husband drove by this dealer many times because there was a jeep I liked. When my husband…read moreemailed them for info it took them many days to respond. We were at the dealer standing in front of the jeep when they responded they no longer had that car. When we told them we were standing in front of it, they said it was for sale and was going to the auction. This was late October. It is now January and the jeep is still on their lot. Very sad that when I wanted to buy a cat I really liked they were sketchy about it.. I went to a different dealer and spent my money on a different jeep. I will not recommend this dealer to anyone!

Just bought a car! Will Webb a wonderful sales rep. Buy…read moreyour car from him. Finance was also wonderful. See Sara!

I bought a 2022 Hyundai Venue 4 years ago. Nice vehicle and an a satisfied customer with the…read moreproduct. I have done every bit of maintenance on the vehicle since day one. I'd say that part of the service is top notch. For at least a year now, every time I schedule any particular maintenance, whether oil change. Tire rotation, etc, which I schedule 2-3 weeks in advance, I'm harassed by the salesman Erik Garcia, or the sales minions at that dealership, "that it's time to upgrade." I always explain to them, "I'm a happy customer" or "you sold me a great product." Which is very much true in regard to the actual vehicle. A little over a month ago, I scheduled a routine oil change. As expected, I was bombed with text messages or phone calls about upgrading my vehicle. Each time, I explained, not only do I live on a fixed income of disability, but I'm also in chapter 13 bankruptcy and cannot get new credit without permission from my trustee. I also explained that with two years left to pay on my vehicle, I'm very happy with it. But of course after persistence, I did consider upgrading, only after I reached out to my bankruptcy attorney for guidance. My lawyer did explain a deal could be made. I didn't reach out immediately after that to the dealership. But they did reach out eventually, as they were ultra persistent on trying to make a sale. Over the phone, I explained, what do you need from me? Because I do not want to go into the dealership to waste my time. That process is the worst, if you ever experienced that. Erik said "I have everything, we just need you to come in and pick a car." I wasn't convinced about all that, and so I told him, I'll email you anything you need, salary, bank statements, driver's license etc. He then says I'll text you my email after this phone call, send me pay stub. This was at 2pm or so, with the idea, I'd be in the dealership at 6pm. I went to the dealership, meet with Erik. I filled out references, gave him my license so he could make copies. Gave him information on how I earned a living and other pertinent information. Then, for the next 75 mins a waited at a cubicle, no updates, no responses, nothing. The one thing I never wanted and would not agree to, was to waste my time! And sure enough, it happened. I walked out unannounced and without incident. Never received a follow up from Erik or the dealership. I texted Erik, plus another phone number associated to the dealership "Alex", about what happened. Got a response a day later from "Alex", who I don't know, apologizing and that they would reach out with numbers for me to consider a deal. I've yet to have heard from any of them with numbers. Here is the text I had with them the evening I left. Not a great sales experience.

I worked with Ethan Knowles at Planet Honda. He was very straight up with me and didn't over-do it…read moreon being a salesman. I highly recommend planet Honda and specifically Ethan Knowles for being a no-nonsense car dealership.

We went here a few years ago to purchase our current Honda. We decided we needed a bigger car and…read moreknew what we wanted in mind and went with our research for the MSP and compared to their MSRP. We talked to Todd, Tom & Mike and while they were nice and all they didn't try too hard to get us the car we wanted. Between going a week ago to today we weren't told the car had been sold and they didn't have the color we wanted. We were told they could take 3k off the price and going back today it was nothing but walls and road blocks we were hitting. They refused to keep their word on price. We had our down payment ready & credit is A1. Their customer service isn't the best & professionalism is not their strong suit. I wouldn't recommend going to Gerald's. It's kind of silly to go in and speak to 4 different sales people and a "general manager" that never comes out to greet you but will send their middle guy out 4 times with the same price saying "my boss said he can't do that price."

Been coming to this location for over 2 decades at this point with various different cars. Location…read morewas named Planet Toyota and changed ownership and inside remodeled. The more recent Service managers have been great. Make sure you check their website and get the service coupons. And the newer waiting area has nice comfy seats, some outlets, TV and WiFi available. There is a self serve coffee machine, but I still don't see any options for soft drinks and snacks.

Went to go check out a car we saw online. Car presented as described online. Everyone was helpful…read moreand laid back; which is nice as some places are pushy and rude. We ended up purchasing the car that day.

I love the Sutton Dealership!!! I have been to Sutton 20 years. I love Ford cars and The Sutton…read moreDealership is the best.

Consumers beware. We brought our 2014 Ford Escape to Sutton Ford on January 28, 2026, because it…read morewas shuddering and shutting off once warm. After several days with limited communication, we were told that diagnostic testing identified a coolant sensor issue as the cause. Based on that explanation, we approved the recommended repairs. On February 3, we were informed the vehicle was fixed and ready for pickup. We paid $1,180.55 before receiving the keys. However, immediately upon starting the vehicle in the dealership lot, it continued shuddering and shut off. The tire warning light we were told had been repaired was still on. We had to leave the vehicle as it was inoperable. The following day, we were told by the service manager that a full inspection had not initially been completed. Shortly after, the diagnosis changed to a transmission issue with an $8,000 replacement quote. The invoice indicates that no post-repair road test was performed before the vehicle was released to us as "repaired." The original issue was not resolved, and the vehicle remains inoperable. We encourage others to ask detailed questions, request written confirmation of repairs performed, and confirm that a post-repair road test has been completed before paying and leaving the lot. We feel completely scammed by this dealership! Stay away.

I have been looking for a car for four months... I was getting so disappointed with other…read moredealerships having additional fees tacked on to the price shown on the Internet...MAP (market adjustment price) fee, lot fee, breathing their air fee, whatever fee. The price Arnie Bauer showed on the Internet is, indeed, the price you're going to pay (obviously other than typical tax, title and registration)!!! Everyone that I encountered over the phone, via email, or in the dealership we're absolutely amazing! My sales person, Tom P, put no pressure on me whatsoever to buy. Bought from Arnie Bauer and highly recommend this dealership to anyone looking for a no hassle, hidden fee free car buying experience!

I've was a customer here for nearly 30 years, which makes this experience especially disappointing…read more I brought my car in to have the driver-side door repaired because it would not open. After multiple visits and ongoing back-and-forth, the issue was never properly resolved. When I finally got my vehicle back, the driver-side door was working--but now the passenger-side door, which had no prior issues, no longer opens. At that point, it doesn't feel like a repair--it feels like the problem was simply shifted. Equally concerning was the lack of accountability and urgency from the service team. When you're paying for a service, you expect resolution--not a new issue. Unfortunately, based on this experience, I cannot recommend this location. Fixing one problem by creating another is not service--it's negligence.

Can in today to pick out stated by the manager and it went sour. They can't getting me into a…read morevehicle under a special plan because of a negative. I wasted my time and gas hope to ride home in a brand new car with my trade in!! "BEWARE" of the lies to get you in. There is always a catch!

I came to this dealership to trade my car for a new car. I was disappointed at first because I…read morewasn't hearing what I wanted to hear & eventually left. A few days later I get a call from Chevy & Eric who were super cool throughout the entire process (even the first time when I didn't get the car). They made my experience enjoyable, & I learned a lot from them. I didn't feel pushed or pressured. I appreciated their help & I felt that they were genuine & they didn't make me feel like a number. Thanks Chevy & Eric so much, I love my new ride!