First time using this company and most definitely the last. I Booked a taxi last night and they sent a big bus for me (10 seater I think), which I didn't mind if that's all they had available. The taxi fare was more than double the cost of other firms I have used and when I asked the driver why, he said it was because I was in a minibus and not a car. I tried to explain to him that I only booked a car as there was only me traveling and did not request a minibus. He said that it didn't matter, I should of refused to get in when he arrived to pick me up. I was fuming, but I reluctantly paid him the fare. I then rang another Taxi firm in the area and asked them the rules around this kind of thing and they told me that I had been ripped off and should report it to the council. So I did just that this morning, and was told off them that he had broke the law by overcharging me as I did not request anything other than a taxi. They said they would deal with the matter and would contact me when they had. So a word of warning, this company ripped me off and in my opinion would not think twice about doing it again to someone else.
I would strongly recommend staying clear of this company! The only reason I rang these in the first place is because the company I normally use (Aura Taxis) where busy and had nothing available for the time I needed it. But in future I will stick with Aura even if I have to wait a while until they have a taxi available. read more