I have given this taxi firm a lot of custom over the years, and suggested them to many friends and my invalid mother.
Recently though the woman taking bookings has been so abusive over the phone, first telling me a driver was stuck in traffic and then five minutes later that he had been outside my house for '7 minutes' when we were actually outside talking to her on a mobile and he was certainly not there at all. My son was late for a job interview despite them reassuring me that morning a driver would be there on time.
When he did turn up he was revolting and his attitude and that of the woman on the phone has cost them my future custom,
There are other taxi firms in the area, I would consider using any of them before Neasham's.
The woman taking bookings needs to remember it's customers that pay her wages and learn to be a little more civil. read more