I have used this company for a good few years now and never had any problems with any of the…read moredrivers or the staff on the telephone. I recently used another company as Aura where busy and had nothing available for the time I needed, but I will not make that mistake again as I had a bad experience with the other company I used. The telephone staff have a good manner and are always very helpful. The drivers are always very pleasant and helpful also. You can also track where your taxi is using there app, so that old "Your car is just around the corner" is a thing of the past (not that I have ever had a taxi turn up late with this company). I would definitely recommend Aura Taxis to anyone in the Washington area. A very professional service and 5 stars does not do them justice. 10/10 for me :)

Best taxi company I have come across in Washington professional reliable great serviceread more

This taxi company is very reliable. The drivers are friendly and helpful. Competively priced too.read more

I mainly only review things that are the services I use or places I go and this is no different…read more If in Washington I will generally always use this taxi firm because they have always been very reliable and on time. Taxi drivers are always friendly and from time to time they do special £10 fares into Newcastle which initially drew me in to be a customer. Overall a good taxi firm!

i have used this taxi company when my car broke down 4 days in a row to get to work (i work in…read moreWashington)they are always there on time never late well impressed.

I always get great service from this company, and they have many special offers, and low set fares…read more The taxis are always on time, and the driver pleasant, (as are the telephone staff. I often book 7 or 8 seat taxis, and cars that can take a wheelchair, and they never let me down, they always have the vehicle I require available. My wages are paid directly into my bank, but these guys even take debit and credit card payment in the taxis, which means I no longer have to go via a cashpoint. I have just opened an E-book account with them via their website, which is free and means I can now book a taxi online, which is cool, I dont know of any other company that offers this service.

I used them 4-5 times during a Newcastle stay, both short notice and a crucial scheduled early…read moremorning pickup. They were courteous and on-time every time, a great value.

This used to be Newcastles leading taxi company until a year or so .now mostly a private hire…read moreoperation, not a very good one at that,drivers with little knowledge of the area and poor communication skills,some old school noda drivers still try to lift the company standards. Take as you find them.

Good taxi firm based in the centre of Durham. Smallish company therefore pretty quick to get to…read moreyou. Excellent local area knowledge.

This is a good taxi firm, prompt and reliable. The drivers I have had are friendly and helpful…read more Prices are not bad in comparison to some others.

Used this firm for the first time last week to go to Metro Arena - reliable, excellent prices and…read morechatty friendly driver.Will definitely use again - got another 3 gigs and a night out in Durham that i'll be uising them for already!

These are okay but they are always really late and I got sick of booking taxis for them to turn up…read morereally late with no apology. The prices are the most expensive in the area so I was not happy about paying that so I don't use them so much now. The drivers were not unfriendly or anything but just didn't feel as comfortable with them as other taxi firms, something creepy about them I think. Also when you call to book the people who answered the phone were snappy and rude and could not wait to get you off the phone. It makes the whole company look unprofessional.

I have given this taxi firm a lot of custom over the years, and suggested them to many friends and…read moremy invalid mother. Recently though the woman taking bookings has been so abusive over the phone, first telling me a driver was stuck in traffic and then five minutes later that he had been outside my house for '7 minutes' when we were actually outside talking to her on a mobile and he was certainly not there at all. My son was late for a job interview despite them reassuring me that morning a driver would be there on time. When he did turn up he was revolting and his attitude and that of the woman on the phone has cost them my future custom, There are other taxi firms in the area, I would consider using any of them before Neasham's. The woman taking bookings needs to remember it's customers that pay her wages and learn to be a little more civil.