Worst Moving Experience Ever - Damaged Property, Missing Phone, Unfinished Job, and Terrible…read moreCustomer Service
I had an absolutely horrible experience with Door to Door Moves. What should have been a simple move between two houses on the SAME STREET turned into an expensive, stressful nightmare.
From the beginning, the crew seemed completely unprepared. The supervisor complained constantly about having to carry furniture up and down the stairs, claiming that whoever scheduled the job hadn't told him the house had two stories. He also complained about having to move heavy furniture. Isn't that exactly what professional movers are hired to do?
The damage to my property was extensive. Furniture was repeatedly bumped against walls, leaving damage throughout the house. Several pieces of furniture were broken. My computer monitor had its screen broken beyond repair, meaning I now have to buy a new one. My freezer was scratched along its entire side.
The furniture disassembly was another disaster. They took furniture apart but didn't put it back together. Some pieces they couldn't even figure out how to disassemble, so I had to do it myself. Numerous screws, hardware pieces, and components were lost, damaged, or separated from the furniture they belonged to. As a result, I haven't been able to properly restore some of my furniture.
They didn't even complete the move. I had to hire another moving company to finish the job, creating additional expenses on top of the damage they had already caused.
But one of the most disturbing parts of this entire experience was that my phone disappeared during the move.
I never left the house that day, and no one else was there besides the moving crew. I was already mentioning that I couldn't find my phone while they were still working.
After they left, I used Find My to track the phone's location. The following day, and again the day after, the phone appeared to be moving continuously around the city, through locations I didn't recognize.
Based on these circumstances, I strongly believe my phone went missing during the move, and I was concerned that it might have accidentally ended up inside their truck.
I specifically asked the company to check the truck to see whether my phone had fallen somewhere inside or had been accidentally loaded with my belongings. My request was ignored.To my knowledge, no meaningful effort was made to check or help locate it.
My phone was never recovered. Losing an expensive device was frustrating enough, but the lack of concern or assistance from the company made the situation even worse.
And finally, the supervisor's attitude regarding tipping was extremely unprofessional.
At the end of the job, he openly complained to his coworkers about the tip I gave. I come from a different cultural background, but I have absolutely nothing against tipping. In fact, I'm happy to tip generously when someone provides excellent service.
However, I don't believe customers should feel obligated to reward poor service, especially when that service has caused significant damage and financial losses.
Despite everything, I still tipped him. The amount was lower than he apparently expected, and he responded by laughing sarcastically in my face. That was incredibly disrespectful.
I would have gladly tipped much more if they had done a good job, protected my belongings, and completed the work properly.
To summarize my experience:
- Numerous walls damaged from furniture being repeatedly bumped into them.
- Broken and damaged furniture.
- A computer monitor with an irreparably broken screen.
- A freezer scratched along its entire side.
- Missing and damaged furniture hardware and components.
- Furniture left disassembled and impossible to fully restore in some cases.
- An unfinished move that required hiring another company.
- My phone disappearing during the move and never being recovered.
- My request to check the moving truck for the phone being ignored.
- Constant complaints from the supervisor about stairs and heavy furniture.
- Disrespectful behavior and sarcastic laughter over the tip.
And remember, this was a move between two houses on the same street.
I paid for a professional moving service, but instead I was left dealing with property damage, missing belongings, replacement costs, additional moving expenses, and an overwhelming amount of unnecessary stress.
I would never hire Door to Door Moves again, and I strongly recommend that anyone considering this company think very carefully before trusting them with their home and belongings.
This was, without question, one of the worst customer service experiences I have ever had.