I had the pleasure of purchasing my truck from Phil. We struck a deal right away. He had the exact…read moretruck I was looking for and at the best price I've seen anywhere. He gave me my asking price for my trade. And got me the best loan rate, better then I hoped for. Super nice people ! Zero pushing deals. I drove my beautiful Truck home that day. Will do business with them again for sure ! I highly recommend them ! Thank you Phil for the great deal you gave me ! Norm.

Phil is an honest used car dealer. We highly recommend shopping there first. He didn't pressure us…read moreinto buying. He gave us a fair trade on our vehicle. He had no objection to us having our mechanic doing an inspection before deciding to buy. We were looking for a vehicle to suit our particular needs. My husband recently became disabled. Our Jeep was not roomy enough to accommodate, and difficult to load a wheelchair. We decided that a minivan would meet our requirements. I worked my way down the street, stopping at a number of used car dealers. I found a few minivans that turned out to be junk. And dealers failed to provide an online car report, which is an immediate deal breaker. Evidence of accident damage was glossed over by other used car dealers. Phil doesn't put junk on his lot. He readily provided an online report. Shop there first. We love our new (used) van!

I started shopping for a Jeep Wrangler back in June. I did my research, rented a wrangler to test…read moredrive and knew the exact trim I wanted. I did my homework on purchase strategies and what to look out for during the sales process. I had numbers in hand and my Google spreadsheet (yep, nerd) ready to go. I was not looking to low ball an offer (even during COVID), but a fair price for both myself and the dealership. No games. No BS. I have the money, let's do a quick sale. It's never easy nor quick, until you find the right dealership to work with. It took a total of two months of haggling with other dealerships and no car in return. It took only a couple hours with Yakima CDJR. I wish I had found them earlier in my search. It would have saved me a lot of time, frustration and stress. I started local in CA and had to expand to WA, OR, ID, NV, AZ and UT. I was thrown what felt like every sales 101 strategy, scam, dishonesty, nickel and dime, etc. tactic. My credit was pulled twice and when it came down to the paperwork, the other dealerships would swing a bait and switch magic trick (feel free to contact me privately on who not to deal with). I can't say this enough. I was extremely happy working with Yakima CDJR. What took other dealerships multiple days/weeks of negotiation, took Yakima CDJR a couple hours to finalize. Seriously, no games. It was that easy. My salesman was James Gillum. I highly highly highly recommend working with. He was honest and upfront. James will stay in touch with you and keep you informed every step of the way. He will go out of his way to make sure things are moving along. He shipped my wrangler from WA to CA and made sure that I was comfortable. When you're happy with the deal and you can hear the excitement of the sale from your salesman as well, it's such a reassuring feeling that the entire process was great on all ends. Thank you again Yakima CDJR and THANK YOU James! I will definitely be working with you on my next purchase.

Heads up people, Never going back to Yakima Chrysler Jeep Dodge Ram Fiat service department!!…read moreLesson learned at my expense, not only do they overcharge but also lied to me about no software updates on my Jeep transmission and didn't recommend oil change even though 97865 miles on, said it was a lifetime oil even though I had mentioned that jeep had a couple of hard down shifts and service manager stated I needed a new transmission $13000. ! I paid their charge of $248. And took it to Speck motors In Sunnyside, had two transmission updates-ECU and PCM ! Drains and refill, absolutely no issues, never go to Yakima Chrysler Again!!!

All the workers at McKenna Motors did everything they could to get me the exact car I wanted at a…read moreprice that was feasible for me. I will never go anywhere else to buy a car! I am extremely grateful. You always hear terrible things about tropes of car salesmen. McKenna Motors is nothing like that, they are truly a family there and treat you exactly like family. I am so happy to be driving such a wonderful vehicle :)

I bought a used 2010 Subaru Outback from these guys, and after owning it for 2 years and driving…read moreover 50,000 miles on it I can confidently tell you that McKenna Motors sold me a fantastic used car at a great price. I haven't had to pay for any repairs other than the usual preventative maintenance such as the timing belt replacement. They are also extremely nice people, and definitely care about their customers. Nothing shady going on at this place, unlike some of the other dealers I visited. I would buy from McKenna Motors again in a heartbeat.

I recently had the pleasure of getting a car from BBL after wrecking my car back in February during…read morethe crazy blizzard. I knew what I wanted and have been looking all over Washington for the car I wanted in my price range. I live in Spokane and was ready to get a car from Seattle but the dealership salesman was really lazy about it and lacked any customer service. I was getting frustrated. Luckily I found a car that had almost everything I wanted but the price was to high for me. So they met me a bit lower price that was in my range, since it was a rebuilt title and my bank wont do loans on brandished titles. I drove down to Yakima the next day. Test drove it. I loved it. Did the paper work and I was out of there in under an hour I think. Everyone there was nice and polite. And I was on my way. About to head back to Spokane and the check engine light came on and I panic, because in the contract I signed it said they aren't responsible if something happens to it since it is a rebuilt title. So I messaged them about the light and that I'd bring it back in the morning. They said ok. I get there and they already got the part they thought it needed. They replace it pretty fast and I'm on my way again. A few blocks later it comes on again. So I take it back. They plug it in, and find out what's going on. Some sensor is the issue. They tell me they will fix it and get it cleaned up for free. So I leave it there and go back to Spokane. I went down the following week and get it. It work fine no issues. They didn't have to fix the problem it had, but they did. They didn't have to work with me on price, but they did. Driving back and forth from Spokane to Yakima twice in 2 weeks to buy a car isn't hard when the team selling it to have good customer service and dont just see you as a paycheck.

Used car dealer. Some are great, some not so much. The more experience you have with them, the…read moremore you know what to expect. Unfortunately, my college age son has never dealt with used car dealers before. I sent him to Bbl because they had a car on the lot that I felt was a good deal financially. They took it for a test drive, and afterwards spotted a different car and took that one for a test drive. They fell in love and decided that that was the car they wanted. Of course it cost more than my budget, but they loved it, so I told them to request a Carfax and if everything looked good I would purchase it for them. They asked about the Carfax, and the dealer told them that he had a copy and made it seem like it was no big deal. Of course, my son didn't realize that he should have looked at it in person. I pulled up the Blue Book Value based upon the information I had. The car had abnormally low mileage and for this reason, the dealership wanted to charge extra. I felt that was reasonable. Once they had purchased the car and had driven back home, I pulled a Carfax on it just to keep in my file. I could have kicked myself! Not only was the title not clean, but there was odometer fraud listed right there in big red letters. The dealer of course, had no problem selling this car to my young son who was completely clueless about the entire process. I called Nissan to see if they could find out the actual mileage from within the computer system, but the car is too old. If I lived closer to this dealer (I'm 8 hours away) I would have taken this car back in a heartbeat! Ask to see the Carfax!!

Great place to buy a car.. Thank you to Nestor for the…read morewonderful Lexus 350 Sport. I love the red interior design. Would highly recommend

Terrible cars would go anywhere else, already jad to put 3k into the car and hasn't been 2 months…read more They don't care about the customers just getting rid of the cars i would go anywhere else.

Chris was very personable and helpful in so many ways! They don't carry a huge inventory but he had…read moreexactly what we needed. I bet if you can't find what you need, he could find it for you. He cared about our needs , which made the buying experience unstressful.

I went in before they opened (to avoid high pressure sales reps to see if this was the vehicle I…read morewanted) and instead got harassed by some guy I will assume was security. It's cool. I'll go somewhere else to buy a Jeep.

Horrible business and customer service, I tried calling them on different occasions because I had…read moreto speak with the finance guy and instead of letting me know that he was busy and to call later they would leave me on hold for more than 10 minutes. My car is presenting some problems and since I have my service contract I went in because I didn't know they are not the ones who fixes them but instead of helping me or tell me that in order to fix my car I have to take it to any mechanic shop they would try to sell me another car and insist on me trading in my car even after telling them that I don't want to trade it in. In the end they didn't gave me any information about where could I take my car or what I could do and just told me to go back if I changed my mind about trading my car.

Great people i got a 2002 vw beetle here i love it thank you ron and jannet inexpensive cars great…read moreowner's

I bought a 2016 Nissan Frontier from betterall all Auto Sales, from the first day that I bought it…read morewhen I push on the accelerator it starts to go and then hesitates. I took it back to betteralls and they could not figure out what was wrong. then the engine light came on so I took it back into him and they gave me some excuse that Nissan had to fix it so they made an appointment at Nissan and I took it to Nissan and then Nissan gave me some BS about a software update and all they did I believe is reset the check engine Light. Betterall on the radio says that they stand behind the vehicles they sell but all I'm hearing is excuses now I worked 101/2 hour days and have no way to get my truck back to betteralls and even if I did it's the only vehicle I have to get back and forth to work. Don't buy a car from betteralls all they do is like every other used car dealership they lie to you as long as they can sell you a vehicle then that's the end of it. They even charge me over three grand for a warranty on the truck and still they won't fix it. Edit Betteralls contacted me said they would make it right. They gave me a loner car and picked up my truck, as of now they said they have fixed my truck and I got it back. Hopefully they are correct and are doing me right. I'll see in the coming weeks whether they fixed it. As of now I'm happy that they are doing what's right and are tring to make their customers happy.

Buyer Beware (this also goes for AutoStars Motorgroup who are another location of this parent…read morecompany) I purchased a rebuilt vehicle from this dealership in April 2025 for approximately $8,000. I understood I was buying a used vehicle and accepted that no warranty would be provided because of the rebuilt title. What I did not expect was a vehicle with ongoing issues and a dealership that consistently failed to honor its commitments or provide meaningful follow-through after the sale. Within days of purchasing the vehicle, I drove it for only two days before leaving town. The vehicle then sat parked in my driveway for 19 days. When I returned, the battery was completely dead. After having it tested, I learned the battery was bad and needed to be replaced. Despite this occurring almost immediately after the purchase, the dealership refused to replace it, so I paid for a new battery out of pocket. As part of the sale, my salesperson, Mario Medrano, promised that a trailer hitch would be installed. This was not something requested after the purchase. It was part of the deal. More than 18 months later, that promise remains unfulfilled despite countless texts, calls, and follow-up attempts. Throughout that time, I received excuses, delays, and long periods with little or no communication. The problems did not stop with the hitch. About a month ago, the vehicle would not start. After receiving a jump start, it immediately died once the cables were removed. I couldn't afford the additional expense of towing and diagnostics, so I was forced to diagnose and address the issue myself and at my own expense. Most recently, the check engine light came on while I was driving. An independent transmission specialist performed diagnostics and confirmed that the transmission is failing. The estimate to replace the transmission is nearly as much as I paid for the vehicle. What makes this especially concerning is that the vehicle has only 51,000 miles, less than 5000 miles are my own. The technician expressed disbelief that a transmission with such low mileage was already failing, but the diagnostics confirmed that it is. When it became clear I wasn't getting anywhere through calls and messages, I eventually stopped by the dealership in person. Customers generally don't take time out of their day to visit a dealership unless they feel they've exhausted every other option. By that point, I had already spent more than 18 months trying to get the promised hitch installed and trying to receive meaningful responses regarding my concerns. Mario happened to be off that day, so I spoke with Manny instead. Manny listened to my concerns and said he would speak with the manager (from AutoStars where I bought the vehicle) and get back to me. While I never received the promised callback, he did pass my concerns along. Later, when I reached Mario directly, he indicated that he believed Manny was handling the issue. What I found frustrating was that Manny had only been involved for about a week regarding the newest issue. It did nothing to explain the previous 18 months of unfulfilled promises, delayed responses, and unresolved concerns. I have retained text messages documenting my communications regarding the promised hitch installation, the battery issue, the ongoing mechanical concerns, and my repeated attempts to get answers. Those messages show a pattern of delays, excuses, unanswered communications, and lack of follow-through. To be clear, my frustration is not simply that a used vehicle developed problems. Used vehicles come with risks, and I understood that when I made the purchase. What I did not expect was a bad battery almost immediately after purchase, a sales promise that remains unfulfilled after more than 18 months, repeated communication issues, additional out-of-pocket repair expenses, and a failing transmission at only 51,000 miles. I did not expect perfection from a rebuilt vehicle. I did expect honesty, follow-through, and accountability. Those expectations were not met. The failing transmission at 51,000 miles is disappointing. The dealership's failure to honor commitments and provide consistent customer support after the sale is even more disappointing. My advice to anyone considering purchasing a vehicle here: get every promise in writing, have the vehicle independently inspected, and do not assume support will be available once the paperwork is signed. Used cars come with risks. Being ignored for more than 18 months, having promises broken, and facing a transmission replacement on a 51,000-mile vehicle should not be one of them.

nice cars, nice people, nice place :). The service was very nice and respectful and they showed me…read morelove just like the lord Jesus says.

My family called about viewing a vehicle at this lot. The man on the phone was inconvenienced from…read morethe beginning. Once we arrived he disappeared, not allowing any questions about the vehicle to be asked. The vehicle we test drove shook when we hit the brake, my parents decided it was an easy fix and made a 10,000 offer on this 12,000 vehicle. The man began to be rude and disrespectful to my family stating that our vehicle was not even worth 1,000 and that we were a waste of his time. Do yourself a favor and avoid this dealership at all costs. If I could give this business zero stars, I would.