Busy place but we were treated well. We had to hunt for a salesman which in hindsight was kinda…read morenice. When we walked inside practically every desk was taken with salesmen and buyers. The owner actually greeted us. Great deals here. We will return.

We went for a routine alignment and oil change. Our 4Runner had minor pre-existing bumper damage: a…read moresmall crack and one bent tab from a previous incident. We were upfront about this from the start. We were not looking for a free bumper. We wanted something fair. What we got instead was over eight hours of dishonesty, a reneged contract, and a service advisor who lied to us repeatedly. After Toyota of Murfreesboro returned the vehicle with the bumper ripped halfway off, several tabs destroyed, and new cracks -- significantly beyond what existed before -- I called immediately and was connected to Chris Popin. Chris theorized the car wash likely caused the additional damage. Fine. We came back to work out a deal. Then the lies began. Chris quoted the replacement part at $800+. It's listed on their own website for $418.74. I pulled it up in front of him. He claimed it would need painting -- false. He claimed it might be the wrong part -- also false, confirmed by VIN. He then contradicted his own car wash theory, saying it couldn't have caused that level of damage, despite photographic proof that only one tab was damaged beforehand. After three hours of his moving goalposts, we reached a signed agreement: $418.74 for the part, $65 labor, $200 goodwill discount. When my wife arrived for the scheduled repair -- with our infant son -- Chris informed her the labor would be $279 more because they "didn't see the damage before." (Then what were you doing during the three hours I was there previously?) He then claimed he couldn't locate the signed contract from the prior week. She showed him the photo I had the foresight to take. They honored the deal only after being cornered with their own paperwork. They waited until I wasn't present to attempt to renegotiate a signed agreement with my wife. We had already acknowledged the prior damage and asked only for fairness. Instead, Chris lied about pricing, lied about parts, contradicted himself on the cause of damage, and his team attempted to walk back a signed contract. I took time out of my busy day to drive down and confront them about this and to ensure they honored their agreement; all I got was excuses and lies. Come prepared: know their labor rate is $164/hour, clear your cookies before browsing their site (dynamic pricing), and document everything in writing. They won't honor it unless you back them into a corner, you'll need to have proof. I am furious and disgusted. We will not be working with them again.

We were expecting to find a pushy salesperson instead was welcomed by a welcoming young man Colin…read more Torrens We showed him the ad of the used car we were interested in talked about it then he let us know about an even better deal on a brand new one! We were able to get a great price with no haggling. Colin followed up with us a couple days later to make sure everything was going well which it was. He is very knowledgeable about the car and explained everything about the crazy new technology in the vehicle. We totally recommend Colin and will use him again if we ever buy a car again

I had a 10:30 AM appointment for an oil change on my Corvette. When I made the appointment, the…read morewebsite indicated it would take about an hour. I arrived at 10:25 AM and sat in my car for 5 minutes before anyone asked me if I had been helped. Strike 1! My car sat in the service intake bay until 10:43 AM. So much for a 10:30 AM appointment...Strike 2! The service representative who helped me was semi-friendly, but the other representative in the cubicle was dismissive. The waiting area was nice - stocked with coffee, drinks and donuts. There was a good selection of seating choices, including an office suite and a charging station. Kudos 1! Several employees walked by but none of them greeted me despite making eye contact. I can see why some reviewers said the people here weren't friendly. Strike 3! It's 11:12 and my car still hasn't been brought into the service bay. This is not looking good for this dealership. Strike 4! I spoke to my service representative and said the hour they quoted me was almost up. She gave me the spiel about how the times are not guaranteed. I told her if that was the case, they should tell customers that when they make the appointment. Then she said she had no control over what people are told and I pointed out that she has access to those who do. It seems they don't understand that refusing to take accountability doesn't help. So far this has not been a good experience. Strike 5! Finally got finished a little after noon. Well, an hour and a half is not what I would expect for an oil change, especially if you go to the trouble of making an appointment! I have to say the only positive thing about this experience was the waiting area.

@Kamal Collins thank you for the honest, fast and comprehensive service today on our 2023 Murano…read more We were traveling and others would have taken advantage of us. You were honest and kind! If you are looking for a honest service advisor go see Kamal Collins!

Purchased a new Pathfinder and come to find that the dealer had installed a tracking device inline…read morewith the OBD II port. They did not disclose this or show the cost anywhere on the sales order. The only indication was a random text that was supposedly from LoJack. They have turned their operator into a useless AI answering service as well. This Dealership has become very shady and will lie and cheat their way into selling you something. This all began just after the purchase from a private owner in 2018 by Matt Bowers Auto Group. I would recommend going 20 or so minutes sound to Newton Nissan, Cool Spring Nissan or anywhere else besides this Nissan Dealship to buy anything.

Just had the most positive experience with Honda of Murfreesboro's Thomas Smith at Honda of…read moreMurfreesboro. In this day and age of poor customer service and sometimes outright rudenes, Thomas was such a breath of fresh air. Kudos to HOM for hiring such an outstanding young man. Negotiations for a car are often traumatic but Thomas turned an unpleasant task into a positive experience. If you're car shopping, do yourself a favor and give him a call, you won't regret it.

My husband and I had a very good recent experience at our local Honda of Murfreesboro location…read more The process of getting our Ridgeline was seamless. In particular, our sales associate, Drew Bryant, was very professional, knowledgeable, humorous and friendly. The comment he shared about his father's advice about turning signals was the funniest thing and will always be remembered and passed on to our grandchildren when they learn to drive. The whole experience from the credit application, to test driving to signing final paperwork was flawless.

great salesman. Trace was awesome and very helpful and staight to the point. Was there past closing…read morestill was very helpful with everything.

The House of Smoke and Mirrors ! We tried to buy an RTR…read moreMustang on 02/05/26. Nice car but for some reason, still on the lot after six months of not selling. We liked it and tried to buy it but the drivers side running board was broken and the paint protection film and window tinting had not applied. A $995.00 dealer add-on that Had to be applied to the cost of the car. After much apologizing by the salesman and others, we were told we had to purchase the car as is before the repairs and dealer add-ons would be remedied. We refused but said when all the fixes were complete in a week, we would then make the hundred mile journey again, to buy the car. They refused and we walked out.

I went here today and bought my dream Kia Soul. These people were so nice and helpful. We got a…read moregreat deal for a wonderful car. And the sweet man that helped me gave me $30 for gas and admissions. I recommend this place highly.

I had a great experience with Rory S. and wanted to experience my appreciation. Rory was super…read moreresponsive through text / phone and got all the pictures and videos we had requested of the vehicle. We wound up finding another car at a dealership across town but I had nothing but a positive experience from Rory and this dealership. Super friendly, polite, and personable.

I began communicating with TJ Potts of Absolute Auto Center regarding the purchase of a 2013 Ford…read moreF-150. During our communications, Mr. Potts represented that the truck was in great condition, had a "super nice interior," and that despite prior accidents, "you couldn't even tell" the vehicle had been involved in four minor-to-moderate accidents. The online listing also advertised the vehicle as a "non-smoker vehicle." Based on these representations, I paid a $500 deposit to secure the truck while paperwork was being completed. During the process, I became uncomfortable with requests to send additional funds without signed paperwork or clear shipping arrangements, so I decided to personally inspect the truck before completing the purchase. I traveled from Columbus, Ohio to Nashville, Tennessee to inspect the vehicle in person. Upon arrival, I immediately discovered a strong cigarette smoke odor throughout the truck, significant dents and scratches on the right side of the vehicle, and a large gash in the sidewall of one tire. These defects were not disclosed prior to my trip and directly contradicted the representations made to me. After confronting the dealership about these issues, I was initially told my deposit would be refunded if I chose not to purchase the truck. However, after declining to proceed with the purchase due to the undisclosed defects and lack of trust in the dealership, the dealership refused to return my $500 deposit. This place is shady and I would never recommend buying a car from them unless you're a mechanic.

I hate giving this place a 3 because I really liked the customer service received. However, the…read morevehicle I had planned to test drive did not start. My mom and I wasted time traveling from Nashville to Murfreesboro only to drive back without test driving the car. But the customer service was great. Fantastic!

The customer service here is great, they give no BS and don't make you feel pressured into buying a…read morecar like other dealerships. They were very patient with me while I tried to find a way to finance the car. I did notice a small problem with the car a few days after I bought it and they immediately fixed it for me free of charge. I would definitely recommend this place to anyone looking to buy a car.

Great staff! Sales and service both great with follow thru. Highly recommend if you're in the…read moremarket for a car or truck. Also great selection!

Listed a Jeep on Facebook Marketplace. They said that it looked good and wanted to come see it. We…read moreagreed on a price, and if it all checked out as I described, they would overnight a check to me and my credit union for the remainder and for title. Didn't think much of it and they were having the check overnighted. All paperwork was complete while they were there. They took my Jeep. The check coming to me and my credit union did not make it overnight. They finally arrived today. 7 DAYS LATER. I was contemplating having the Jeep reported stolen so it would be returned to me without question. Maybe it was my fault for being trustworthy, IDK. These people are scum of the earth and not to be trusted in their word.

The service I received here is unmatched! Nick and his team are wonderful individuals and provide…read moreyou with all details and communicate every step of the way. I had a bad experience before coming to CBA and they really did go above and beyond to help get back on the road. If you have any issues with your car please take it here you will not be disappointed! TiffanyH.

The service is great as are the shuffle drivers Cynthia and Brian. And the mechanics helpful. Who…read morewants to spend $$ on a 20 year old vehicle? But ya gotta!! Better than a car payment?? Maybe. lol