Great limousine service! The people were very friendly and helpful, as I tried to find the best option for my sister's bachelorette party. Definitely will use in the future! :) read more

DON'T use this service! I was instructed to call a different number, which was a different person as well, every time I needed to get or give information. I didn't get the Hummer limo I initially reserved and put a deposit on. Instead, I got a trashy and small Towncar limo, which barely had enough room for my party of 8. I was told to pay the remaining balance in cash to the limo driver at the time of pick up, which I did. THEN, they charged the card that was used to reserve the limo for the remaining balance too! They refuse to refund the card! read more

**BUYER BEWARE*** Joshua H. Anderson, a.k.a. "J.H. Anderson Enterprises, Midnight Express Limousine Service, Prestige Limousine Service," is associating addresses with his "imaginary" business. We discovered this after Mr. Anderson, decided to deliberately downgrade our business agreement of the extended Cadillac Escalade, 20 plus passenger limousine on the most IMPORTANT day of our lives, OUR WEDDING! After calling each number listed for all of his addresses on his websites and on the BBB, it was discovered one was a hotel, one the number for a tax accountant, and the other for a church. All of this was discovered before filing a BBB complaint and contacting local media. Now let's begin with my encounter with Mr. Anderson and his ***FRAUDULENT BUSINESS PRACTICES*** On June 30, 2014, I called Prestige Limousine at the Tyler, Texas. The location where I spoke to a gentleman by the name of Josh Anderson. He informed me that he was the owner of this company and would be able to help me with my limousine needs. I proceeded to ask him if they had a 20+ passenger limousine in which he responded that they had various extended limousines, ranging from Lincoln Navigators, Cadillac Escalades, and Hummers as well just to name a few. Since, this was for our wedding, and I wanted for us to ride in class, I opted for the extended Cadillac Escalade that seated 20+ passengers for my fiance's grandmother and bridal party. Mr. Anderson, was quick to take our money without providing a contract even when he was asked numerous times. After, my fiance begged him for something in writing he faxed the receipt and we never received a contract. He was very polite, and sounded very trusting. Assuring us a wonderful day! Now on to our wedding day disaster--as my bride is putting on her make up, the rude limo driver who said he never heard of Josh Anderson, yelled at my now wife for a physical address, and was looking for the quinciera!! At the time he called, he was 15 minutes late for pick up, and had the pick up time wrong! We had provided our physical address numerous times with pictures of our driveway and the house. The limo arrived and to our surprise it was not an Escalade, but appeared to be a late 1990's or possible early 2000 model Lincoln Town car limo. That was definitely not worth the almost $1000.00 we were charged for 4 hours. We specifically requested for the limo to be extremely COLD, as we had an 85 y/o passenger, a bridal party, and a bride in a dress. Not only was it FILTHY, but the temperature in the limo was felt to be in the 90's as the whole wedding party was sweating all the way to the church. As the mother of the bride exited the limo, a mysterious oily, black substance was on the handle of the limo as well as the seats. There was also what appeared to be a vomit stain on the seat belt. As she looked down to go to the church, her $400.00 dress was stained with grease. We have yet to be reimbursed for this as well. As we were standing as a glowing family post-wedding, we were interrupted by an alert from the wedding party stating the driver outside was waiting for his tip and he wouldn't leave until he received it. Here again, Josh Anderson failed as a business man. The bride and myself have been in the service industry for many years. Upon negotiating, we specifically asked if we were to cover the tip or if he would be covering the tip. Mr. Anderson told us he would be sure to give the driver his tip out of our total. My father-in-law had to leave family pictures at least three times to tell the driver to call Josh (who he had never heard of). While watching sea-shells wash up on the sea shore, on my honeymoon, I had to deal with Josh Anderson and his empty promises to return my money within 48 hours, then it became one week, then it was lets have a meeting and please do not post anything bad about me and you will have it in 5 days. WE NEVER RECEIVED OUR REFUND and still until this day we still haven't received a refund. It is so sad we didn't see the other reviews of other disgruntled customers. Our mission is to spread the word about this business so other people do not have to go through what we went through on the most special day of our lives. How can someone take the money of people, knowing these are the most special of days in their lives, days they have SAVED their hard earned money, with no care at all? It baffles me to know that there are people in the world that just don't care. Our expectation was to get what we paid for. To see that shiny, beautiful limo that we saved for, to be waiting to pick up my beautiful 85 year old grandmother to deliver her to the church to witness the best day of her granddaughter's life. Our suggestion is to never hire Josh H. Anderson, a.k.a. J.H. Anderson Enterprise, Prestige Limousine Service, or Midnight Express Limo Service, if you want a pleasant experience. read more

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Me and a group of friends missed our prom because the limo didn't pick us up in time (they left us at a restaurant too). Took HOURS to get someone out to pick us up. They apologized and gave us their best limo to pick us up with (after midnight by then) and offered a free ride to anywhere we wanted to make it up. Still disappointed we had to missed out on (my only) prom. read more

Please give us a call, if you have any questions or concerns. Prestige is under new ownership. Thank you, read more

I knew nothing about Prestige when I contacted them for limo service for my grand daughter's Sweet 16 celebration. After speaking with Joshua, the new owner, I was confident they would do a good job. The evening was fantastic. The driver was courteous and dressed very nicely. He opened doors and made sure the kids knew how to play whatever music they wanted. The limo was clean and absolutely beautiful. Everyone enjoyed the evening. I couldn't have asked for better service and I would definitely recommend Prestige Limo to anyone. I think you'll be very pleased. read more

LIMO NO SHOWED FOR AIRPORT TRANSPORTATION!! OWNER GAVE ME "CHECK IS IN THE MAIL" RUNAROUND ABOUT MY $743.94 REFUND FOR SERVICES THAT WERE NOT DELIVERED! On 5/28 I arranged a limo service with Prestige Limousine Service of Tyler (aka. Midnight Express Limo, J.H. Anderson Enterprises) for airport transportation for 6 from Hideaway to DFW Airport on 7/19 at 9:30am and return from DFW Airport to Hideaway on 7/29 at 6:56pm for a total of $595 round trip. Immediately on 5/28 my credit card was charged $619.95 and the owner, Josh, indicated the extra was sales tax. Josh indicated he was mailing me a contract which I never received. He insisted twice he mailed it but I still never received it. On 7/14 I received a Square receipt from J.H. Anderson Enterprises for $123.99. I inquired with Josh what the charge was and he indicated it was the tip detailed in the contract (that I never received). I requested and received the driver's name a cell phone number to provide to the security gate in the neighborhood to enable his access for pick up. The morning of 7/19, my 6 family members eagerly awaited the limousine service to whisk them to the DFW Airport to begin our once-in-a-lifetime family cruise vacation to Alaska. THE LIMO NO SHOWED! When the limo had not arrived at 9:30am, we called the driver's cell phone and received no answer. I immediately called Josh's (company owner) cell phone and he unsuccessfully tried to reach the driver. After 20 minutes of his unsuccessful efforts, he indicated another limousine driver was on the way to the house and would be right there. I got the name/cell phone of the other driver to provide to the security gate and called him to ensure he had correct directions. He indicated he would arrive in 45 minutes which would put him at the house over 1.5 hours later than the arranged pick up time. This would not get us to the airport in time for our flight. I called Josh and let him know this was an unacceptable option because it would not get us to the airport on time and we had to cancel his services. We called the driver and told him the same. My 77 year-old father had to drive the family in his vehicle from East Texas to DFW Airport to enable them to barely make it in time for the flight. Once we returned from our vacation, I contacted Josh on 8/1 to request a full refund since he did not deliver the service. He agreed to overnight a check to me via FedEx. On 8/9 I still did not have the check and requested the FedEx tracking number. He indicated the refund check was sent regular mail and specified in the email "**Not Guaranteeing a date for your refund to be in hand** Please believe me, it has been sent." On 8/16 Josh reached out to me to ask if I received the refund. I indicated I had not received it and he, again, confirmed the "check has been in the mail over a week now.". On 8/21 I again let him know I still had not received the refund and was taking further action. This company is unreliable and you cannot trust the owner, Josh Anderson, to be truthful (ie. contract is in the mail, check is in the mail, limo will arrive on time). They do business under at least 3 different names that I have found - Prestige Limousine Service of Tyler, Midnight Express Limo, J.H. Anderson Enterprises. read more

My debit card was charged twice for one service and then I was given a worthless check as "repayment" by the owner. I finally had to go through the Gregg County District Attorney's Office for collection. I DO NOT RECOMMEND this service. I had a terrible experience that has taken months to resolve and I would not want anyone else to go through it. read more