Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

They talked to me and never actually went through and scheduled my appointment like what?read more

Update to my Enterprise review: Enterprise responds to negative reviews asking us to email them our…read morecomplaint. I had emailed enterprise prior to leaving a review. I received an automated response, so I decided to leave a review here. I have no received any kind of feedback from enterprise after leaving the email or this yelp review. Do not be fooled by Enterprise "following up" to negative reviews on here. Aaron, the manager (which he made very clear) was exceptionally rude to me. He called me this morning around 11:40 to confirm my reservation which was set up through Liberty Mutual since I was rear ended. I told him I'd need the car brought to Toyota Atkinson location. He said no problem, since there's an Enterprise right around the corner. He said everything would be ready when I needed it at 4:30. Around 5pm, I'm still waiting around at Toyota. I called the Enterprise that is around the corner and they explained that the reservation was set up through a different location and that I'd need to call the other one. They nicely explained that they'd help if they had a car available but there were none. I called Aaron and greeted him with "Hello, this is Alison Knox. We spoke earlier this morning about my reservation." He responded rudely with "umm I speak to like 50 people every day. What do you need?" I explained that I needed a car to come to me since my car is under repair. Aaron told me that they do not pick up people or drop off cars. I explained that I was confused by that since Enterprise is known for doing that and the other location offered to do that if they had a car available. He said "well I'm the branch manager so I would know what we can and can't do". I responded that my car is getting service and I don't know how I'm supposed to get to his location for a car and he said "I don't know either ma'am you need to figure that out". I'm shocked by how incredibly rude that man was. I called three other enterprise locations after that, however after waiting on hold for each location for 15+ minutes, I had to hang up and move on. I ended up getting my damaged car and returning home. Complete waste of my time working with Enterprise today.

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

This was, by far, the worst rental car experience I have ever had…read more Upon pickup, the vehicle reeked of smoke and cigars to the point it transferred to my clothing and belongings. I had back-to-back client meetings and no option to return immediately. After my meetings, I attempted to exchange the vehicle--making 32 calls to reach the Duncanville location--only to be told there was "nothing" they could do and that I was "lucky" to have the vehicle at all. Even when I was told another car was available, I was refused the exchange because it "needed servicing" and they would not make it available, despite me being only five minutes away before closing. The odor was so overwhelming that my husband paid for a professional detailing, which didn't fix it. On the final day, I returned the vehicle to the same location I picked it up from, only to be told it was the "wrong" location. I was then told to hope it wouldn't be stolen and to retrieve it and return it elsewhere--causing me to delay my flight just to comply. Throughout this process, I made repeated calls to multiple Avis locations, tried to resolve the issue professionally, and was met with dismissive, unhelpful, and at times condescending responses. For a company of Avis's size, this level of service is unacceptable. The lack of customer care, accountability, and urgency was shocking. I will never rent from Avis again and cannot recommend them to anyone who expects even basic professionalism or respect.

Hustlers..They don't have a hrs of operation..They will lie and say bring the car back at a certain…read moretime then are closed when you arrive so they can charge you for an extra day..The owner is an asshole.He hustled my mom and then had the ordacity to tell me it's only 55 bucks..lol..broke vibes..I don't recommend them ever..gonna call cooperate and file a small claim

I have been coming to this Enterprise for car rentals now for the past year as I spend a lot of…read moretime on the road for work. Caleb has been the best Enterprise employee I have worked with. After my first rental he remembered my name and every time makes it feel like it's my personal Enterprise with the white glove service and attention to detail

I went in for a pickup this morning. There was no line, no wait, the process for picking up was…read moresmooth, and it didn't take long to get the rental. A few seats are in the waiting area if you have to sit a bit for your rental. The rental is nice and clean

When I went to pick up the vehicle I had reserved the day before, the hertz guy had a buddy in the…read moreroom with her feet up on the desk. I was told there was no cars available that my insurance would pay for- even though it was reserved the day before- and then all the sudden he dug through a drawer and found a random set of keys for car that would work. The printer didn't work so I was told the contract/receipt would be mailed to me. It wasn't. But at the time I picked up the vehicle and from numerous voice messages left from this location I was told I needed to bring my vehicle back on a Sunday. Well they are closed on Sunday. No big deal- I have never seen a rental place without a key box where you can drop your vehicle off after hours. Not this place. Nothing. I walked the whole building. Call corporate and find out my insurance was actually paying for the vehicle through the next Tuesday. So I had a friend take time out of their day to go with me to take this back and couldn't even return it without paying massive fees to take it to a better location. So now I get to take off work and pay for an uber to get the car taken back. I rent cars a lot. I have never seen a place this unprofessional. It has been a nightmare. Also the car smelled really strong of horrible perfume so I had to ride with the windows down to not have an asthma attack.

If there were a way to give 0, I would! We sat for 25 Minutes just waiting to exit the Hertz lot…read more Not sure if there was a computer glitch, but we were offered no explanation. Please don't use this company if you plan to conduct any business in a timely fashion in Dallas!

i dont even know where to start. first i reserved a car the day before and the next day i get their…read moreand their are noooo cars at all. then after waiting two hours for a car the lady tells me they dont take my type of visa card. so the funeral that i was suppose to attend in arkansas i ended up missing. the worst experience ever. i dont recommend anyone go to this place ever!!!!!!!!!

Zipcar is worst place to rent a car. There cars dirty and have mechanical issues also. They have…read morethe worst customer service I have ever used. Don't use them.

This is hy far the worst company i have ever done business with. to top it iff customer service…read morethretened to end my membership with them if i continued to press the issue that was not resolved. I rented a car from zipcar to make extra money for christmas the car i received was full of drug parafanelia and smelled like smoke with the gas light on i received it in this condition almost 45 minutes later than i reserved. zipcars response Refund request (#14859374) assigned agent Petra Assigned agent How would you rate the support you received? Good Bad What is the main reason you are unsatisfied? Add a comment about the quality of support you received (optional): Update ticket requester Clifton Watson December 13, 2024 at 12:52PM Hi Clifton, Thank you for reaching out to us with your account concerns. I can see that you received communication regarding this issue previously. We let you know of our decision and we consider the matter closed and will not be able to communicate further on this issue. Please be aware that continuing to push back on this resolved issue may cause your account to be reviewed for viability and closed if deemed appropriate. I apologize for any inconvenience. Thank you, I hope that no one else has an experiance like i did and this is the only way i know to help you make a decision.

Tastes amazing i loved the cheesy bacon burger with tartar sauce and fries with melted cheese and…read morebacon on it. So tasty

Shareef was dismissive and unhelpful. Gave this place about $1,000 of business and he wouldn't…read morespend more than $1 extra to get me a lyft that was closer than 20 minutes away too. Don't go here. Ran by some cheepo scammers.