Polished and Professional! We recently purchased a vehicle through Raul and the experience was fantastic. He was straightforward and made us feel completely comfortable, which was a breath of fresh air compared to other dealers we visited. We knew exactly what we were looking for when we walked in, and they had a 'Sold' sign on the car for us in less than 30 minutes. The process moved quickly without the typical back-and-forth games we experienced at larger franchised dealerships in the area. We are so glad we found Raul--they have definitely earned our repeat business. Plus their service department is very efficient. We received three free oil changes and tire rotations were a great added bonus! read more

On October 17, 2025, I saw a 2014 BMW M5 listed on CarGurus for $27,664, and I even received a confirmation email showing that same price. Drove over an hour to go see this car. When I arrived at the dealership, the window sticker said $35,000, and I was told the online price was "with a trade-in." I spoke with the sales manager about the price difference, and he told me "CarGurus makes the prices." That's completely false. I work at a dealer/repair shop, and I know the dealer controls its own pricing, not CarGurus. According to CarGurus' own Dealer Pricing Policy, dealers are required to list the full cash price available to any buyer, and prices cannot be conditional on a trade-in, down payment, or special financing. CarGurus also clearly states in their Terms of Use that they do not set or control dealer pricing, the dealer provides the numbers. Within just a few hours of my visit, the listing price on CarGurus changed to $30,988. That's deceptive. This kind of pricing behavior is dishonest and it's illegal. Under Massachusetts General Law Chapter 93A - the Consumer Protection Act, it's unlawful for a business to use false, deceptive, or misleading advertising to bait customers with one price and then raise it later. That's called bait-and-switch advertising, and it's a direct violation of consumer law. Buyers beware: if a dealer lies about pricing, imagine what happens once you're signing papers. Transparency and honesty should be the bare minimum when you're spending tens of thousands of dollars. read more

Prestige Automart - Price changed after I left - Used Car Dealers Near Me - Westport, Massachusetts

See all

Purchased a vehicle for my 16 year old! Two months in and the car was making a rattle noise so I had our mechanic check it out. Turns out there were missing pieces to the rear brakes! This car was certified used and inspected prior to purchase. Our mechanic states it looked like a "backyard brake job". When I contacted service, the service manager was a d*^k and wouldn't take any responsibility for their shotty work! I don't even want to give one star! read more

!!DO NOT PURCHASE FROM HERE!! I'm not usually one to write reviews, but after the experience I have had I feel like it's only right to warn people about this place. The last 6 weeks of my life have been nothing but stressful because of Prestige Westport. First of all, I'd like to say the customer service here is a joke, they will do anything to brush you off and not have to deal with things. The amount of times I was told "I will ask and get back to you" or "I will let you know shortly" just to never be called or messaged back is absurd. On October 18th, I went and test drove a 2021 ram pro master. I loved it and decided to purchase it. When I test drove it there was a loud squeal coming from the back wheel, which ended up being the parking brake. I was told it would be fixed before I picked up the vehicle. When I went to pick it up, the same issue was there, so I was stuck at the dealership for an extra 2 hours longer than I should have been. It is now December 4th and I have had to bring the same issue to the dealerships attention 5 times since I've bought it, each time being told it had been "fixed" yet here I am, still dealing with it. I run a small business and have missed almost 2 weeks of work because of this van, which I cannot afford. They also offer "loaner cars" for while you're vehicle is held up in the service department but they never have any left (says a lot about the quality of the vehicles they sell!) so I have had to rent cars, which they refuse to cover the cost of. I also traded in a vehicle, which part of the deal was the dealership paying off the loan. I was told not to worry about it, yet It took them almost 5 weeks (payment was made 6 days ago, November 28th) to finally pay it off because they sent the check in the wrong name, and made it seem like the banks fault every time I brought up the loan still having the full balance. I received multiple phone calls from the bank looking for payment while they had my vehicle which caused even more stress on my life. The payment being late led to me getting a 30 day late payment on my report because I was told not to make anymore payments when I traded it in. They also listed the truck for sale while the loan was still active and vehicle was still in my name knowing the issues that were going on, but hey, anything to make money faster while customers deal with the issues, right? (Just found out listing a vehicle as a dealership without the title in hand is illegal, what a trustworthy dealership). If you read this, please do not bring your business here. read more

I went into Prestige Auto in Westport about a year ago now and purchased a BMW 4-series. I went there intent on purchasing that specific car and already had financing for it. The salesperson Jerry helped me, and even though I told them I already had financing, they still insisted on running my credit, "in case they can give me better rates." They couldn't, and when we first walked up to the car, one of the tires was completely flat. While it was being filled, Jerry walked me around the lot and told me "BMW's are very expensive" with a tone as if I shouldn't buy the car I went there for. I told him I was set on the car, we did the paperwork for the sale, and I was told I need to leave a deposit until the check cleared for the actual sale of the car. Initially, I was requested to put AT LEAST $100 down and was told it would be refunded once I picked up the car, which also took 2 weeks and I was never given info as to what was actually done on the car. I only put $50 down (thank god) because it never was actually refunded. I called a week or so after I retrieved the car, and was told "all the managers are in a meeting and that I would receive a call back." Obviously I did not or else this would be a better rated review. Now that I'm going through all my documentation, I checked the bill of sale where the $50 was NOT listed as being paid towards the car, so now I'm writing the review because that's straight stealing. I'm posting a picture of my receipt. *Side note, I walked in with my own financing so they knew the dollar amount I was approved for, and they worked it to where they used every single dollar of the loan. I understand they're in business and using every dollar, but don't tell customers they're going to receive it back when they don't, and don't pressure people into running their credit when they already have financing. If I ever receive my refund I will adjust this post accordingly. read more

Prestige Automart - Used Car Dealers Near Me - Westport, Massachusetts

went to have my car serviced in Taunton was qoated 900.00 went back they changed it to 1900 an stuck me with a Sunbit payment plan HUGE rip-off and the mechanic smelled like booze !! place sucks read more

Just plain scummy, cheap and, apparently, stupid. If you give two twenties, and two separate fives - not one ten, for a $43 bill, it would appear to be a tip. Otherwise, you would give $45, not $50. read more

Went over to the Westport to look at a BMW BMW had flat tires rusted rotors rusted brakes at first the sales representative told us it would be $3000 and that included all the fees and everything but once I told him things that was wrong with the car he brought it up to 4700 and then once I told him I knew sounds the car was making at that point he said that he didn't feel right selling me the car but his first conversation he told me the car was already serviced but It wasn't the car smelled like burning oil so when I told him my concerns and my bad experience, he told me to hold on and wait for the manager will come and speak to me while the manager never came out to speak to me and I just feel like what you describe in your advertisement is false and the service Isn't Good it felt like the guy was trying to con me in order to make a sale and then make madness where he kept on asking me why not go someplace else Why did I choose to come here I mean, if that's a sales strategy he needs think of a better one read more

Prestige Automart - Used Car Dealers Near Me - Westport, Massachusetts

See all

Jonathan Cady great guy to work with help me get set up for a 2017 Nissan 370 was cool guy great conversation with him help me out as a first time buyer go see him read more

If I could not put a star I would have. Completely lied to told things would be replaced and instead got a complete hack job "repair". Had my car for 2 weeks to replace the rocker panels. Instead it took them 2 weeks to screw sheet metal over the rotted rocker panels and spray painted everything. Then had it for another week because no one had their sh*t together. So they had it a total of 3 weeks before I got it. Not to mention they switch insurance and registration to the new vehicle while I was still driving the old one. A complete sh*t show and never should have gone here. Stay away if you can. read more

See all

There's a reason they have bad ratings. Something as simple as browsing cars becomes a nightmare at this place. I had a guy who was outright told I'm just browsing I don't need assistance nor am I buying a vehicle on that day, I was browsing for a potential purchase in a couple weeks, The guy wouldn't leave me alone. Kept trying to find out where I work and how much I made. I mean get the hint. I didn't even get to look through the whole lot because it became so frustrating to me that I left. read more

I was just scrolling through looking for a vehicle and CALVIN CEPADA, one of their salesmen approached me asking if he needed my assistance. He was attentive and gave me the pros and cons of the vehicle I was interested in and matched it to my every day needs to see if it fits my lifestyle. He made sure I was comfortable and also was EXTREMELY patient with me because I was so indecisive... I really appreciate him and I'm so glad I got him to assist me that day. HIGHLY RECOMMEND CALVIN!!!!!!!!!!! read more

I cannot complain about the personnel at this dealership. They also have a great selection of whatever you are looking for. I was helped by Vic the salesman and he explained everything well. But, the circumstances and the current sales environment, along with intertest rates killed this deal. Just be aware that the list price you see is with a trade in. If you do not, add 3k. And, forget about the payment calculator on site. It is way off. My deal should of came in at about 240.00 a month. My fico score which I just checked is 761. I went in to buy a Dodge Ram 2012. listed for 18,955.00 I had no trade in so they tacked on another 3k. I was willing to give 7500.00 as a down payment. So, a little adding comes out to, financing 14,455.00. Work sheet was brought back to me 60 months at 356.00, which comes out to $21,360.00. I gets up and says see you later. Vic asks me, this is how you negotiate. No sense beating a dead horse when it is dead to start. I walked out. read more

The price listed on the website was thousands of dollars less than the actual asking price- the old 'bait and switch' trick. Not okay. Then they decided it was acceptable to ADD the price of the trade in to the agreed upon amount of the new car. Add the trade-in to then subtract it later.... totally sketchy. When I pointed out that it was wrong, I was told this was what we agreed upon- totally tried gaslighting me. I told the finance manager that his business practices were shady and sketchy. He did nothing to try to improve my opinion of the situation, so I assume that he agreed with me. read more

30 days after have bought the car, we had to spend $2600 in mechanical repair despite the car is still under warranty... We bought the car in July 2020 with Jeffrey. He told us the car as been checked by their mechanic and that it comes with a 60 days warranty and that if anything happens within that period we can give a call and they will fix the car. We were traveling out of state and the car started to steer right and vibration started to appear in the steering wheel. We stopped to run a diagnostic at a Acura dealer and they found that the 4 rims were bent, the 4 tires were dead, the alignment was of specs and the front stabilizer links were broken. They also found suspicious thing on the car. 3 tires from 2018 and one from 2020 (you are always suppose to change tires by pair). As well as fresh paint where the rim were bent (Maybe they have been reworked before?). We contacted Prestige auto mart to address the issue. They told us the 2020 tire and fresh paint must have been done before they bought the car and that they were not aware of it. At first we were told that the car passed inspection so they will not fix it. After arguing with them they told me it is not a safety hazard so they do not have to fix it.... Then after hours arguing with them they agree to pay for the parts and ship them to us. However they did not want to pay for labor. However, when I sent them the quote from Acura they said it is to expensive and they are not sure they can pay for it... Since then they just stop reply my phone calls. Each time I call them somebody tell me the manager is too busy and he his gonna call me back. It has been almost 2 weeks I have not heard from them. We ended up paying for the repair ourselves. $2600 in total. It was the worse experience we ever had buying a car. What is the point to buy a car with a warranty if it does not cover anything? I will not recommend this place to anyone. read more

See all

total nightmare from start to finish, and car still isn't right. Loaner car had complete credit card info on a slip from previous occupant. Zero trust in sales and repairs. read more

I won't speak on service or anything else; but simply the fact that they try to get triple or quadruple the price of a car. Looked at a 2013 Altima with a price tag of 12,900. KBB has the price at between 6 and 8,000! This also doesn't include a 20% interest rate for bad credit and 3,000 down! Dodged a big bullet after reading these reviews!! Update: They also said they don't pull my credit and it's a "soft pull." Of course I get a notification from Experian saying thaleybe run my credit and it counts as a "hard pull!" Man these used car dealerships/salesmen sure live up to the reputations!! read more

I am from Boston and purchased a 2015 VW Golf TSI on March 4, 2020. While discussing pricing and financing I was asked how my credit was and I told my salesperson, Dallas, the truth, it is excellent, but, I had recently (in January 2020) been the victim of identity theft and as such, there's been many, many inquiries on my report from the thief, I've been (and still am) trying to get taken off, etc,etc. He talked to the finance manager about it and said they won't run the credit check; which was fine, so I said I would pay by cashier's check in full. Brought back check in about 45 minutes, car sold and all is good. Until I just saw my credit report and see they did in fact run the inquiry which now gave me my 11th inquiry in 3 months which I just told him I was trying to resolve! Thanks! So, 2 days later I picked up the vehicle, got it inspected and get on the highway. Driving up Route 24 to Boston I notice "EPC" on the dashboard light up. I had no idea what it meant and since I'm in a car I just picked up figured it was probably something with traction or some button I hit and the car appeared to be running fine, so didn't even think about it really. When I got home, which was about 55 mile drive in total, all highway, I noticed it took nearly a half a tank of gas and I found that to be really odd, so I refilled the gas again and then the "EPC" light actually went off. There was a factory recall on the vehicle and I made an appointment to have the Volkswagen dealership take care of it and on my drive, luckily, to the appointment, the EPC warning light came on again which means "Electronic Power Control" and an EPC warning light in a VW indicates a problem in the powertrain control system. This can be one of 17 faults, including lack of messaging between the powertrain and many systems, such as the fuel injector or air conditioning unit. It can also indicate performance control problems, defects and malfunctions of the EPC. Bottom line is it can also be deadly if not followed up on. The VW dealer fixed the recall issue and then told me the EPC light was due to what would've been a $2,000 repair job, but was covered, luckily, by some VW warranty. This repair involved, "replacing the entire turbo underboost system". Also, it needs a "piston control oil cooling valve" replacement which was estimated at another $400.00 (not under their warranty) but told me I should have no problem in having it fixed where I bought the car from since it's still under warranty. But the part which really makes me mad is when I went back online and looked for pictures of the car (most were already taken offline since car was sold), however, I stumbled upon a video of the car and what do you know? The EPC warning light happened to be on in the video!! So, they certainly knew about this before the car was sold and didn't even mention to me at all! Totally shady!! And, the oil and filter which Prestige told me had been done - was NOT done and VW dealership changed oil and filter for me as a courtesy. Unbelievable - and now I can't even get a call back from these people! Highly do NOT recommend this place for purchasing your used vehicle - deceptive and do not even return calls after the sale! Well, I understand there's a public health emergency and the dealer has been closed since the day I had this done at the VW dealer, but the website indicates you may still contact them via email, phone, Facebook, etc. I've contacted the last two Mondays about this asking if Dallas would get back to me, or if he has an email even since I can't find his anywhere on their sites, and all I receive is an auto reply about someone will contact me. It's been 2 weeks! read more

Prestige Automart - Note: EPC warning light on the dash from the Youtube video at 0:20 https://www.youtube.com/watch?v=yGay68IByk0 - Used Car Dealers Near Me - Westport, Massachusetts

If you choose to come here, work with the salesman Nate. We had a great experience with him. Not only did he go above and beyond for us, he did so with urgency and professionalism. It was a blessing to work with him. read more

This place is a classic! After agreeing to pay full asking price on the vehicle my daughter wanted, I was informed that 'ownership has decided not to retail this vehicle.' I literally laughed and walked out. I get the whole bait and switch thing, but these guys are used car dealers thinking they're Axe Capital. WWBAD? haha read more

I would give this place 0 stars if I could! First of all the car salesman, Eric, was not adhering to COVID guidelines. As I was about to drive off for my test drive, he stuck his maskless face into the car to talk to me, and he was generally standing too close. Most of the other employees were walking around maskless, so if you're concerned about your health, don't go here. Now to the worst part, the car that I test drove and eventually bought had some stains on the ceiling and I asked specifically if there was a water leakage problem, because it had a moon roof. Eric told me right to my face that there wasn't a problem with any water leaking into the car, but he would have the stains conditioned out. A few months later, it rained and my ceiling was soaked! It had gotten so bad that the seatbelt alarm was triggered due to how wet the seat was from the rainfall. The car had been sitting on the lot for quite some time, so they had to have known about the leak. If you want an honest dealership, do not go here. Now I had to pay $300 to get it fixed because it hadn't rained until after my warranty expired. I was lied to about the problem, which cost me more money. Not only that, but there was a known issue with the moon roofs, even a technical bulletin, released but nothing was done to fix the issue or alert consumers about the problem. read more

I purchased a Hyundai elantra 2013 the bumper was cracked and was supposed to be replaced I hit a snow bank in a blizzard and the bumper cracked in the same exact spot I took my vehicle to my auto body repair and they showed me that the bumper was stapled not replaced Don't buy a vehicle from this establishment they are not trustworthy and I have bought 3 vehicles from this establishment beer beware read more

Prestige Automart - Used Car Dealers Near Me - Westport, Massachusetts

See all

The reviews about the place are true and consumers should look elsewhere. Upon arrival, there was little interest in me as a customer. I was immediately asked for my keys, license, registration, and to take my personal vehicle for a test drive and to asses a price. After waiting for 20 minutes I had to ask to see the car I came to look at - in hindsight I should have asked to do that first upon arrival, but thought I wouldn't be left to sit unattended for as long as I did. When I was given the car for a test drive, the salesperson did not attend due to COVID restrictions, which I understood. I drove less than 2 miles from the dealership and completely ran out of gas. They gave me a car to test drive that had absolutely no gas in it. I inched to a gas station and had to pay for this myself to return. Upon returning I was assured the car would be inspected prior to my purchase to ensure it was not a gas leak - I was confident there was no leak, the car had absolutely no gas in it. It was a new car to me to test drive, I didn't notice the gauge, if it had turned on, until the car began shutting down. Something I will be sure to look for in the future after this experience. While I was glad Prestige repaid me for what I spent on gas, and a little extra, it was a discouraging experience. We discussed sending my application to my existing bank as I was already a customer and had a current loan. Instead, the finance department sent my loan application to 5 banks, none of which were my current bank. My credit has taken such an enormous hit over these hard inquiries that it will take months to drop off. After coming in on Wednesday, I reviewed the listing on Auto Trader again on Thursday morning - Prestige had raised the price of the car by $1,000 as well. While I'm sure within their right, it seems sketchy to happen while someone is in the middle of trying to buy the vehicle. While this review perhaps sounds bitter because I'm not getting the car, there have been cars I haven't purchased in the past and have not written a poor review over. From the moment I walked in to this dealership the feeling in my gut was that I was making a mistake. Staff weren't wearing masks during a COVID pandemic, they took my car before showing me the car I was interested in, they gave me a car to test drive with no gas, they were misleading when applying for my finance, and it feels like the scammed me with increasing the price after I left. Take the reviews seriously - this place is not worth anyone's time or aggravation. read more

Scheduled me for an appointment to check out a car they had already sold - I drove an hour to check this car out only to be told when I got there that they had sold it the day before. Salesman couldn't even be bothered to apologize for wasting my time and had to be told multiple times to wear his mask properly. Seriously disrespectful and unprofessional - I wouldn't do business with these people. read more

Went to this place to buy a pickup truck. I was greeted by a guy who seemed pretty cool. After picking a truck of my liking, the negotiation process began. After lengthy convo I decided to sleep on it. I returned the next day and attempted to accept the price agreed upon,, only to be told that the price had changed and now it would cost me $100 more a month. I then asked where the truck was as I did not see it on the lot. Salesman informed me that another salesman took vehicle home for the day. (Which I thought was strange) he continued to try to sell me other vehicles, as I continued to tell him that it was that specific truck that I wanted. A few days go by of these guys giving me the run around about the truck until the third day I was told that the truck had been sold. I was then told that they had just got more trucks in and they would send me pictures or listing of these imaginary trucks yet that never came!! I will never do business with these people again, and from the looks of the reviews it looks like I dodged a bullet!!!!!! read more

I just bought a Honda Accord from Prestige this winter of 2018. After my experience I realized why everyone I know has nothing good to say about Prestige Auto Mart. Let me give you a quick run down. Don't believe a word they say I was told many things but in actuality they are just BSing you til they get the sale contract signed. I was told all vehicles get serviced with new brakes well I work on cars I know cars. They installed the cheapest $20 brake pads which leaves brake dust all over your rims. Plus the first day I brought the car home it started making a noise I quickly found out what it was and they forgot to bolt down the rear driver side brake caliper. There was a bolt missing! That doesn't really make a person feel safe. I happened to have the exact bolt in my shop so I installed it myself I don't like other people working on my cars and this was a perfect example. I called Aaron about the brakes and he said he would get back to me though they never did. When we were asked to go into the financiers office to sign the contract she automatically assumed we agreed with the terms of the contract. She was also disrespectful at a point during the negotiations she tried to get my girlfriend to ignore my advice. I was advising my girlfriend on buying this car. She didn't consider me important because the car was in my girls name even though we were sharing the bill. After the deal was done we got the car in a reasonable time about a week and a few days after. When we went to go pickup the car Aaron our salesman told us there was a Cumberland Farms gas certificate inside the glove box. I was like cool free gas we go into the car and there was nothing in there at all except the registration. After all that all I remember thinking was how bad I wanted to just get the car and get the hell out of there. I was tired of hearing false promises. I honestly felt disgusted the day we picked up the car. I felt like I had been ripped off. I don't have any personal issues with anybody there but that was how I felt and it was my experience at Prestige Auto Mart. read more

This was our second experience at Prestige. We purchased a 2010 Chevy Traverse in 2014 (which is still going strong). We needed to buy another car and opted to check out a newer Chevy Traverse because we loved the first one so much. We made an appointment to check it out in person after selecting it online and calling ahead. We met with sales person Jeff S. My husband and I both work full time so it was after 6 when we got there, he was super positive and friendly. He was not at all pushy and listened intently as we told him our budget and what we wanted. We test drove the car and decided to buy it! Jeff definitely made the process easy and not stressful at all! Nothing worse that feeling like you're being lied to or pressured, did not feel any of that from Jeff S! Go check him out he's awesome! Not sure why it's saying San Francisco.. we are in Dartmouth! read more

Absolutely a horrible place to do business. They will screw u on the financial end/ interest. Over sell the BS warrant. And overcharge u for repairs just weeks after purchase. Steer clear, stay informed. Go ELSEWHERE!​​​​​​​​ read more

I read the reviews before I went, but decided to go anyway because they had a good selection of cars I was interested in. I'm EXTREMELY happy I didn't listen to the reviews. I found everyone extremely professional and pleasant. Joe gave me an amazing price on my new car and I got even more for my trade-in than I was expecting. There was no pressure, he happily got me 4 cars to test drive. The cherry on top was when Leslie, who handles the financing, (ALSO AMAZING), called me the day after I bought my car to tell me she got me an even better rate than we signed for the day before. No one does that! Talk about customer service. I've already told all my friends to never go anywhere else! read more

Wow. Why didn't I read these before I did business with this place last week. The details are endless of the sham service I encountered. I take responsibility for calling them and asking specifically for a Honda CRV. And sure enough I got a photo of a bright white gleaming 2016 CRV. I was promised it was CLEAN - I asked over and over again as that was really important to me. I have to take a ferry ride to get to the mainland so it was important to conduct as much business as possible in advance. So...for a four year old CRV with 51,000 miles (trust me I question even that now) it seemed like the perfect deal. OMG. I showed up to find a cream colored car, NOT a gleaming white one. And the first thing I noticed were the dirty streaks on all four sides. Hmmm. But when I opened the door I could not believe the stench of wet dog and what one other person described as urine. The salesperson came out with a can of "new car smell" spray and tried to disguise the stench and was quickly washing the small wiry dog hair off the dashboard. Ok. So I was going to have to foot the bill to have the car professionally cleaned. I traded in my 2007 CRV and finally left feeling very dissatisfied. Not like I should have felt with a new car. I drove a couple miles up the road and discovered the AC did not work. It was a very warm day. I drove it back and they stuck it in the garage and it was soon becoming apparent that there was definitely something wrong. There was no record of the work - if any - this dealership did on the car. Upon reading the car fax I questioned why did they own the car for a full year before selling it? No specific answer. And the finance manager when I asked what service they performed mentioned "tweaking the AC". Ugh. It wasn't looking good. They knew I had a boat to catch to get home. They pumped the AC or charged it and it was mildly cool until I was on the highway for 15 MINUTES and blowing hot air. And then the fun began. They absolutely refused to take my calls or to return my calls. Someone I had not dealt with the entire day named Joe told me my problem and I would have to deal with the service department. So with no alternative I tried to make an appointment and was told it would be at least a week and a half before I could get it in and they might not have the part. After all, as mentioned, it was COVID - 19 and they were behind. Mentioning that I had just BOUGHT the car gave me no clout whatsoever. THAT WAS NOTHING COMPARED TO WHAT WAS DISCOVERED WHEN I FINALLY REACHED HOME. My son in law went under the car to see about the AC and discovered the entire undercarriage was completely corroded. And upon inspecting the engine going down one layer underneath the shiny new covers they installed the entire engine was completely white with corrosion and all the bolts were incredibly rusted. THIS CAR HAD BEEN IN OR CONSTANTLY EXPOSED TO SALT WATER!!!! I live on an island and have been through 13 years of N'oreasters with pounding surf and driven through salt spray over and over. My car is parked daily on a 35 foot stretch of sand between the ocean and the saltwater lagoon. My car in no way looks anything like how corroded and rusted this piece of junk was. BOTTOM LINE...THE SAME DAY I TOOK POSSESSION I CALLED AND WARNED THEM MY NEXT PHONE CALL WAS TO THE ATTORNEY GENERAL'S OFFICE, AND I WOULD BE FILING A CHAPTER 93A AND CONTACTING THE BBB. WITHIN 5 MINUTES I RECEIVED A CALL ASKING IF I WOULD LIKE TO "RETURN THE CAR THE NEXT DAY". And last but not least these men - these incredibly hostile, rude, I daresay misogynistic creeps managed to "lose" the $250.00 key that went with the car I turned it and were nothing short of thuggish when I tried to get them to look at it. Thank goodness Colonial Honda was right up the road where I went to purchase a new key but purchased a new car instead! CAVEAT EMPTOR. For me, better late than never. read more

See all

Purchased a vehicle a little over a year ago at Prestige Auto Mart in Westport, Ma. Received a text from them saying that I was on their list of qualified customers to contact regarding their annual BUY BACK event. Telling me that they could get me into a newer vehicle with lower miles, lower rates and payments. Also, a special offer for money off my purchase that I would receive once I made an appt. Communicated back and forth with Rebecca and was told to ask for Bob, the Sales Manager. Went in there today and were immediately hounded before we were even out of the car. Told them we were there to see Bob who immediately passed us onto a salesperson. He began asking us for our driver's licenses and financial information. Bob took my car for a test drive. A few minutes after he came back, we were told I could only get into something newer for double what I'm currently paying. How can you tell me what my payments are going to be without me even looking at or test driving any cars? He proceeded to tell me that I owed more than what my car was worth. Thanks Bob... I bought it from your dealership which means you ripped me off originally. Told Bob that wasn't what Rebecca told me to which he replied they will say anything even lie to get people to come in. I was lied to and wasted 2 hours of my life that I will never get back. BUYER BEWARE TYPICAL BAIT AND SWITCH AT PRESTIGE AUTO MART read more

Worst dealership experience I think I have ever experienced... the guy was vaping in the car while I was test driving (uh excuse me?), was not considerate of my budget AT ALL (kept showing me cars higher in prices), and their vehicles are outrageously priced too high. While things may sound like a good deal while you're there, make sure you do your research on the car you want because it may be somewhere else THOUSANDS cheaper. PLUS, the cost you see online does not reflect sticker cost. There's a hidden $3,000 fee to make a car seem like a "good deal" until you go there and see that the $15,000 car you found is actually $18,000, not including sales tax etc. Business men here were absolutely ridiculous and honestly quite obnoxious. Did not respect my color preferences, or when I clearly wanted to leave. I ended up going to another dealership an hour away and purchasing the same exact vehicle I was going to look at there (WHICH THEY LOST IT -- HOW do you even LOSE a vehicle???!). They had the car priced at 15k, after it had an accident marked on the title. Ended up buying the same thing for 12k from a much more reputable dealership. read more

Stay away from this place!!! not even 2 months after buying my car started my nightmare, and they never find out the problem, right??!!! even showing them pictures and videos, its being almost 6 months and still same issue, my car have been towed 5 times, yesterday again, and my two special needs in their car seats on our way to therapy, taking my car on monday to trade in another dealership. These people are thief and with bad reputation read more

If I could give this place zero stars I would. Prestige is a joke. I went in to buy a car and told them I wanted to sleep on the price and payments. I called back to see if they could do any better and when I went back to negotiate they raised the price on the car and wanted to give me less for my trade. I asked why we were not starting from where we left off and they explained that I should've bought the car the first day I was there because the manager was giving me a better deal and now they couldn't do the same price. Very high pressure sales tactics going on here. When I went in they also said that the actual vehicle is $3000 more than advertised and noted to their fine print. Then proceeded to tell me that every dealer dose this which is not the case. This is one of the only places I've seen this before. read more

Absolutely terrible place to buy a car! What's wrong with these people? They tried to give me a 12% interest rate with my 780 credit score. They clearly prey on people with poor credit and its just not right. If I had known that I would never have set foot in this place. To top it off, the sales floor is dirty with food/crumbs on the floor and its just an overall unpleasant place. The most awkward part was how pushy they were... I agreed to check out financing and the guy forcefully shook my hand to congratulate me on my "new purchase". This was back in 2012 and I will continuously warn people to never go back. There are plenty of great dealers out there - don't waste your tim with this one. read more

I had a very pleasant experience when I stopped in the beginning of my car buying process a few months ago. Raul was really personable, low pressure and knowledgeable. Most importantly I felt I could trust him. It seemed like he cared about his clients and took the time to get to know you. I ended up leasing a new vehicle because I was in a pinch, could write it off and got a good deal with a 2 year warranty. I would have visited Raul again if I was going to look at used cars. I have them 3 stars because I didn't buy anything and only was there one time. Good luck. read more

They made me drive an hour and half to see a vehicle. Vehicle is not even ready to sell and when we try to start it car sounds awefull like it's falling apart. Then tells me they will fix it but takes like a month since they waiting for parts. Clearly they like wasting people's time. Horrible service! Spent my gas and my time for no reason read more

This is my 2nd purchase from Prestige. Both times I had Calvin Cepeda as my sales person. He was very attentive and understanding to what I needed. It was fun to work with him. read more

Called to ask about a price on a Nissan and after 10 mins of not getting an answer i had to hang up. Is obvious they dont have a clue about service or someone would have responded to the many negative reviews here if not for anything just to show other potential customers they care, but nope! Thank you to the yelp community because i would have went in instead of calling if i didnt real all the bad reviews and they probably saved me a whole day of headaches. read more

CONFESSIONS OF A FORMER PRESTIGE SALESMAN! READ EVERY LAST WORD OF THIS IF YOU WANT TO GET THE BEST DEAL POSSIBLE AND AVOID BEING A VICTIM OF THEIR SHADY TACTICS DESIGNED TO STEAL YOUR HARD EARNED MONEY!! First off only negotiate the price of the car and then separately negotiate the price of your trade. They will try like heck to not tell you the trade value no matter if your financing or paying cash but don't allow it! They will try to lump it in with the vehicle price as one number in an effort to rip you off. I have seen them even give people $1 for there trade in. Scrap metal value of any car is $300. Their CASH FOR CLUNKERS AD is a total lie. It says up to $5000 for your clunker, that means you could get $1 or up $5000. They jack up the price to show you more for your trade. That's called TRADE ALLOWANCE, it's a fake #, ask the ACTUAL CASH VALUE, that's the real # for your tradem They only try to negotiate the payment with you so that they can play games with the pricing, trade value, and interest rates. They also want you to only know a payment so they can slide in extra coverages and warranties you have no clue about. In the finance department they tell you to sign here and here without reading what your signing. The worst part of is the customer doesn't even know they paid $3,000 for extended warranties they now have it if the car breaks down. They call it STUFFING THE CUSTOMER and laugh there butts off everytime they get away with it. Also they will never ever tell you the interest rate up front so definitely finance through your own bank. They actually work every payment at 18% regardless of credit rating. They do this so if you get a better rate from their bank they can get the maximum kick back and then turn the extra interest into profit by changing the #s. Every point of interest is 10 per month and every 10 per month equals $500 so as you can see if they get this by you it could cost you thousands. Also there is no such thing as buying down an interest rate with the purchase of a warranty. They count on you not being prepared or educated on your purchase so do yourself a favor and research this to death before you shop, read all paperwork , and get copies of every last thing u sign. This place always has a ton of open claims with the attorney general and believe me 99% of them are legitimate! They advertise low pricing online and then you go there and the salesmans job is to switch you to a different car . I believe that tactic is called Bait and Switch. There hope is that by switching you to a car you don't know the pricing on they can make a huge profit. If a salesman can switch you he will text the manager about the new car so he can change the online price while you are still outside looking at the car. Also 90% of the cars I tried to sell at Prestige would light up with every warning light when I turned the key. I was told to tell customers "don't worry the car has not been serviced yet and will be fixed when you buy it". The goal here is to get you to take the car first making an appointment to fix it later. Then they only have to fix safety issues per the law. Radios, cosmetic issues, and even heat are not safety issues . Get everything they agree to fix in writing and get a copy of it . DO NOT TAKE DELIVERY OF THE CAR UNTIL ITS FIXED. Lastly 95% of their 5 STAR reviews are done by the salesmen or by bribing customers with free gas if they do a 5 star review. I did alot of fake 5 star reviews while working at Prestige. I believe there rating was 2.7 before they started doing this. read more