Unfortunately, I had a terrible experience at Prep. I took my 25 month old there for his first haircut -- he has (had) beautiful long, curly hair past his shoulders, and while I'd given him many "bang" trims myself, it was getting in his eyes and face and I thought he needed his first real haircut. I was reticent to spend so much for a toddler haircut, but given how beautiful his hair is and the fact he is so little, I decided to invest in a salon that specializes in young kids.
The scheduling process was easy - 1 star for that. I was glad to be able to book online. However, that's where the positive experience ended. We were in the neighborhood about 45 minutes before his appointment, so I decided to call to see if they had availability before then. The reception said, "Oh, it's good you called. We actually can't see you at your scheduled time anyway and needed to reschedule or cancel." What? When were they going to call me? In any case, he said if we could come in then, they could cut his hair, and while I was surprised at the lack of communication, I racked it up to the receptionist having an off day.
We arrived and were greeted by the receptionist, who was nice and said the stylist would get us shortly. The stylist came soon and with not so much as a nod or hello to our child, waved us back to her station (it's for this reason I don't even know her name -- Kelly or something, maybe?). She waved an ipad with some cartoon on in his face and said, "watch this" before asking me what I wanted to do. I showed her several photos of haircuts that I was thinking about. I said I wanted to get the hair out of his face but that I wanted to keep the length. I also said that this was his first haircut and that I was sad and a little emotional.
My son was understandably excited -- in a new environment, etc - so while he sat in the chair, he was wriggling a bit, and the stylist said, "I can't do it if he's going to move around." So I sat down myself and had him sit on my lap. She had him face towards me, so the back of his head was away from me, and then immediately started cutting a portion of his hair. When I turned to look I saw that she had cut off ALL of his hair! Probably about 5-6 inches, leaving only about an inch or so on his head. I was shocked and stunned, and should have said something right away, but she had already done the damage so (for better or worse) I just burst into tears. She brushed me off with an "It's okay" and then, when my son started wriggling again, said exasperatedly, "Listen, if you can't keep him still, I'm going to cut myself or him. I can't keep going if he keeps moving."
Again, I was totally shocked and just sat there silently trying to keep my son calm so she wouldn't cut him. The whole cut was over in less than 10 minutes, and by the time I had gotten myself and my son out of the chair and brushed the hair off him, she was already with another customer without another word to us. I was shocked and still in tears, and we headed out.
To the receptionist's credit, when I went to pay and he saw that I was upset, he didn't let me pay, but the damage had been done. I would happily pay twice what I would have paid for that haircut to have just avoided the experience entirely.
As a note, not only was the end result not at ALL what I asked for, it was also completely shoddy. There were places all over his head where the cut was uneven, and she didn't touch the hair in front at all, so it still hangs completely over his eyes, which was the whole point of the haircut in the first place. I know it's just hair and it'll grow back, but 4 days later, I'm still completely disgusted and sad about the whole experience. Please think twice before coming to this salon. read more