"Is there anything the warranty does NOT cover?" With buying my first pair of glasses ever I asked…read morethis several times because I knew I was out of my wheel house. I asked because I knew Eyemart was offering a 1 one year warranty that covers ANY damage for one time $50 fee. "Well you get that same warranty here for free" I was told. Seemed too good to be true so I asked again. Same answer. So I happily bought my glasses here. Well as luck would have it the cat knocked my glasses off the counter where the dog destroyed them. Took them in and was told it was not covered. I pled my case with Mike who repeatedly apologized for the miscommunication but still refused to make it right. I even volunteered to pay half which would have undoubtedly left them at cost and not losing anything. Still refused. Some old lady behind the Counter even had the nerve to say "if you think about it it's actually pretty much common sense And it would be dumb to think that that would be covered". Not the way I am used to being treated even during a misunderstanding. I know what I was told, my wife knows what I am told and they acknowledged several times I was told something wrong but still would not even try to make it right. In the end VSP made it right for me and assured me they will be reviewing if their business relationship with Dr. Rice, her husband and their staff. So if you want honesty and integrity this is not the place for you. I asked all the right questions and was sold bases on the answers that turned out to be lies. Lots of places to get glasses in our area so this brand of drama is not necessary. Go somewhere else would be my humble suggestion. I know my family will!

Such a clean, cute, and cozy environment. Everything is very new and updated. Carla is amazing as…read morewell as the rest of the staff! I didn't have any problems and enjoyed my visit.

I had purchased transitional lenses that cost $300 from them to place in some perfectly fine…read moreframes. I later had bent the frames. I returned and asked them if they could place my lenses in another set of glasses. They evidently did not cut them correctly and they continued to pop out. I went back once and thought they were okay but they continued to pop out!!! When I returned again to complain not only did they not fix them correctly they chipped them and they do not match up so I'm in the same predicament. I would sincerely not recommend them to place lenses in another set of glasses. I was not offered a new set of $300 transitional lenses. I am a very dissatisfied customer!!!!

From the owner: One hour service on most glasses prescriptions. Same day service. Largest Frame selection in…read moretown. Greatest selection on sunglasses, lens styles, etc...

TERRIBLE customer service!!! I waited over 2 hours and still have to go back!! They need more…read morehelp than just one person out front...6 people were lined up behind me. The lady that helped me was wonderful (Ashley) but she can only do so much. Get her some help!!!

Absolutely horrible. I understand businesses may have a lot of traffic and you have to wait, but…read morethe least they could do is provide enough chairs for people. 4 chairs then an empty place where there could be more chairs. We went in twice and both times it was flooded with people. It took an hour to even get waited on, and there wasn't really any sense of urgency in the employees to move people through. They were just taking their time. So, after an hour we finally sat down and got information (had our prescription and frames already picked out.) First they couldn't find our insurance because they didn't input our information correctly, repeatedly. Then they told us they didn't have coupons in our business even though they gave us a paper that stated we need to present coupons at time of order. Then, and this is the best, after quoting us a price of $150 after insurance and were about to scan our card they said, whoops, forgot something, it is really $329. It was just one of those things. At that point we walked out. It took less time and we got better service by driving to Tulsa and going to Lenscrafters. Much better, faster service and better frames too!

Dr. Hatfield and her staff always do a great job for me and my family. They are kind, courteous and…read moreprofessional.

I live in okc and was visiting lake Tenkiller when I scratched my eye somehow. I was basically a…read morewalk in. Got me in and out with a prescription within 30 minutes. Friendly staff and doctor.

For years I refused to have the cataract surgery, finally circumstances were such that I had to…read morehave it. So frightened and very scared, I got it done and the results are amazing. Last night I stepped out on our deck and for the first time in years, I could clearly see the stars! Much gratitude given to Dr Benjamin Stephens and his support team. Very profession and also very caring. I have scarring tissue build up in one eye that will need to be remove. I was told this is not an issue to worry about-not uncommon--my eyesight is still so good. Triad will take good care of you-they were very accommodating for me. CarolK Tahlequah, OK

Best eye doctors in town and the staff is friendly and welcoming. Dr. Coburn is a second generation…read moredoctor at this practice and he has learned from the best. If you like your eyes being treated with some TLC, this is your place.

If you're on a schedule do NOT go here. My son's appointment was at 10:20, it's now 11:40 and we…read morearen't in yet. I pulled him from school, took leave from work and it's getting ridiculous. The waiting room is full of people over an hour late for their appointments. And they couldn't care less.

My husband and I like using Dr. Creed. We started using him 3 years ago. Last year I had gotten an…read moreeye infection, I called them and they got me in that day. He had me do drops and I got over the infection. Today they called to see if we wanted to make an appointment for an exam and new lenses before the year ends and we loose our use of our insurance for 2024. I've always had bad eyesight, and had to wear glasses, we went in and he checked me and informed me that I have cataracts, My old eye Dr never said anything about it. Good care.

Had been seeing doctor creed for years! He is very personable and great with children too. HOWEVER…read morethe office manager (Michelle maybe) very nasty and very rude. She answers the phone unprofessionally and to my surprise is the same way in person. It makes the business unfriendly and unapproachable. Will be seeking a new Eye center just to avoid customer service here !