I will say this, it is a very close location to Gatwick, the beds were comfortable, and the room and bathroom were very clean. Also, the mature woman that checked us in was lovely.
All that said, this was a weird experience. We got in just after eight. The website says there is a restaurant on site. There is actually a pub next door, but apparently they fill up fast and we were not able to go get something to eat. I was told we could order takeaway and was given a preferred list of places in the area. You could order through Uber eats or Just Eat. There are no phones in the room but they tell you to leave your number and the driver will call you when they arrive. I told them I have a US number and asked what they suggest. You would think being located next to an international airport, this situation had come up before. They finally decided to just give them the number to the hotel, and they would knock when the driver called. Though, they were unsure of the phone number to the hotel. I ended up just watching the tracking on my phone and sat in the lobby until our pizza showed up. What hotel doesn't have a phone in the room? Also, they do not have air-conditioning. It was 75 in the room and no ceiling fan. You could crack the window, but it was a very still night in London and that wasn't helping. They had a stationary fan in the corner but had automatic shut off on the electric plugs after like a half hour. It was warm and stuffy in the room. They have a phone in the lobby to order a taxi to the airport, and it was suggested I arrange transport the night before, as we needed pickup at 4:30 am. I called and arranged it. No one was there at 4:30. 4:45 we called again and we're told a driver was on his way. Well, he was , but he wasn't coming for us. Fortunately he had a van and could take us along with the man he was there for. It was a bit of a mess. For a trip from the US to Greece, with a stop in England and Spain, our time in England gave us the most trouble. read more