Sierra, our driver, was great at communicating updates on arrival and was friendly and had a…read morepositive attitude. He helped us get set up at our hotel and made sure we were good for the night. Great service!

DOES NOT DESERVE A FKN STAR…read more So disappointed in the towing company, my daughter got her vehicle towed and this company had her vehicle for couple days and they looked for something to steal!!! And that they did, they took her iPhone, and ransacked her vehicle. My daughter had her stuff/belongings in certain areas and when received by the collision center they took pictures on how they received it and it was nothing like she left it, so be careful on calling this place for towing! People are so disrespectful!!!

Driver showed up right on time. Explained what I needed to know. Friendly. I'd call them again when…read moreI need a tow.

We called on January 1st around mid day. We got an SUV stuck a couple hundred yards off of a paved…read moreroad up in the sandia mountains. The driver asked for info on where the car was and I was super up front that it was stuck in super thick clay, and a normal truck wasn't going to be able to pull it out. He said no problem he has extension's and should be able to get the vehicle out. I wish he'd have been a little more up front and said he has limitation on where he can get and what he can do, because we probably would have sought other alternatives. He got up there pretty quickly and was very nice and pleasant. Unfortunately he was not able to get the vehicle out, and honestly made the situation worse, pulling the vehicle deeper into the rut it was in rather than getting it out. We could have got it out if we used a tree as a "snatch point," in the beginning rather than waiting until we pulled the vehicle more down into a ditch. A little frustrating on that front because I had to recommend the idea, rather than the paid expert doing so right away. He said up front it was a "recovery," and the charge would be $500. I was fine with it, if he got it out. When he was unable to get it out he said he'd charge $200. Again, I know he had used his gas, tires, oil, time, etc..... to get up there and I fully expect to compensate for that. I gave him my card and he said "do you mind if i do $250?" Like, what? Either say it's half price if it's unsuccessful or charge what you told us before. It was so weird, and I was on the spot that I said sure..... In reality I was going to tip him 40 cash for him attempting it, and being prompt and polite, but that extra $50 addition irked me enough that I did not tip. Overall, I would recommend this company for roadside towing as they seem prompt, nice, and can definitely take care of the job. If it's off road towing or getting pulled out from a muddy ditch, I would recommend looking for a "recovery," company or find some friends with off road Jeeps(we did that on day 2, and they got the vehicle out in less than an hour).

If you are calling a tow truck, you are probably having a bad day. Madrid Towing will make that bad…read moreday as good as it possibly can be. My van broke down in Albuquerque on a Saturday evening. I went through several roadside assistance programs to include AAA and no one was available to help. Early Sunday morning, I began calling around and made contact with Madrid who immediately said they would help. They sent out a tow truck that turned out to be too small for my vehicle. The owner showed up and between the owner and the tow truck operator, they were able to get my vehicle moved to a safer location. They explained that they had a larger tow truck, but that driver was off for the day. They texted him and when he heard about my situation, he showed up anyway and within a few minutes, had my vehicle all hooked up and ready to move. Worried about leaving my vehicle overnight at a repair facility that would be closed until Monday morning, they took my vehicle back to their yard and secured it for the night, then met me the next day at the dealership to drop it off. While I hope I never end up broken down in Albuquerque again, if I do, I'll call Madrid. Great service and really, really good people.

I want to give high praises to Angel, the driver who came to my rescue last Friday in Santa Fe when…read moreI reported a flat tire to Hartford Ins and they dispatched A&M Towing. He was truly an angel ! He arrived much sooner than I anticipated. He assessed the tire, filled it with air, and he followed me with his truck as I carefully drove to Firestone for new tire and he made sure I got there safely. Had the tire not held he would have changed it and put on the spare but we made it! Thank you Angel!

can I give negative stars? they refused my tow because he was in a hurry, the driver Jesús was in a…read morehurry, & gave me bad mechanical advice, which caused my Yukon's engine to blow. They & their insurance refuse to accept liability & are denying that they don't have a "Jesús" employed there. The manager Dino refuses to return mine & my mechanic's phone calls. I was left stranded in the middle of Albuquerque but they got paid by my insurance just to show up & do nothing. I do not recommend this company

I was given Chris's number by the RV dealership where we were coordinating the purchase of a fifth…read morewheel. When I called, he picked up the phone right away, listen to my request and was able to give me an answer pretty much right there on the spot. Fortunately, the sale and timing worked out for us, we exchanged all the phone numbers with an agreement to keep in touch on the scheduled day of delivery. Chris was at the RV dealer and met my son, and then he delivered the RV to the campground. I feel the exchange was good value and I was coordinating from CA, so i appreciated the smoothness of the transaction.

Chris with Jones & Son Transport helped me tremendously. I shipped a car from another state and…read morehad him take custody of the car off of the transport truck. He made sure the vehicle was intact, held the car in a safe and secure location and delivered the car to my home. Professional, courteous, reasonable pricing, went above and beyond and held my hand throughout the process. I could not have accomplished the goal without him. Thanks again...we will work with each other again!

Sierra was very professional and friendly . He helped me out after another company said they could…read morenot

I want to give a shout out to this young man Bryan who was very helpful courteous professional and…read morevery polite. My car broke down on central after getting my haircut and thank goodness for road assistance. I appreciate Bryan for taking me home and towing my car. He was also very helpful and respectful Someone needs recognize this young man Great worker!! Carmen

Very kind people. I was stuck after hitting a chunk of concrete on I-40 west of Albuquerque. Amador…read moretowed my truck and took care of me like I was his own. Definitely a great place to have repairs done!

Do NOT bring your vehicle to A & S Auto/Truck Care for automotive repairs or servicing! Coming…read morehere was an expensive mistake and an extremely negative experience. I am giving it one star since I don't have the option to give it none. Regarding the owner who was also the mechanic (Armand): * Over charged for services and parts provided * Did not itemize my bill and could not explain the total cost * Did not guarantee the work provided * Unprofessional and combative * Refused to listen to the car the very next morning after repairs were completed as it was still making the same noise I had taken it in for * He said, "Maybe you're just hearing noises you want to hear" instead of asking me to bring the vehicle back in to listen to it as a professional should have offered up front * Stated it was a new noise that I was hearing without re-inspection of or listening to the vehicle again * Stated I would have to pay for more services and parts since his original diagnoses did not resolve the issue. He said this without looking or listening to the vehicle again. * Put two gouges into my brand new rim as well as other smaller scratches * Vehicle came back dirtier than when I left it off * He was more interested in his cell phone than listening to the car issues and getting the keys and locking lug nut when dropping it off for repairs * The facility is disorganized and cluttered and the parking area is covered in debris Overall, this was an incredibly disappointing experience. I am completely shocked at the owner/mechanic's lack of professionalism and combative nature. I can't help but think his defensive behavior is due to his untrustworthy workmanship. He was abusive and accusatory. I thought he would simply ask me to bring it in to listen to it or ask me to give it a couple days to let the parts break in. When I told the owner/mechanic that I was going to recommend my dad cancel his upcoming vehicle appointment and write a review of my experience he said, "do what you gotta do". During the one short follow up call I made, he said he was "very busy" and had "work to do" before hanging up (this would have been an even shorter call if he had just told me to bring it in). Clearly, A and S does not care to retain customers for future business. I will never use this facility again and you should not either.

Rude driver on there cell phone swerving I. And out of traffic . No a good impression for this…read morecompany .

We had a serious accident on I40 due to medical emergency. Our truck was towed to TNC Recovery…read morewhile I was in the hospital. They were prompt, professional, and helped my wife through a stressful time. They gave us food for our dog, offered to store our bikes for free, and helped in many other ways. Can't say enough good things about these guys. Needing a tow is never fun, but if you need it, this is the place to call.