As someone who hates going to the dentist, I still give CLE Smiles a thumbs up and definite…read morerecommendation. I started coming here 7 or 8 years ago while living in Lakewood and have kept returning despite moving to the other side of town. The facility is clean and comfortable and they always have HGTV playing on the TV's which relaxes me a bit. Dr. Niki is nice and efficient. She talks pretty fast and isn't really an over explainer, but I feel comfortable with her treatment plans. I don't feel like I've ever been pushed to do any unnecessary procedures and she is very thorough. All of the dental assistants have been very friendly and professional. They really talk you through the procedures and aren't annoyed if ever you need a break. I took off one star because I did have a billing problem once. At one point before the pandemic, I had to get a ton of fillings which were supposed to be sent to my insurance. Basically they quoted me incorrectly because my insurance had maxed out but I never knew the difference that I was supposed to pay out of pocket. After that, I continued to patron the place, playing for a teeth whitening 100% out of pocket and thinking that my account was all paid up. Just earlier this year when I went in for a cleaning I was told that I had a balance due because my insurance didn't cover all of those fillings from years ago. It was pretty frustrating because I was never contacted or sent a bill. Luckily, we were able to resolve it and I was offered a discounted payoff amount, which I appreciated because it was an error on their part and could have been dealt with a long time ago. Their new billing manager Kelse went over the entire bill with me more than once and I eventually understood/was satisfied with her explanation of things. Overall, I definitely trust CLE Smiles with my dental care. I sought out this business because I wanted to support a female dentist at the time and I am happy I did.

I had her two fillings. Now, I am in chronic pain. I went to her twice to get them adjusted. I had…read moreno pain before she touched my teeth. When I went the last time, she nonchalantly said I may need a root canal. I did NOT need one until she touched my teeth. She showed no empathy. She messed my teeth up. I do NOT recommend her!

Both of my children see Dr. Sullivan for their orthodontia. Dr. Sullivan and her entire staff are…read morefriendly, helpful and always return phone calls promptly. Dr. Sullivan is very kind and speaks directly with my children about their progress and treatment. My daughter had a long and complicated treatment, got her braces off and her teeth look beautiful. My son is still undergoing his orthodontic care. I highly recommend her for your orthodontic needs.

I've never left a negative review before in my entire life, but I feel compelled to do so for the…read morebenefit of others. Over three months ago, I visited Dr. Sullivan for an initial consultation, referred by my general dentist. Dr. Sullivan disagreed with my dentist's treatment plan and mentioned his plan was too aggressive which I understand, but she did not come up with any plan or outline the next steps, leaving me in the dark for months. When I followed up two months later, the office was uncertain about how to proceed and referred me back to my general dentist, who reiterated the original plan and directed me back to Dr. Sullivan. Sullivan finally comes up with a plan but I had some questions to understand the procedure, how long it was going to take, etc. They got annoyed with my questions and told me they could not answer them anymore. Part of the reason I had questions was due to the fact that they kept changing their plans; they first wanted to do Invisalign but then decided braces was better, then they were not sure if partial braces would be better or full. When I asked my questions the receptionist whose name was Sandy told me (in a raised voice) they were done with me and frustrated with my questions and did not want to accept me as a patient anymore. Now that is after over 3 months of no progress or plan. I wish they had decided that 3 months ago. Also, their fee is among the highest in the Northeast Ohio area, quoting $8,280 for metal braces, which seems excessively high, especially considering another orthodontist once assessed my case (when I was 13) as not requiring braces. I currently do need braces, but I believe my situation is not particularly complex, making the quoted price seem even more unreasonable. Their quote did not have a breakdown of the prices and Sandy was not willing to clarify/explain the details related to the quote.

Since moving to Cleveland last year (August 2017), I needed to find a new dentist. I choose Dr Ross…read moredue to the close proximity to my apartment. I had a great experience here. Scheduling my appointment a few months ago was a breeze. I actually initially was supposed to come here in March but I had to cancel the appointment. I was able to get a new appointment for June (today - June 9th). I walked in today and was greeted by the receptionist Amy. I had being in contact with Amy before when I called the office. She is super nice and friendly. She answered a bunch of my questions. I had already filled out the new patient form and emailed it to the office a few months ago. So once I arrived here, all I had to do was hand over my driver's license so a copy could be made and then wait to be seen. DENTAL WORK -- One of the assistant's (Angela?) first took ex-rays of my tooth. She then removes plaque buildup and cleaned my teeth. Next, Dr Ross came in and looked at my teeth while touching up removing plaque. I asked about my x-ray and he stated that everything was fine. I had lovely conversations with both the Doctor and his assistant. This is a family friendly dentist office. The waiting area has some books and magazines to read and even a few toys for kids. This building was a former house and previously used by another medical business before being turned into Dr. Frank J. Ross's office. I'll be back for my 6 month checkup. Until then, I gotta floss, floss, floss...lol. **** This is my 116th Yelp review overall. 70 reviews for 2018. I am aiming for 100 reviews in 2018.

Very nice office. Super personable & I just love the atmosphere. Everyone here is very kind and…read moremakes you feel like you are well taken care of. They are an affordable dentist option and I wouldn't rather go anywhere else. They have worked with me from the beginning with my insurance and payment plan option with no finance.

Today, 3/26/2026 my brother in law and sister came for an appointment…read more When they called to make the appointment it was stated that he had several broken teeth and it was an emergency type situation. Upon arrival and check in - the receptionist was EXTREMELY rude. The receptionist LOUDLY and ignorantly says - "were you in a fight?" When they said no. She then states "well me and my coworker were talking about it and couldn't figure out how you had so many broken teeth and I was gonna send you to Metro" Continuing with check in. She asks about insurance and then asked me where my sister worked. And during check in, the receptionist picked up the phone. Rudely ignoring my sister and BIL and has a conversation with whoever was on the phone. They were so disgusted by her lack of professionalism and how embarrassed she made them feel for trying to get help. They left immediately. 1) it is not everyone in the entire offices business what they have going on. People in the waiting room were even distracted looking and listening to the conversation. 2) it's none of that receptionist OR HER COWORKERS business why the teeth are in the condition they are in. Several people have teeth issues and lack of insurance or money cause it to not be fixed. People also have fear of dentists and put off work that is needed. 3) why is the receptionist. Who schedules appointments. Talking about my families private health information ? Publicly and LOUDLY... I guess it's okay for your employees to talk badly about the patients that schedule appointments. That woman acted like a little high school girl gossiping. People like that receptionist are why so many avoid taking care of their teeth. The shame and embarrassment that woman instilled was ignorant That receptionist is IGNORANT and should not be working with the public. It took my family awhile to get my BIL to go to the dentist. Because he had anxiety about being treated EXACTLY how your business decided to treat him today. This woman working for you is despicable and pathetic. Putting patients down... I am sure this is not the first person she has done something like this to. I myself have struggled with dental issues majority of my life. I went into another business with my teeth problems. Several broken and cracked teeth and a lot of other problems. And from the check in to the final work. Not a single person made me feel embarrassed about the condition. They were just happy that I was able to bring myself in to get things started and fixed. As the company should. There needs to be something done about that receptionist. She should not be working in a dental office acting that way. It's embarrassing for your practice. And I will make sure to share on every social media platform not to schedule at this place because that woman.

Great dentist. I have been visiting regularly for like 14 years and I have never had a problem…read more Dr. Hewko and his staff are friendly and this office is very close to home.

This is an EXCELLENT dental practice. Everyone there is so nice. I've been coming here for the last…read moretwo years or so. The receptionist knows me by name, as well as the dentist. The dentist is very personable and always makes sure that you understand the procedure you are about to have and all your options. This past week I loved my visit even more, she knows that I'm very interested in looking at the new technology. This last time she let me to see the 3D printer and how it creates the crowns that are placed the same day. The hygienist showed me the materials used and explained everything to me. Before that she showed me the technology on the computer on how they create a persons crown. After my procedure I took one ibuprofen and was great the next day. I went for cleaning today and the hygienist was great. Dr. Kleem came to check my teeth and she remembered our previous conversation. They care.

I had to transition to a new dentist this year due to insurance. I researched and decided to go to…read moreMaggie Kleem. I could not be happier with Dr. Kleem for her kind, caring, compassionate approach. I am also very appreciative of the way she has addressed my questions and the way in which she handled the fear I expressed over the need to have a wisdom tooth extracted. She listened to me, and was able to put me at ease for the procedure. I felt nothing secondary to the fact that Dr. Kleem made sure I was totally numb. I followed her after care instructions to the letter and have healed totally. As a former nurse, I really appreciate going to a provider who sees me and hears me. I took into account, that I wanted to continue to go to Dr. Kleem, when I chose my Medicare Advantage plan for 2026! I am confident in her skill as a dentist and am appreciative of her human approach. I must also say that her entire staff is kind, courteous and a pleasure to connect when I need to go to the office. Thanks to all!

This has been my dentist for over 10 years. I highly recommend them…read more Quality care and cleaning. Pain free dentistry!

Dr. Kumar at TruSmiles Dental is not just an exceptional dentist but he is also very gentle when…read moreworking on his patients. He did dental surgery on me with the implants he placed in my lower jaw. Everything went as expected. He explained everything he was going to do and what to expect. I definitely recommend anyone needing a new dentist to try TruSmiles. You won't be disappointed.