Oczavier is very helpful!…read more There was a problem with our HVAC system. I called the number on the thermostat, a different vendor, and got an AI phone menu. Terrible. I hung up and called Weaver Heating & Air instead and left a message. Oczavier called me back promptly. We communicated via text message after that. Oczavier came by later that same day and tracked the problem down within five minutes. It was a very fair quote for the work. Weaver Heating & Air is a winner! I would definitely use them again.

Courteous, knowledgeable, and did a great job! Prompt service just when I needed it. Highly…read morerecommend and will be a repeat customer.

I do not recommend this company based on my personal experience. On May 13, 2025, they performed a…read moretune-up on both of our AC units, noting on the invoice that the condensate drain line was inspected and cleaned. The technician told us the systems were in great shape and reported no issues. On June 23, we discovered water damage in a closet beneath the attic and found it originated from a slow drip at the drain line T-pipe. We called the company back the same day. Their technician said a connection was not glued, claimed to have fixed it, and cleaned the line again. When we asked them to cover the water damage that evening, their owner said: "He did, um, he you know opened it up, not that specific part, but where it initially comes out. He even sprayed some cleaner in it" and stated she did not believe the drip was related to their service. The following day, after we found another unglued connection at the location where the line initially comes out, the owner then said: "the area in question was not part of the work we performed." To me, this seemed inconsistent with her statement the day before that he had opened the line in that exact spot. She also said: "it appears there may be issues related to the drain line's installation." I found this confusing, because if the connection was believed to be unglued from installation, it was hard to reconcile with her earlier claim that he had used that same spot to clean the line. On June 25, we hired another HVAC company, who confirmed it would be impossible to clean our drain line without using one of the two points in question -- including the T-pipe where the first leak occurred. One of their employees also told us that if the leak had been caused by their service, we would have seen a huge gush of water almost immediately after they left. However, the restoration team hired by our insurance inspected the walls and ceiling and confirmed the water damage pattern was consistent with a slow drip. Water traveled from the attic down a king stud into our closet, bypassing ceiling drywall -- evidence of a gradual issue consistent with the timeline since their service. Our insurance company has informed us they are pursuing subrogation with this company. The total claim was $4,249.16 -- of which insurance covered $3,249.16 and we paid a $1,000 deductible out of pocket. What further concerned me was the response after I shared my experience publicly. I received hostile and intimidating messages from people who identified themselves as relatives of the owners, including name-calling and demands such as "leave True Comfort alone" and "you can block me but you can't hide." In conclusion - I personally found it difficult to reconcile the company's claims that they cleaned the drain line with their denial of touching either access point. In my opinion, both the initial service and the way the situation was handled afterward felt unprofessional, and I would not hire this company again.

Absolutely love the service. They have a check list for preventive maintenance. They make sure to…read morecheck all the things that could fail and it helps keep your system running. They always send reminders for each visit. Highly recommend them to everyone.

Excellent service. We have two units a mini split and a standard heat pump. The mini split had an…read moreodor that you know is the need to have the unit cleaned. David took the unit apart, and in removing the drain pan he found a buildup the was keeping the pan from emptying totally. He proceeded to remove the blower which definitely needed service and clean and reassemble the unit. He the checked the split system, put anti sludge that I had in the drain pan, flushed the drain and then clean both the outside units. We scheduled service for next year.

I had Elevation Air install a HVAC system on my tiny home. David did an awesome job! He was…read moreprompt and efficient. A design flaw from the factory made his job more difficult, but he navigated the issue with grace and determination. I WILL be using him in the future!

I had to replace my 17 yr old heat pump. I got quotes from 3 local companies in Maryville area…read more Town & Country was the best value. They immediately got the unit that I preferred and installed it a week later. It was a 3 ton split system with the air handler in the attic. They arrived with the equipment around 9am starting with laying down tarps to protect our floors. They were polite and hard working. My opening into the attic was small and required some extra work to get the air handler through the opening. Around 5pm they fired it up and everything is working fine. This is a 15.2 Seer unit which qualifies for a $2000 federal tax rebate which more than paid for the difference in the high efficiency unit....no brainer. The final bill was for exactly the agreed price with no adders or surprises. I would use them again and recommend them to others.

I called Town and Country today to have them look at my AC unit in my FROG. The technician was on…read morethe job all of 10 minutes before he told me my AC unit was 7-8lbs of freon low, and that he recommended replacing the unit. As the unit was working partially, I knew it wasn't that low on freon, so I took his estimate and dismissed him. Enter another local, although smaller HVAC company. They took a reading on my unit, told me it was was a little low. They charged it by exactly one pound. $170 vs $5900 ...... NOPE! Despite the fact that Town and Country did the initial install ..... they will NEVER be called out again.

They responded quickly and came out, provided an estimate. I was told I'd receive an email with…read morethe discounted quote the next day, but nothing ever showed up...even checked spam/junk and nothing. Not ruling them out, just awaiting the email.

Archer AC went above and beyond to find and repair the refrigerant leaks in our AC system that…read moreother companies I've tried in the past, never did. Will definitely call Archer AC in future for any HVAC related issues.

Bought our HVAC unit from them in 2020. We have faithfully subscribed to their bi annual…read moremaintenance program. We even used their vent cleaning services at a hefty premium. They came out to do maintenance on our AC and, in the process, broke a pipe causing a significant leak. The tech then left us with the leak saying he could not fix it. We were left with the leak for two days, which was uncontainable. It has buckled and warped our wood floors in two high traffic areas in our home. When they finally came to repair the broken pipe, they charged us $711. It was 90 degrees and my 88 year old mother is home bound, so we paid. We still have not been contacted to arrange repairs to the flooring, which is a trip hazard, or even an apology for the shitshow they created. I do not recommend using ANY of this company's services. You have been warned. I recommend A-1 Finchum Heating Air. They are honest, affordable and prompt.

Great replacement install. Unfortunately our system Freon has was no longer available so we needed…read moreto replace our 20 year old Rheem. The one requirement I had was the new system needed to be quieter inside the home especially downstairs. They removed the old return galvanized steel duct and put in a new larger return that was a soft sided duct. Well between the new York system and the changed return it worked! So much happier cost was fair and competitive and done in less than a day.

Quick response and clear, timely communication. Our tech knew exactly what he was doing and was…read morequick and efficient. I've used this company both for preventive care and unscheduled maintenance and both times I've been completely satisfied.

Tim and staff are wonderful. Helped me fix my unit and reasonable pricing. Highly recommend this…read morecompany.

The builder of our rental property in Marysville, TN, Pistol Creek Builders, installed the AC…read moreincorrectly. The air intake vent was too small and collapsed. We had Veracity Services fix the tricky situation while staying within the warranty. Frank, the owner, was patient, and his expertise showed. I plan to contact the builder to replace the AC vent.

Our upstairs a/c bit the dust after 21 years of service, and was covered under our home warranty…read morewith Veracity as the service provider. Our service tech was Mr. Fadel Shamaly. This young man is one of the most responsive and communicative people that my wife and I have had the pleasure of dealing with. Ever. There was an issue within the home warranty company and from start to finish, he knew exactly what was happening and stayed completely on top of things. When the warranty issue was resolved, he immediately took action and was able to get in extremely quickly to replace our unit and serviced the downstairs unit. The work was done quickly and efficiently, and we have air before it starts getting hot out. We would recommend Fadel and Veracity to anyone needing a/c services. Top notch communication and service.