I debated long and hard whether or not to write this up. You will read some whining and some sarcasm. So if you don't like such a thing, then move on. This is a little long winded, you have been warned. First of all A HUGE shout out to Joel George behind the service desk. I believe he is the only one that was ever straight with us and did what he could for us. Jen in the warranty dept also was good although we didn't directly work with her.
Our story starts with buying a KZ Venture Stratus. It was by all accounts a LEMON!!! I will never buy a product from them. We had leaky windows, slides that made horrendous noise and vibrated the whole unit, freezers that frost up badly, lights that flicker, interior walls that weren't finished, fridge that won't stay lit on gas when traveling, etc.... There were well over 50 job items that needed to be addressed. We took it to the dealership 5X for service and many of the issues were worked on more than once.
My wife and I were VERY frustrated. We asked for a meeting with somebody in power at the dealership. We were told we would meet with the owner (Brad?) himself to discuss our issues. By the way, did you know Premier is haunted? We kept hearing about somebody named Brad. As in, " we talked to Brad", "We made Brad aware", "Brad is in the loop". I wouldn't know Brad if he stood in front of me. Instead we met with Jason, the VP. He seemed decent. He took notes and shook his head a lot agreeing with our angst. The VP position must be just a title because nothing ever happened after our meeting. we kept hearing there were things going on behind the scenes. I asked to be kept up to date on that. Never heard squat. So we went a different route, sales.
We wanted completely out and wanted a trade. I told sales I would not except anything less than retail as it was only 1 year old and we wanted to be compensated for our troubles, time, fuel dragging it back and forth for warrant work, and lost camping time. And sales kept low balling the offer on new units. They said they weren't going to make any money on our trade but I didn't believe them for a second. My research showed 4 to 6K more on the retail market for the exact same unit. And they didn't have anything that tripped our trigger anyway.
Their proposal, send it back to Indiana after the season and let the factory sort it out. As if we want to completely empty it and have it gone for months. And still no consideration for our time dealing with this. I haven't heard jack S*&% for over a month. For a dealership that wants to treat everybody like family, they sure do a poor job of it.
So the resolution, we sold it to a competing dealership at a loss to us just to be out of it. We drove 3.5 hour south and purchased a unit we really loved.
So the moral of the story, I am unsure but don't be fooled by their "treat you like family" smiling faces. The will be smiling all the way to the bank. read more
