We had a wonderful experience with Mike Holmes and Premier pools & Spas! Mike is extremely knowledgeable and really walked us through the entire process, he didn't sugarcoat anything, he let us know right upfront that weather could certainly delay things. He has a handful of subcontractors that he has worked with for years so when it came time to pick our landscaper and concrete provider we went with Mike's recommendation because they specifically know how to do this with a pool. Mike estimated almost to the exact dollar what the landscaping and concrete would cost us so we were able to plan for that and not go over budget. We had a really fun time picking out all of our finishes, Mike met us at the showroom and showed us all the different tiles and coping and features. It was a lot of fun, So if you're looking to build your own backyard oasis I highly recommend you use Mike Holmes with premier pools and spas of Sourderton read more

Premier Pools & Spas - Our backyard oasis - Swimming Pools Near Me - Souderton, Pennsylvania

We had a great experience with Premier Pools from start to finish(late Nov. 2024 - end June 2025), especially being 1 1/2hrs away(Lititz, Pa) from their store...along with us delaying things a bit choosing styles). Trust me, I got estimates from multiple pool installers near me, but felt that Premier offered the best package deal. Additionally, everyone at Premier was great to work with; Mike(sales/design), Tyler(build/design), Amanda(consult/scheduling), Big Mike(build), and the rest of the crew! I initially did a virtual call with Mike to walk me through what they had to offer, due to schedule conflicts, which went better than I expected. Then I met with Mike at my home to assess my yard, ask my wants vs. needs, and shared his thoughts on design for our pool. He even shared pics of his own pool as an example. We didn't really have a number in mind, but I expressed that I'm not looking for it to get out of control. Mike didn't try to upsell anything at all and was more than patient with all of my questions. Of course, with any big project like this there's always a few hiccups, from weather delays to hitting solid rock, but these guys were on top of everything. Tyler was always on site to address any concerns and make sure we were ok with things before they became permanent. Everyone was great throughout the build process and handled our indecisiveness in choosing color schemes extremely well, LOL! I've reached to Tyler with a question or two post-build and he took care of things. I still reach out to Mike with random questions and he's great! Ultimately, we've had multiple comments from friends about how beautiful the pool looks and how well done the pool equipment was done! Our first summer with our new pool has been INCREDIBLE!Thanks to you all at Premier!!! read more

Buyer beware, we have been waiting for a crew to show up for weeks on a job that we were told would be done around Memorial Day, with an empty and partially demolished pool. We're approaching the Fourth of July and still no update or consistent communication. Very responsive when providing quotes and getting you to sign a contract, then it's crickets for weeks on end. Would not recommend. read more

They quoted me a 400K pool job in first meeting, then I never got a call back when I followed up to start the job. I went with Scott Payne pools instead. I have 4 other jobs, won't be using or recommending these guys. read more

We go here for our pool supplies. Prices seem competitive and the staff is always friendly.

Service after the sale is horrible. Premier Pools and Spas finished installing my pool early last year. Since then I've had nonstop issues with the equipment that they installed. Specifically, the heat pump. During the summer of 2019 the heat pump worked fine. We opened the pool in April 2020 and had to have a tech come out to adjust the refrigerant. Then just last week the heat pump had an electrical problem. Premier said their electrician was back booked 6 weeks, so I paid for an electrician to come out and check the breakers. That wasn't the problem but I paid over $100 dollars for that. The heat pump tech just came out and said the heat pump compressor has a dead short and needs to be replaced. The part is under warranty but not the refrigorant that needs to be replaced and the labor. The total would be around $1000 dollars. I called Premier to see if they could help with this and the "manager" said absolutely not, it's not their problem that the problem occured. They wouldn't even pay a small portion of the cost to fix the problem. I've had tons of issues over the past 2 years with the equipment that they installed. I would not reccomend using them. read more

They couldn't be nicer here. They do pool water testing and sell all the common chemicals. So much faster then waiting in line at the big chains. Going to use them when I am ready for a pool refresh. read more

I would not recommend this company. Unfortunately, we used them. The experience was a nightmare. It started great, they were recommended from another source. It's a family run business and you would think they would take care of you. They don't do any work themselves. All work was subbed out. They don't check on the work that was done or stand behind the customer. I had a little job that was needed to be fixed. My coping was loose, it's stone and concrete and needed to be re-cemented. When they came out to mark certain stones to fix we had a discussion and "all" the stones which were attached to the patio needed to be fixed. Now they wanted more money which reluctantly I gave them. The subs came over after they had to schedule us again because this was a "big" job. One guy did the work it took him 2 hours! On top of that there's was no clean up. If he knew what he was doing he would've used a wet sponge and wiped down the stones. Instead, they left right away never check with the homeowners to see if it was correct. If they had just checked in it would've been a simple fix, but it dried. The subs did come back out and tried to clean it up but gave up. All this time Premier Pool and Spa argued that this work was professional. The office manager didn't ever see the work but "knew it was "beautiful" she was one of the rudest people I have ever dealt with. She hung up on me after I called when she sent me a text asking me if I was satisfied with the work. What company texts you, doesn't call or come out to look at the work? Ultimately, we were not charged for the work of the coping, Thank you! The subs did come back out and plaster which was a nice job, but still no communication. The work was completed last week and no followup, strange way to do business. You would think it ends there, Ha! but no. We had an issue with the attached Spa. No water was entering the spa through the return. I checked all the equipment and still nothing. I finally called a professional company. They came out right away, very pleasant and easy to talk to. they checked everything as well and finally said I believe Premier Pools had plastered right over the return, surely no I said, but YES! thankful I had taken before and after photos documenting their work. I contacted the Plaster Company and the Pool Company. They denied anything had been done wrong. The Pool Company Mgr said "your pool was built wrong" what a joke! who would say something like that? After I sent the photos to the plaster Company she replied right away saying the would come out and fix their mistake. Please take my advice and stay away. A bandaid? what professional business does a crap job and thinks and talks this way, lol. read more

Under no circumstances can I recommend doing service with Premier Pools & Spas out of Souderton, PA nor can I recommend working with any Premier Pools & Spas franchisee as if you have a problem at the local level there is no way to contract Premier corporate at all. We accessed their website a year ago with no follow up from them. We were even given out of service and incorrect numbers to corporate. Had a pool installed 2 years ago and still fighting to get our stamped concrete pool deck and patio fixed. Premier will not stand by its subcontractors work and has completely abandoned us. Our pool has essentially been unusable because of the poor concrete work of Premier Pools and Spas subcontractor. This family business, which presents nicely at first, may have been respectable in its heyday but now there are many other more modernized providers to choose from. Very poor quality design services, suggestion, etc. in the pool design and dropped the ball completely on ensuring adequate relationships with their subcontractors. We even had to go to court because he would not stand by his word. In our experience they do not care if you are a satisfied customer even when they know a poor quality job has been done by one of their subcontractors. The way our provider handled his contract as it relates to subcontractors he uses is likely illegal. read more