Great experience with First Coast! I recently purchased a new house with pool equipment I was…read moreunfamiliar with as it differed from prior house. I contacted the pool installer to see if they could come give me tutorial on the equipment they installed but couldn't even get a call back. I contacted at-least 5 other pool companies for a tutorial/inspection and quote for weekly service. One told me to take pictures and come to their store (not helpful), 1 setup appointment but were no show. The other 3 wouldn't return calls or emails. First coast contacted me back within hours of my request and came out 2 days later. The owner was super friendly and explained everything to me and answered all my questions. Ended up setting up a weekly service to get pool under control. I may end up taking it over myself once I understand it more but they are so friendly I may just keep the weekly service. They have been here twice now, pool is clean, equipment is working and provide a email service report each week with photo of pool, chemical readings and summary of the chemicals added and services rendered. Highly recommend this growing company if you need pool service!!

They took our pool from a black, leaf filled catastrophe and with a lot of TLC brought it back to…read morelike. Even rescued the ole pool pump. Great work!

Some before and after pictures to show what this man had to do for me to get this job done. He went…read moreabove and beyond to do what NEEDED to be done. Bad leaks around my steps made it impossible to keep the pool full and over time the older liner was trashed. New liner installed, refreshed resealed the stepz, painted the deck. Most importantly, we had a ground water problem that required us to install a proper dewatering system near the main drain of the pool to help make sure there was no ground water in the bottom of the pool. It's a big deal to me when getting involved in a big project to know that the person handling it has what's best for YOU in mind, and not what's best for their wallet. Dan truly made us feel like he cared about doing what was right for us. Now we can enjoy our pool and create memories as a family. Thank you, Dan!!

beautiful job! trustworthy, responds quickly to questions. very reliable. I highly recommend Dan.read more

Great service!…read more We have had several different pool companies over the past few years. This company is the best, hands down. It is professionally run. The technicians do a great job, as well as customer service.

Great price. Discount for nurses was amazing. They had my pool looking crystal clear within a few…read morehours.

Pay attention. Corporate has so much control. These men have been honest and helpful for years…read more Do not compare them to Corporate Scheduling for home repairs with improperly trainees.

Oh man, owning a pool is VERY EXPENSIVE! Recently our pool pump blew up; that's right it blew up…read morewith fire coming out of it. We didn't have a choice but to replace the pool pump so we went to Leslie's since they offer interest free financing for 12 months through Wells Fargo. In the store we picked out the pump, made an appointment for installation, and paid. A couple of days later our appointment arrived and the tech showed up to install our pump. He did a very quick and excellent job at removing the old pump and installing a new one. The new pump works great, has a 2 year warranty, and we have 12 months to pay it off. In store staff and the install tech were all very nice and easy to work with.

Our 25-year-old pool and Lani were showing signs of age, so we decided that this was the year for a…read moremakeover. I remembered a co-worker had his pool resurfaced, so I asked him who had done it and he told me John Castleman, and he said he was very happy with his work. John came out to assess the job and give an estimate. He was very down to earth, listened to what we wanted and made some suggestions which were very helpful. We had a row of tile across the top of our pool that we were going to either replace or just get rid of, but John said they were in real good shape and suggested we just have him regrout it, which would save us money. He gave us a very competitive quote for the work. We went with this option, and it came out looking brand new! I had mentioned that I thought the pool might have a leak. John identified two leaks, one by the skimmer and one by the pool light that hadn't worked in the last 20 plus years. No wonder it didn't work. Not only were we resurfacing the pool, but we were rescreening our Lani, as we lost a couple screen panels with the hurricane last year. I pressure washed my Lani at least once a year, but there are areas I cannot reach. Our Lani structure is white, but after 25 years, the mold in those areas looks disgusting. So, before any work got started, I called Pressure Washing Alternatives to clean the Lani structure. In a couple hours, they made the structure look brand new. Cost $225. This has nothing to do with John Castleman Pools, but I thought it might help others in my situation. Our Lani was rescreened by Jacksonville Screen Inc, another fantastic company. John worked with me to make sure the pool resurfacing was done before the Lani was rescreened. This worked out really well. We added a heat pump to our pool. John coordinated the electrician to come out to add the service to handle this and took care of all of the plumbing changes to tie in the new heat pump with our system. He also installed a working pool light and a railing by our steps, (we are getting old). The whole project took about two months from the time we first spoke to John. It would have been faster, but we had to wait on the delivery of the heat pump. I was just hoping it could get scheduled by mid-summer, so I was pretty pleased with how fast it went. John suggested even though I have a heat pump, that I get a solar cover. He said it would cut down on the evaporation but also cut down on the amount of chemicals we'd have to use. Since I put the cover on the pool, I have not had to add any water, and have only had to add one Clorine tablet a week. John was good about cleaning up, never leaving a mess. He also checks back with me from time to time, and always answers my texts when I have questions. Our pool and Lani are now better than new. We were truly blessed to have John do this job for us.

I got 3 estimates for a pool resurfacing. Castlemans was the 4th. John informed me that I didn't…read moreneed to have the pool resurfaced because it still had 3-5 years left. He told me I could have the pool acid washed to make it look nicer but it was not a necessity. I asked for quotes on a refinish and an acid wash. The quote for a refinish was less than the other 3 quotes. We went with an acid wash and also installed a salt chlorinator and a new led pool light. Work was completed early, quality of work was superior. John patiently, professionally and kindly answered all questions. My interaction with John absolutely outstanding. If you're looking for quality work from an HONEST craftsman, call John. We will be using Castlemans pool when we resurface and will probably have him redo our cool deck.

Not overly impressed by this company. There were some repairs that were supposed to be done and it…read moretook them 3 weeks to show up. That was after I was told they would show up within the week. I also found out they charge $40 extra when there is heavy rain and they ACTUALLY have to do some real cleaning. I have had 2 other pool companies and neither of them did this.

I was a guest at a hotel and Pool Troopers had the contract to service the pool. I was there for…read moremany weeks. The technicians kept that pool crystal clean they were always professional, on time, and were always friendly. You should know I am not a direct customer, however, after watching these guys, I felt they deserve a great review for there hard work. Thanks!

Bought a $130 vacuum from them 6 months ago and they claim no record so they cannot give me an…read moreexchange or refund. Be cautious of spending anything here Amazon has even item significantly cheaper. Came into buy an automatic pool vacuum and left unsatisfied and will be taking my business elsewhere.

We moved down to Jacksonville from Amelia Island last year and started going here to get assistance…read morewith our new pool. They were very helpful. We have a pool service now, but we go here for any pool related necessities. And something I have discovered is they have the BEST selection of outdoor flags! I can always find a quality flag here and don't think the other stores such as Lowe's or Ace can compare in the flag department. Their flag pricing is also very fair. Pictured is my new Florida Gator garden flag purchased today. They have quite a few college and NFL flag options. Go check them out.

If you have a different pool person, get rid of them now and hire Coby!!!…read moreHe's reliable, respectful and knows his business. My pool is beautifully clean and the water actually feels soft. His rates are comparable, but I found them to be the most affordable. His work is worth every penny. He takes care of our pool in the off season too which means we're swimming before anyone else come spring.

Kolby has been with us for a few years now and he's extremely efficient. We have never had an issue…read morewith anything, he cleans our pool to perfection every time at a very fair price.

Outstanding service provided by Frank's Pool company. From start to finish. Steve was an integral…read morepart on my decision to go with this company after several other estimates from other pool companies to bid on my project. His knowledge on questions was obvious. His direct interaction on the project from start to finish. No middleman to go through. He was the sole project manager. His ability to jump on questions I had to jumping on something that needed to be done was exemplary. I couldn't ask for a more satisfying experience

Frank's Pool Service is a good company to get your pool serviced and for weekly maintenance. Frank…read morestands behind his work and can be counted to work toward your 100% satisfaction!