This one becomes a bit complicated. I've technically been coming here for several years but I've…read moreonly had two visits now under the new ownership. The doctor I see is still here as they signed over from Advent to Bond. Employees are still friendly and service is still quick and efficient. I arrived from my appointments and never wait more than a few minutes to get in. At this time I see Dr Hall and I've been very happy with the service they've provided me for quite some time. As they are still newer now a lot of the little stuff is still being worked out but they're doing a very good job overall.

This has to be one of the worst situations since Bond took over here at Advent. I have been denied…read moreservices at least 5 times because they need a primary care recommendation and I have been unable to get an appointment with Dr. Hall since she transferred. I have spoken to patient liasons and there excuse for me not getting calls back from them is they are have "fiber Optic" problems and they get so many phone calls in a day they can't return all the calls. I am a breast cancer patient and I can't even get an appointment to get new bras and such. I call daily and leave messages. I can't even get a call back on what time my appointment is on the 23rd. How sad where has patient caring gone??????

Great customer service! Starting from the receptionist and after you see the actual Dr. I saw Dr…read more Valladares which he was great and attentive to my care.

Horrible experience; never had my blood drawn. Doctor was rude and dismissive. When the doctor came…read morein to see me, he did not acknowledge me and proceeded to text on his phone for 2 minutes. When I mentioned my two hour wait time, the doctor said he was busy and if I didn't like it, I could leave and go somewhere else. He got up, left the room and never came back. I watched the waiting room empty out twice before I was seen. NEVER AGAIN!

This was our first visit to this location. It's their third location we have been to. The interior…read moreis really nice looking as it is fairly new. When we entered we signed in and sat and waited for them to call us. About 15 minutes past the appointment time they called us up to check us in and sent us to the back waiting room. We were there until the room was practically empty when we were brought in for my child's appointment. The doctor is one that they saw at one of the other locations. We were here because they had an issue with some medication that was having an ill effect. Hey remembered us and did an excellent job with going through the issue. They scheduled some blood work and an ultrasound of their abdomen. Testing was a week later and the follow-up appointment was in 2 weeks. We will be back at this location to see what the final result is and then a couple weeks later we see their primary in Kissimmee. Everyone we dealt with was very professional I took care of us in a good way. We have had some very good luck with this organization and at this point I would recommend them as they do take most insurance.

been trying to get referral to my cardiologist for a procedure I need and it was sent to their…read moreoffice but they said they just got the paperwork they needed, when I"m sitting in the cariologist with the lady who said they've had it since Jan.. (which she caled theuir office and confirmed with them). Called numerous times, on hold for 30mins at least to be told they would call be back, which never happens.

I have been coming here since I moved to Florida. their service is phenomenal. Dr. Banuchi has…read moretreated my husband and me and always made us feel comfortable. she pays very much attention as she should as why for the visit. great DR. if you ask me. I have also seen NP Jerri Woods love love love her, greets you with a smile always and on point with everything. Thank you DR. Banuchi and NP Woods for your services,. Lydia / Francisco

Jerrie Wood, NP is fantastic... very knowledgeable, speaks WITH her patients, not AT them,…read morediscusses concerns and actively listens to her patients! I soooo wish she was at the Village Med in Lakeland on Old Polk City Road more often the every other Friday! I called and made an appointment for a yearly physical last week, appointment date February 3rd, her next available appointment in the Lakeland location. My sweet grandson shared his horrible cold with me last week (Covid and flu negative), and for the past 7 days I've been miserable! I'm a pretty tough retired 70 year old RN/Respiratory Therapist, but this has knocked me to my knees! I went to Village Med at Walgreens on Old Polk City Road in Lakeland this afternoon at about 3 pm, knowing I couldn't see Ms Wood, but this place is advertised as a WALK IN CLINIC. The DOOR WAS LOCKED, no one at the front desk, and repeated calls to the phone number listed on all the info at the table out front, over 30 minutes finally got someone's attention and the front door was unlocked. It was suggested that I go to a walk in clinic 4-5 miles away because there was no one seeing patients....A WALK IN CLINIC, ADVERTISING HOURS 7am-7pm, a VISIT AT 3 pm, DOOR LOCKED, NO ONE AT FRONT DESK, ADVERTISED PHONE NUMBER NOT HELPFUL AFTER 30 MINUTES... I'm a repeat customer!!!...finally someone comes from the back and opens the door and instructs me to go to a. walk in clinic??? I wish I could go see Jerri Wood, NP in Davenport, but a 30 minute+ drive is not convenient... I'll return to my previous MD... not nearly as eager or open to discuss my health... but I can get in to see her... I am unable to contact anyone at Village Med on Old Polk City Road in Lakeland... could someone at any other Village Med contact the aforementioned clinic and instruct them to CHANGE THEIR WEBSITE/HOURS??? At least put notification on the front door?????

This hospital definitely has a problem in billing. My wife had to go in for surgery. They…read morerequired that she pay the complete bill up front (with credit card) and said they would refund the difference that the insurance didn't cover. The difference was over $3k, and seven weeks later we are still waiting for the refund. The insurance company paid, and now we are paying interest on the credit card. They told us we should receive a check last Thursday, not so, called today (Monday), the billing company says the problem is with the Hospital and the Hospital says the problem is with the Billing Company. Don't trust this hospital, we are going to avoid it any way we can and live less than a mile from it.

BE VERY CAREFUL WITH YOUR BILL FROM THIS HOSPITAL They want to provide unnecessary funds just to…read moreget your money! I had to use this hospital in the middle of the night for my daughter (6 years old) with an asthma issue that it is pretty simple and i had before with nebulizer and some regular medication (like albuterol). They have charged an exorbitant amount for being there for 2 hours or so. I will never go back in there again and I don't recommend anyone getting closer to this place.

Wonderful. I always recommend my doctor and my clinic. I love the Wellness center as well. I don't…read moreknow how I ever did without it. The drivers are very competent and courteous.. For me that is important because due to my cancer, I am unable to drive. They learn the names of the patients and are also very caring. Thank you IMA for providing them for us.

I called the office and they put me on hold for over 30 minutes,but they never answered.read more

Love Dr. Martin. He's so kind and is so personable. He always comes in with a smile and explains…read moreexactly what he's doing during a procedure or injection. He, also, always checks up the next day to see how you are doing and if you have any questions. The woman at the front desk, sorry, I dont know her name, knows me when I walk in. All the staff is so nice, especially Sean and Lauren. They make every visit comfortable and, dare I say it, enjoyable. I would definitely recommend this place to anyone looking for a vein and vascular center

The staff and Doctors are outstanding!! I've been going to them for 4 years now and have…read moreappreciated warm, compassionate, care. I feel confident in the abilities and work they are doing. I drive an hour and a half to see them and its worth it.