Our family had an amazing experience with Susan and her entire team. She kept us informed throughout the entire case, follow-up was effortless, and everyone was incredibly patient with my elderly mother, especially Tari (their paralegal) after my mom was sideswiped on the freeway. We weren't getting anywhere with our insurance company for an accident that wasn't our fault. That's where Susan came in. Insurance companies count on clients not knowing their rights. Lawyers do. If you're ever in an accident, Susan and her team will guide and protect you every step of the way. Their professionalism from start to finish was unmatched. Our insurer finally paid up -- all expenses, including car and medical were fully covered. read more

Susan and Premier Justice Law I hired the week I endured a traumatic car accident in Los Angeles while on vacation. This was October 2022. Susan, Michael, Alicia and her team were present and holding space until I completed a year and a half of chiropractic care, massages, healing for ptsd, and bodywork. Once I finished the treatment, Susan and her team began communicating with the insurance company of the taxi that caused the accident. She was professional and worked hard on this case, as it was a long time from when the accident occurred and when we were ready to negotiate. I believe that Susan and her team negotiated the best of their ability to obtain a payout. We decided not to go to court. I hired a female lawyer because I enjoy working with women, not men. The settlement minus expenses was less than I ideally desired from the car accident and recovery experience, however I trust that she asked for the most amount possible. I recommend Susan and her team for grounded, hard work, and a reliable lawyer that knows the game and does their best. Thank you!! read more

This law firm really cares about their clients and their well being. I have personally worked with Susan and her team regarding an unfortunate auto accident. Susan and her team were responsive and always giving me updates on my case. They helped me get my car resolved and I was sent to a network of doctors who really took care of me. I felt safe and in good hands with the firm and everyone associated with them. I highly reccomend this firm for all car accident needs. read more

I have worked with Susan's office twice now. I am absolutely pleased with their work ethic, her team is friendly and works fast, they helped me through a very difficult time with an accident that affected my physical and mental health, which in turn hindered my ability to work. This office made sure I was fairly compensated for all of it!! Alicia was on top of everything, from helping me obtain compensation for my vehicle, to coordinated all my medical treatment with doctors that provided exceptional care and also accommodated my schedule. It took me a time to write this review, but I wanted to make sure I did it, because I am grateful for what this office has done for me (twice already). Thank you all!! You are exceptional!!!! read more

I called in to get someone help to review my case. The person on the line was reluctant to talk and keep trying to end the call. Red flag for law offices that only want fast money. read more

I cannot thank Premier Justice Law enough for their incredible work on my motorcycle injury case. Massive thanks to Susan Yu and Mike Defuria--they are an absolute powerhouse team! I came to them after my accident, and they fought hard, handled everything with total professionalism, and ultimately won my case. Their transparency, dedication, and legal knowledge are truly unmatched. If you need a personal injury team that fights for you and gets results, look no further. You are in great hands with this firm. read more

Surprised she has such high reviews when she has an issue being an actual ethical person especially in her position. There was a review made how she has a problem with other women and I do believe this is accurate. When I called to ask what I could do regarding a potential lemon law case she stated "to leave her alone because she wasn't my attorney". That I "didn't have her on retainer." Not only was I taken back but I thought she would have gave me some suggestions on what to do. Thank god I was able to find another practice that actually wants to help and isn't a problem. Avoid this lady at all costs and go to someone who will actually assist you. Highly recommend Nita Lemon Law! Wonderful attorney, paralegal, and receptionist. The way they take the time to explain give you insight and options is a very different experience than with this Susan lady and her employees. read more

I had the unfortunate experience dealing with back-to-back car accidents by negligent drivers. From the moment I first contacted Premier Justice Law all the way through my case's settlement, I was quite satisfied with the care, concern, and understanding from Susan and Michael have shown me. My health and recovery were always a priority, they got the treatment I needed and to make sure I was completely comfortable with each step. They took time to explain the process in detail and left me completely confident under their care. They did all the heavy lifting, kept my involvement to a minimum dealing with the other insurances and my own. When I did have questions or comments, they responded with thoughtful and knowledgeable answers. Susan and Michael went to great lengths in the execution of my case and handled it expertly. They earned my complete trust early on and held that trust throughout the entire processes. Premier Justice Law far exceeded my expectations. I wholeheartedly recommend them as your injury attorney. read more

Susan and her team are true professionals and really know Lemon Law. I would highly recommend their expertise. The process was seamless and short. I'm extremely happy with their services. They turned my problem into a solution. Thank you Susan and team for taking such great care of my case. read more

I sent an email and called to see if they could help me with my case. Unfortunately it's been over a month, they could not be bothered to call me or email me. They must be too busy for consultations, I reached out to other lawyers as well. Other lawyers responded either by email or phone within 72 hours. There is something to be said if you can't even bother to contact someone by at least an email. I could have been a future client or referred an acquaintance based on the level of service I do not recommend. read more

It's really unfortunate that I can't give more than five stars. Susan Yu is the one you want on your side in a brawl. She's razor sharp, aggressive, relentless, creative and cagey. Look no further. If Susan agrees to represent you, Do Not Hesitate. I'll end with this: During a deposition, opposing counsel (weirdly) asked me if I had retained Susan because she was a "personal friend." She wasn't. I actually found her on Yelp. But Susan is the friend we all need, the one who unwaveringly supports you and has your back until the fight is done. read more

Words can't explain how incredible this team is. Susan and Alicia are sooo efficient, responsive, no BS women ever! Whenever the ball was in my court, they would make sure to follow up with me. They don't get paid unless we win and GM pays them. They didn't bug me whatsoever, they handled everything, all i needed was to get basic paperwork. I can't recommend them enough, I'm the second in my family to use them for a lemon car and they won both cases. I wish i would've gone to them sooner. So professional as well. Highly HIGHLY recommend. read more

Susan. She's the one you want to look for if you're involved in a car accident. I was read ended 2x's in a span of 2 years (just when I was turning the corner in my recovery the second one happened) and Susan was there for me through thick & thin for both of these accidents. Susan and her team were literally a Godsend. Responsive, yes. Genuine, yes. Knowledgeable, yes. Kind, yes. Understanding, yes. Got the job done? Yes!! Susan not only took the time to truly get to know what happened but also she guided me along the way even though she wouldn't be able to get paid as much as she would have with someone else's case. I had such a horrible attorney prior to finding Susan and she still gave my case her 100% even though she was fully aware that she would have to split the settlement with the attorney who made my case worse. Not only is Susan genuine, but she was smart. She works hard and will see everything through. She showed up for me when I couldn't. She answered every one of my questions and not once did she say or do anything that made me feel shame for asking for more information. She explained everything so thoroughly that even I in the worst state of mind / body post concussions was able to get through this. If anyone asks me for a rec, it's going to be Susan. read more

Definitely proceed with the case if Susan agrees to take the case. My case just got settled and it is earlier than expected. I was impressed by their approachability and incredibly responsive whenever I have questions, either by phone or via emails. The outcome is satisfied and would recommend if needs assistance! Overall, thanks a lot! read more

Susan did an amazing job helping me lemon my car! The process went smoothly and I am very happy with the results!

Found this law firm on Yelp, and I'm glad I chose this place. Susan and her team has been a wonderful help with my lemon car. They were responsive and answered any questions I had regarding the issue. A shout out to Alicia for dealing with the process after the vehicle surrender. read more

Susan and the team are great. They are genuinely caring (that I often did not experience from previous attorney/groups). She explained difficult and often overwhelming and lengthy legal documents well for me to understand. They deserve 5 stars alone for the mere fact that they respond to phone calls and emails reasonably fast while being patient with my demand/needs even after I signed up. I am happy that I got my case resolved with Susan and the team, and I highly recommend them. read more

First off, let me start by saying hoe grateful I am that I chose PJL to represent me. I was rear ended in a car accident and the other driver had admitted fault. Then all of a sudden they stopped responding to their insurance ( which was GEICO) and all GEICO had to tell me after multiple phone calls was " Well if they don't respond to our letters and your calls we can't do anything but drop them from insurance AND you're responsible for your costs." I thought ... is this true? Am I going to have to dish out of pocket ? I felt lost and needed guidance. I called PJL and explained my situation to Susan. She was kind enough to 1) explain how Geico can NOT do that 2) take on my case!!! She said "from this point on just tell them you are being represented by a lawyer and I'll take care of everything!" I felt such a sense of relief! Susan made what would have probably been a nightmare situation without representation a seamless journey. I was able to just focus on trying to get physically better. Throughout our time together I also worked with people in her office and everyone was always prompt, kind, and professional. I would highly recommend Susan and her team if you're dealing with any legal issues because she truly is a 5 star gem! read more

The Premier Justice Law team will go to the full extent to fight for your victory. I was involved in a car accident where I felt I had no hope and no emergency services respond to my location until hours later. However, one call changed everything and gave me hope. I was being taken care of by Susan. She listened to everything I had to say even when I had just suffered the accident. Immediate treatment and straight forward process was given to me. She made me feel safe. I also would like to appreciate Alicia for having me updated with even the smallest of questions. Always responsive. Thank you for your services! read more

I had a "not so typical" lemon law case that I brought to Susan Yu. My issue was not mechanical but rather the infotainment system. She reviewed my information and quickly assessed that I should have no problem with the case. She and her team guided me through every step of the way. Even with the auto company's delay tactics, she encouraged me to be patient. In the end, we were successful. I would highly recommend this team! read more

I was recently involved in a car accident and like many Yelpers, turned to Yelp for lawyer recommendations. Susan was prompt in answering the phone when I called about my case and spent time on the phone with me discussing the process. She answered all my questions in a timely manner. Susan ended up taking my case. I actually never ended up meeting Susan - all our correspondence was through e-mail which for me was better because the last thing I want to do is to have to go back and forth to an office. She ended up getting a good settlement and also helping me recover my deductible back! As a heads up, I would say it did take some time to get my settlement and deductible. My car accident happened in spring 2017 and was not settled until this past month, so it almost took close to a year for things to be settled. I have never had to hire a lawyer, so I am unaware what the normal turnaround times are. But I appreciated all of Susan's efforts to obtain a settlement and deductible for me - all I had to do was sign forms. She called everyone else for me. I would recommend her! read more

Auto accidents are frustrating, not just due to the collision itself, but the maze of the aftermath of dealing with insurance, potential litigation, paperwork, etc., while dealing with physical recovery, loss of work time, and out-of-service or total loss of vehicles. Though my driving record is impeccable (not even a speeding ticket!), as luck would have it, I have been in two accidents through no fault of mine. More frustrating is the fact that you might have to prove your innocence to show that you are not at fault, and be fairly compensated for your losses, as was the case for me in both instances. The first time I got into a car accident, it was a complicated one that I knew that I needed a legal counselor. Having had no experience with auto collision lawyers before, I Googled for lawyers around me, and called the first five that were listed. Susan was one that came up, and her office was actually the first to pick up immediately without having me leave a message. Her office staff took down my message, and within fifteen minutes, Susan called me back and spoke with me directly about my case. If there was any sign of the attention that a lawyer should dedicate to their client, this was it, from the get-go. I knew that Susan didn't just see me as another number, as some of the other lawyers who called me back later couldn't remember whom or why they were calling back, let alone recall my case from others. Susan and her team have successfully resolved two complex auto collision cases for me. I do not think I could have arrived at such satisfactory conclusions both times without their help. The first was a four-car collision in which I was the first car to be rear-ended on the freeway, causing a domino effect. The case was convoluted by the fact that the person in which my car was pushed into couldn't recall the facts of the case and kept changing the story. The situation was among the worst of the worst in terms of reliability of witness testimony, as it would have potentially put me at fault. I was so anxious and worried throughout the process, but Susan kept all the worries to a minimum as she would guide me through all the next steps. After Susan was able to resolve that case for me, it was a no-brainer to put my faith in her for my second case, in which an uninsured driver ran a stop sign and side-swiped me at an intersection and pushed me onto a residential property, then essentially "hit and ran" by pretending to be the passenger. For that case, all I had to worry about was just working on my physical recovery, and I knew Susan was working behind the scenes to get things right. Throughout both cases, Susan was updating me, step-by-step, so that by the second case, I knew I did not have to bug her for updates as she would only update me with new information as necessary, keeping communication to a constant, yet streamlined basis. Susan and her team did all the leg work, from connecting me to the right medical treatment, to making sure I was compensated for the loss of my vehicles, time away from work, medical treatments, and all other losses incurred in both cases. If there's anyone you need on your side in an auto accident, it's a dependable legal team. And I can confidently say that after these two cases, the folks at Premier Justice are the best at what they do to guide you through all the trouble! My advice to potential clients is to let your worries go and put your faith in Susan to get your complicated cases resolved. That's not to say that you not do your homework, either. It is advisable to have all your paperwork, photos, and documents all nicely prepared for Susan and her team (insurance info, drivers license, accident notes, etc.), and it just makes the whole process super simple (or simpler, rather, as a case is rarely super simple) for everyone. The cases might take a while to resolve (my first case took three years), but in due time, everything will come to a satisfactory conclusion, thanks to Susan and her team - Alicia, Tari - and the crew at Premier Justice, who will help you along the way! read more

I want to thank Susan Yu and her team for all their help in helping me navigate my auto accident last December. Her team went above and beyond to help me in any way they could. I was rear ended pretty hard. I had back and neck pain that progressed pretty rapidly. After getting run around from both insurances I decided to call Susan. Best choice ever. Susan was very easy to work with right from the beginning.She was professional and down to earth throughout the entire process. Was more concerned for the pain and had me a doctor appointment by later than afternoon. Her legal assistant Yoana was great to work with. You never had to chase them down for answers. Yoana always kept me in the loop of everything that was going with my case.Even took care of all communication with both insurance companies. Always responded quickly by phone or email if I had a question. She was great. Susan and her team will do their best to help you and fight for you. I am grateful for their help in settling my case. I would recommend Premier Justice Law to anybody. Thank you again read more

Highly recommended law firm. My Tesla Model S had been giving me headaches with the center screen shutting down randomly and Tesla was never able to resolve it. I contacted Susan and she gave me a free Consultation. I had shopped around and talked to a couple other law firms, which gave me either unfavorable contracts or said I didn't have a strong case. After discussing with Susan and sending her service documents to review, she thought I had a good Lemon Law Case. I worked with Susan for about 2 months and her firm is very easy to work with. She kept me in the loop and helped me negotiate a VERY favorable buy-back from Tesla. At first, Tesla low balled the buy-back offer, which did not make sense for me to settle. Susan help me negotiate almost a full buy-back offer from Tesla under Lemon Law. Two months later, I returned my lemon Model S to Tesla and got nearly a full refund to buy a new car. VERY happy with Susan and her team. Everything went smoothly and I would highly recommend her to my family and friends. Premier Justice Law is now my go-to firm for any future litigation matters! read more

Susan was very helpful in navigating my return of 2017 Infiniti. She was very professional and courteous. Also answered all of questions regarding my lemon law. Don't do this by yourself, call Susan. Appreciate all the help and smooth transaction. Thanks Susan! read more

I needed a Legal to team to assist me on my truck that continuously broke down and would be in the shop most of the year. I reached out to Susan and her awesome to help me resolve this issue. They walked me through all journey until the whole case was complete. They will always answer your question on a promptly manner. I highly recommend them for any your cases. Thank you Premier Justice Law. read more

My boyfriend and I got into a pretty bad accident in 2020 just as the pandemic was starting up. We had T-boned a vehicle that had illegally crossed traffic, which resulted in a totaled car and some minor injuries to our necks and back. The other party was unwilling to admit fault despite the police reports and evidence against them, so we were forced to call up an attorney to represent us. We'd been introduced to Susan through another friend who had a similar experience and upon speaking with her, we knew immediately that we had made the right choice. Susan and her team were with us the entire way, keeping us informed, preparing us for depositions and helping us keep track of next steps in the legal proceedings. She was a pleasure to work with throughout it all, and we'd highly recommend her services. read more

Susan and her dream team ( Alicia & Ciella) are Amazing. i got into an accident late September of 2018, i looked at yelp for reviews on accident attorneys and found premier justice Law. honestly this is one of those places that go above and beyond, i had several issues with Fred Loya Ins. company ( fred loya suxs), sending checks with so many names that included carmax and sharper image (repair shop). No bank wanted to cash it, Susan and her team contacted the insurance company and had them send it correctly. they even negotiated my car rental with them. i have never been in a car accident before so this is a first for me, i hope i never get into another one but if i do i know where to go. THANK YOU SUSAN ALICIA & CIELLA !!!! read more

Super helpful! I'd accidentally missed my court date for a traffic ticket, so I started looking around, and I'm glad I reached out to her! She couldn't help me with my problem, but she recommended Esq. Christian Kim, and not only did he remove the hold on my licence for missing my court date, but he got it dismissed! He was very calm and reassuring, and definitely paid attention to the details! I barely had to do anything! 10/10 would recommend and use again if needed! read more

Susan and her staff were very kind, patient, and supportive and negotiated a fair settlement for me. I highly recommend her for her expertise and her care and concerns. Charles J read more

I had the worst experience with a 2018 Ford F-150. The truck had engine issues (would make rattling noises every morning when turning on or after sitting for a while). I Tried getting it repaired and dealer would not fix the issue. Came to Susan and in 3 months, got a buyback, loan was paid off, and got a 30k check in reimbursement for the payments made to the vehicle. Did not pay attorneys fees, attorney got that from Ford. I would highly recommend coming to them with any similar situation! read more

Having worked with her on a professional level for a few years now. She's always served her clients and she does an excellent job of communicating with other professionals. It seems like everybody who've I've encountered has been extremely happy with her service on the professional personal injury side. As a provider, I've always been impressed with her ability to multitask and communicate. Great Pasadena personal injury attorney. read more

I was involved in a accident. The car that hit me left the scene and the police was unable to find them. Susan and her team helped me use my uninsured coverage to pay for my medical bills, fix my car and get money in the side. All from my own policy without my insurance going up. I would recommend them to anyone in need or unsure of what to do in a situation like mine. Thank you again Susan read more

I went here because I had trouble with my grand Cherokee. The engine kept messing up and I kept taking it to the dealer. Somehow they could never replicate the problem. my sister referred me to Susan because she had gotten her a buy back for her ford. Susan was honest and told me the resolution of my case could take some time or it could be 1 year or 2. Luckily my case was resolved within 3 months, I got a buy back and got reimbursed for my out of pocket expenses. Thank you Susan !!! read more

I want to thank Susan and her team for making me feel welcome. To my surprised that when I called Premier justice Susan picked up the phone and right away I felt that I was in good hands. Throughout the process I was kept in the loop, nothing was hidden or overlooked the Premier justice law team are true professionals. read more

I hired Susan based on her yelp reviews. I was not dissapointed. All the reviews were correct. She handled my lemon law case on my vehicle. It took longer than expected due to the manufacturer delaying it, but she always kept me informed throughout the process. Any questions I had she always answered the same day wether it be through email or phone call. Same goes for her paralegal Alicia. She was always prompt in her responses to my questions and concerns. They definitely provide the highest level of service to their clients. I have settled my lemon law case. Unfortunately I got rear ended a few weeks ago and I hired Susan for my personal injury case. Thank you Susan, Alicia and team for your help. read more

This law firm by far has been the most professional and has the best customer service I have ever dealt with. Susan the attorney is the nicest most straight forward person I have met. She won't lie to get your case like other attorney do. She was straight forward from the beginning and provided details of the whole process. Her paralegal Alicia always kept me informed and made this process the easiest possible.I never had to call to get status on my case because she always kept me informed. I hope I never get into another accident but if I do I know who I am calling without any doubt! Thanks Susan and Alicia! You girls are the best there is out there! read more

Back in October 2018, I was rear ended by a company pickup truck on the 105 East. Including the 2 of us, it was a 4 car accident (I hit the car in front of me after impact & that car hit the one in front of them). Besides the truck driver, we were all completely stopped so when the cops came it was pretty obvious who was at fault. Even though my car was totaled (just paid it off 3-4 months prior!!!) no one was seriously injured. My air bag did deploy but after I got out of the car I felt fine, but I didn't realize it was the adrenaline that was making me feel no pain. After getting home I just thought of sleeping it off, but many friends told me to at least get checked out and few told me to get a lawyer after seeing the damage. This was a first for me so I was hesitant but the next day the whiplash came in to full effect. That's when I decided I should heed my friends' advice. I started comparing lawyers around Pasadena and I decided on calling Susan because everyone's reviews were all positive & she also deals with the physical/car damage too on top of personal injury (apparently not a lot do both). I sent a Yelp message & she called me a little later at night. After talking I decided to have her as my retainer. Signed the paperwork via online & from there I was taken care of. She linked me up with a chiropractor to get checked out (ideally get checked out 72 hours after a car accident by your personal physician, Urgent Care, ER, chiropractor, etc - any accredited health professional). At least with this chiro (Kevin Cressey in Pasadena!) he told me I can come in whenever I wanted so I decided to go once a week (I've heard others push for 3x a week). Never felt pressured or uncomfortable with any his recommendations, like getting an MRI/CT scan (I got a concussion, spine was fine, neck was slightly off but recoverable). I ended up getting a PRB/PBR shot in my lower back from a pain specialist because I started to plateau in my treatments (for me it worked, it dramatically improved). I'm ok now but looking back I probably should've seen a physical therapist at least once too so I would recommend that as well (just advice from friends!). I also saw a neurologist about my concussion to learn more details. Even though I have health insurance (Kaiser) I decided to do treatments outside of it because I wanted the driver's company's insurance to pay for everything (they did everything on lien), but if you wanted to go that route through your own insurance I would not think it an issue. Just make sure to keep all paperwork and give it to Susan. In the end do what you feel is best for yourself! I just wanted to deal with as little as possible to be honest. I had Progressive at the time (they were wonderful) and Susan was in touch with them too. I made a claim with them so I could get a car rental & get money for my car faster instead of waiting for the other insurance. She let me know when they offered the money for my total and asked if I was good with it (I had a Nissan Altima '12, 180k~ miles, normal condition - one rim was missing & windshield had a big crack though lol) and I was good with it. More than I estimated! I also got my deductible back separately later too (if you're not at fault the other insurance/party can be liable pay you back your deductible) After 5-6 months by March 2019 I was good enough to finish treatments and Susan began the process of filing my personal injury claim. I would say 3-4 months later in July she came back with the 1st offer (I just wanted/expected them to pay for the treatments so I was genuinely shocked by the amount) but she asked if I wanted to counter offer & negotiate my treatment costs also - I of course agreed to it. Their second offer came a week later and Susan told me pretty much that's their final offer to accept and since my offer was significant there would be no discount for my treatments. I had no problem with it at all, it was more than I even imagined getting. It was all inclusive so after attorney fees & treatment costs I had a pretty nice net to stash. I feel lucky in trusting in Susan & that we were dealing with commercial insurance. Personally, I believe no one should expect to make a quick buck after an car accident - your health is top priority so you should aim to have that covered. Anything else on top is extra! Shout out to Alicia & Ciella who helped out along the way! Any questions I had they all were helpful, kind, and easy to reach out too. Even if you're dealing with personal/private insurance, if you want someone who's skilled & reliable, I completely recommend Susan! read more

If you are stressed out after a car accident or frustrated with a lemon, you have found your cure. Susan and her team are super efficient and effective at taking care of your legal needs for you so you can focus on other matters in life. They are professional, friendly, and they truly care. All you have to do is give them the facts and they will get you the results. Highly recommended! read more

Susan is one of the best attorneys I've ever dealt with in any area. From the moment I reached out to her here on yelp for representation until our case was completed, her communication was swift and clear. She is obviously very educated and informed in her area of expertise and she does a great job of breaking it down for you in easy-to-understand terms. She doesn't sugar coat during the process, but still makes you feel confident in her abilities. She will tell it to you straight so you know exactly what to expect (or not expect). And in our experience, she got results without overpromising. She fights hard for you and keeps you in the loop every step of the way. In the end, we were very pleased with the results she produced and know we made the absolute right decision in retaining her. read more