Owner is never on premises and never available for clients. When a member presents an issue to staff, they immediately say, "I will have to check with the owner"
To this day (2 months later) I have yet to hear a response from the owner! I have yet to receive an email, a text, or a phone call!
My daughter was injured in gym class and had fractured her finger and this guy feels it's his right to keep my deposit money from birthday party AS well as tuition that my daughter was not present for!!
After several phone calls, the office manager finally found it appropriate to let me know the owner's intentions on keeping the deposit money as well as to continue to charge me tuition (even though we didn't have a clearance date from the doctor!) Weeks later, I now have a clearance date and my daughter can return to gymnastics, but now nobody wants to return my phone calls OR my tuition money for November and December! I took it upon myself to STOP anymore withdrawals from this facility. I am owed money and even with all of this, we were willing to come back because my daughter likes her teachers there! I called again and of course left a message as nobody really ever answers the phone. I have yet to hear back from them! I am assuming that they kicked us out, since they haven't replied back?!! Reason for my post is: think twice before walking into their doors, cuz if your child gets a great teacher, it really isn't worth the hassle of working with such a classless owner. BUT again, the gymnastics coaches here are sweet. If any of them read this, feel free to call me to set up private lessons!! read more