White Glove showed up on time every time we used them. They sent one woman out to clean and she was…read morefantastic. They sent two different women at least twice that spent more (billable) time on the phone than making sure they listened to expectations and goals. Calling and speaking with management was useless. Voice dissatisfaction with the fact that they charged me $80.00, yes $80.00 for transportation of their cleaners the long and treacherous 12 miles to our house. Insisting that everyone did that in town. Well, one other company charges $10, ROUND TRIP. All others do not charge. Summary: -Not satisfied with services provided -Management is combative and arrogant -Do not waste your money -Would not recommend under any circumstances. H

Where to start... We contacted WG Cleaning based on a…read morerecommendation from our realtor. This was mistake #1. Mistake #2 was trusting them to get the job done on time. They did not. In fact, it took them double that amount of time. Mistake #3 was allowing these cleaners in the home without a supervisor. They broke a light fixture and they also broke our freezer drawer and did not say anything to us - they just took off and then lied about this to their employer. Mistake #4 was calling them to figure out a way to take care of an $1100+ bill that was truly unjust. We left a completely empty home, nothing inside and it took 2 people over 20 hours to complete the job. That's 2 days of labor for a 4,000 sqft house without a single piece of furniture! Upon calling them, the accounting person was so steadfast that they had done nothing wrong and that her 'girls' did nothing wrong and had broken nothing. She insinuated it must have been myself or my brother who broke these items. At this point my mom gave up arguing and let them run her card just to get this person off of this phone. Mistake #5 was trying to give them a call myself to explain - White Glove then decided they were going to take the position of victim and act confused as to why anyone would be upset with their wonderful service. PLEASE learn from our mistake and hire a competent cleaning service. This has added so much to the stress of moving it is unbelievable. Also, before White Glove responds and tells everyone how much they've tried tom help and fix things, here is what they have done for us: 1) Been combative on the phone 2) Call us liars (as she would say, we've "taken it that way") 3) They have offered to pay for repairs (HERE is the caveat! we don't own the home their cleaners damaged!) 4) Patronized us in conversations acting like they are the victims here. Yes, we are upset on the phone - because your cleaners wreaked havoc in our home and you REFUSE to see anything from our perspective! We will also be reporting to the BBB.