First of all, I don't take the time to do reviews, but I feel compelled to do so for this place. I needed two bathroom fans replaced at a condo our family has owned since the 90's, so I engaged Mountain Electric...over three month ago. I was told the cost would be "no more than $1200", and I agreed. I'm aware that everything costs more in Jackson Hole - that's just how it is and we've accepted that years ago so that's a moot point. I was told folks were out due to sickness, but "you're on the schedule". I waited and waited for a call back, but never received one, so I called. I was told they didn't know where I was on the schedule and they would call me back - never a call back. I called again, and was told folks were out due to the norovirus, and obviously I understood. Two more weeks go by with no communication - I call back again and was told there was no update yet...again. I called back again, and same answer, and was told "I'll call you right back"...but no call. I called again after a while...almost three months after my initial call, and was told they went out there but one needed sheetrock work and I was asked if they had a sheetrock contact since they probably run in to this all the time, and they said they didn't have one - bad business tactics if you ask me. AND, I asked if they at least installed the other fan, and she didn't know, and said she would call me back - unbelievable. Of course, she didn't call back, so I called to just tell them to forget about it, and only then did they tell me they they installed one, and I said well forget about the other since they don't, and I didn't at the time, have a sheetrock guy and just send me a bill - it's now been 3 months. The only thing they did efficiently was send me the bill, about 15 minute later...for over $800! They said they had to send two guys out there, at $150 a piece, for 2 hours a piece, since they had two fans and expected to do two fans, but didn't end up because of sheetrock. She also told me, "oh, that's $1200 PER fan", which is not what was delineated on our initial call. Unfu$%ingbelievable. Talked to the owner and he didn't care about all the things that transpired up to that point, and only focused on he send two guys out there - said nothing about the ZERO communication, the 3 month timeline, told me things I already know about the costs in Jackson Hole, saw I was from Texas, and was passive aggressive about that saying "I don't know what the labor rate out there is but..." - again, no need for telling me something I already know, and stated on the call in the beginning. I would've been ok with an apology for the horrible communication and lack of organizational end even $1 off - it's called business principles. End of the day, don't use these guys unless you want a complete inefficient experience with the worst customer service I've experienced in some time. read more